Clean and Comfortable hotel - Great Staff
My wife and I stayed here July 4 & 5, 2020. Although this hotel is 2 exits from historic downtown Cheyenne, on I-80, the hotel is in a very quiet and safe area. The hotel, room, and bathroom were all ... more
My wife and I stayed here July 4 & 5, 2020. Although this hotel is 2 exits from historic downtown Cheyenne, on I-80, the hotel is in a very quiet and safe area. The hotel, room, and bathroom were all very clean. The bed and pillows were very comfortable. If I remember right, the room had a refrigerator with a freezer section. The room had multiple cowboy/Western pictures on the wall, staying in the motif of the Cheyenne/Old West area.
We arrived around 9 PM and Tracy checked us in. Without me asking, she gave us an Elite member room upgrade. THAT is what I call great customer service. The next day, due to COVID-19, we asked about the grab-and-go offering. They had a choice of 2 hot items. I took the turkey dog wrapped in a pancake on a stick. It was quite good. In addition, they had 2 choices for each of 4 or 5 other categories of items. All I can say is that we stayed at 7 hotels during this road trip and this hotel had the BEST grab-and-go by far! But, honestly, I would have liked the hot breakfast. Oh, well.
I'm sure we will be back in Cheyenne in the future and when we return this will be my go-to hotel of choice! less
Amanda Dalrymple, Marketing at Best Western Plus Frontier Inn, responded to this review
Wow, thank you for making our day Ed! We're so glad you had a great stay with us (those turkey sausage and pancakes on a stick are the best)! We hear you on the full hot breakfast, we're dreaming of the day when we can offer it again, too! Enjoy your time on the road, and we hope to see you again on your way through Cheyenne. Safe travels!