Maintenance and Service Issues
26/10/2018 Larry Osterling O, Saline, Michigan
I'm not sure "terrible" is what I would describe our stay as, but it's what pops up when you rate someplace with just one dot----an this motel was a definite "one-dotter" for us. Had there not been ... more
I'm not sure "terrible" is what I would describe our stay as, but it's what pops up when you rate someplace with just one dot----an this motel was a definite "one-dotter" for us. Had there not been a couple of glaring issues. I might have gone 2 1/2 or possibly 3 dots. We traveled to Midlothian, Va. with another couple via an exhaustive day-long car trip from Michigan. We were visiting my daughter, my son-in-law, and his family------who all live in the area. This review includes a combination of a lot of other comments and opinions I gathered over our 2 1/2 day - 2 night stay. We chose this hotel per other review ratings, but our experience was not close to what we had come to expect. To start, you may notice the picture shows the pool backed up by the building. Our traveling partners actually brought swim suits but passed on the experience when they saw how green the water was.. At the least, if a pool is closed it should be covered. The hotel is a bit off from the main road and winds back into a kind of hidden location until you're right at the building. Upon arrival we were greeted with indifference which, personally I find off-putting---especially given the cost staying at this motel. We also saw four visible signs pointing out that the elevator was "out of order". As far as I can tell, the elevator was out of order during our entire stay there. Hopefully they've figured out how to fix it by now. However, lugging up our bags up and down from a second floor assignment was not something I found pleasant. During our stay my wife actually apologized on behalf of this hotel an elderly couple she met struggling in the stairwell. In our room (and it seem like a minor thing but pretty basic for a pricy motel room) our TV remote did not work. After several attempts we went to the desk and were given replacement batteries.. When that didn't work they gave us a whole new remote. That didn't work either so someone from the front desk actually came to the room. Nor could he make it work---- so he apologized and assured us that the next morning he'd have his maintenance person up to fix the problem. . The following morning we found they have a nice, efficiency-type breakfast area, bigger than most and more hot foot than most. Over breakfast, we learned from our traveling partners that their room had no electricity in the outlets in the bathroom area, but they were just too tired to mention it. Then, over dinner that evening my son-in-law and his mother, who live in the area, expressed surprise that we had picked this motel, but didn't want to be any more specific about it. Following dinner and upon arrival to our room the second night we found our remote still didn't work ---- probably because the "maintenance man" didn't show up I would image. So, we went an got another "new" remote. That one actually worked. On our second evening there the motel had, according to the people at the desk, "booked a last minute large wedding party in the ballroom". The noise from this event was very loud and permeated the entire building. The noise lasted well into the wee hours of the morning. At 2:30 a.m. I was awakened by few of their "revelers" laughing and carrying on in the hallway. The people we were traveling with mentioned that revelers had actually pounded on their door until one of them said "hey, we got the wrong room". I suppose the motel can't answer for the behavior or people who book events there, but it's indicative of what future travelers also might encounter. My last issue is with their heating and A/C units. Each room has one and they're by a thermostat. Ours clicked on and off generally about every half hour and when ours came on it actually made enough noise to drown out the TV? Until you get used to the racket it can make sleeping a little more challenging. So obviously, in short. we're not likely to be staying at this Best Western again. It was expensive. Now I wish I had asked for some kind of refund!. less
Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave us a review regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear about your disappointment in our hotel. By telling us what you did not like about our hotel, it gives us an opportunity to fix the issue. I will definitely look into and address your concerns. I do hope that you would return so that we could demonstrate a better experience for you. Again, thank you for leaving your review for our hotel.