Best Western Plus Galleria Inn & Suites

8635 US Highway 64, Memphis, Tennessee, 38133-4122, United States
based on 716 reviews Trip Advisor Logo
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Best Western Plus Galleria Inn & Suites

You are close to shopping, golf, and Memphis iconic attractions when you stay at the Best Western Plus Galleria Inn & Suites, where guests enjoy plenty of top-end amenities. Spread out in spacious, squeaky-clean rooms featuring satellite television a show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
8635 US Highway 64, Memphis, Tennessee, 38133-4122, United States

Reviews of Best Western Plus Galleria Inn & Suites

Traveller Overview:
4.0 Rating: 716 reviews
Excellent 42%
Very Good 27%
Average 16%
Poor 7%
Terrible 5%
Rating

JessicaP1207, wrote review 20/07/2021

Great location, less than ideal hotel

The location of the hotel is wonderful, within a short driving distance of many stores, restaurants and a mall. The check in staff were wonderful, however, the hotel is very outdated. Additionally, th... more

Owner Response
Patrick Townsend, Guest Services / Front Office at Best Western Plus Galleria Inn & Suites, responded to this review
We are sorry to hear your stay was not pleasant as we always want the best for our guests.
Rating

Emy G, wrote review 04/07/2021

To expensive for what you get

Is too expensive, it is outdated. People should be able to manage the air conditioning. It was too cold and then when it shot down the room got to hot. Although, in general, the personnel was very att... more

Owner Response
Patrick Townsend, Guest Services / Front Office at Best Western Plus Galleria Inn & Suites, responded to this review
We do apologize for your dissatisfaction with our facilities.
Rating

VWSurber, wrote review 20/06/2021

Horrible

This is not a hotel for families! Dark hallways that reek of marijuana & cigarettes, mold and water damage on many surfaces in the room, ants, loud noisy ineffective wall air conditioning unit that ne... more

Owner Response
Radha Patel, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
I apologize you did not have a good experience. We are working better lighting in the hallways, and any water damage we have we are looking for ways to repair it. We apologize again and we hope you reconsider staying with us.
Rating

DrGreen2009, wrote review 13/06/2021

Good Overnight Stay in Memphis

My wife and I were traveling from Tennessee to Oklahoma. Based on the reviews, we selected Best Western Galleria Inn. Finding the hotel was easy. It was easy to reach from I-40! The hotel is in an ... more

Owner Response
Radha Patel, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Thank you for your wonderful words. We strive for the best for our guest and we are happy to see you enjoyed your stay. We used to have a full self serve hot breakfast which many guests enjoyed but due to Covid-19 restrictions we did have to limit our breakfast, but I am happy you were able to enjoy the hot breakfast which was served. We do hope you choose to stay with us again and hope to see you back here again.
Rating

L1869FFgracel, wrote review 20/05/2021

Noisy night with bad customer services

I called and informed the front desk that we would be checked in late on 5/14 and was told it's ok. When we arrived around 11 pm. There was no one at the front desk and another patron was waiting to b... more

Owner Response
Radha Patel, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
We do apologize for the inconveniences you experienced during your stay. We require our staff to give exceptional hospitality to our guests and will look into this matter to avoid future incidents. Again we do apologize for any inconvenience.