Good service, fair room, nasty pool and hot tub
18/07/2017 michaeldI9187CR, Ontario, Canada
This is a clean, nice roadside stop. The staff are all friendly and the room was nice. The only major complaint is that the swimming pool and hot tub were pretty nasty. The hot tub smelled like it ... more
This is a clean, nice roadside stop. The staff are all friendly and the room was nice. The only major complaint is that the swimming pool and hot tub were pretty nasty. The hot tub smelled like it was really old unclean water. On the wall was a failed inspection report from a month ago saying they needed to close the hot tub until the chemicals were at a regular level - at the time of the inspection it just had a very small trace of bromine. It was nasty... So, if you, like us, were planning on using the swimming facilities I'd recommend bringing your own chemical testing equipment and enjoy using facilities that are not regularly maintained.... It was like being in a tub that was used regularly, but never drained or cleaned. Needless to say, we all showered after the experience.... The hotel could fix this pretty easily and I recommend they post the result of their regular chemical testing so that people can see that they are not swimming in months of other peoples dirtiness... less
Patty R, General Manager at Best Western Plus Frontier Inn, responded to this review
I am so embarrassed. I am so sorry that you were here that weekend. We were experiencing a problem with the automatic bromine feeder. We have since purchased a new feeder, bought a new testing kit and we are testing it frequently. Please be assured the problems have been corrected and we now have beautiful blue water.
I want to thank you for allowing me the opportunity to make this up to you. Please contact me directly the next time you are in town and I extend a room at 50% off the regular price. You can reach me at 307-638-8891.