Four times to the front desk just to get in a room
12/05/2019 2doglady, Tennessee
We had a reservation and arrived ready to rest. Our first room had a pizza box and beverages in there so it was not clean. The next room would not let us in with the keys. I tried the front desk aga... more
We had a reservation and arrived ready to rest. Our first room had a pizza box and beverages in there so it was not clean. The next room would not let us in with the keys. I tried the front desk again, still did not work. Fourth time to the desk and they had to reprogram the lock. After all that, the room was comfortable and the shower was great. Breakfast was decent but do not even look at the oatmeal. Checkout was terrible. I rang the bell four times, a little louder each time because no one was at the desk. Finally the gal showed up from outside with cigarettes in hand... She was on a smoke break at a time when guests would be leaving and left the desk unmanned. Several 18 wheel trucks were parked near here and appeared to be staying here. The hotel is right across the street from a gas station/truck area/ Subway eatery. There is not much else nearby. So I would recommend a different location to others after all this. For my troubles at check in, you would think some complimentary reward points would be given. No offer made. less
Amanda D, Director of Marketing at Best Western Plus Frontier Inn, responded to this review
Hi there, we are sincerely sorry for your experience at our hotel. We can assure you that this is not common, nor acceptable. We know how frustrating it is when a key doesn't work once (especially when you're exhausted after a long day of travel), but a second time is infuriating, we totally get it. That, on top of your checkout experience is not something we are happy to hear about, but we are thankful that you brought it to our attention. All of your comments will be addressed promptly so it doesn't happen again to you or any future guests. Please reach out to email@example.com so we can make this right for you. Again, please accept our apologies and we hope you'll give us another chance!