16/05/2017 robertkG669OF, St. Paul, Canada
Not a good experience will think hard to stay again needs to be more people friendly and get reservations correct also every time stayed pool etc shut down floors not clean a lot of dirt and mud from ... more
Not a good experience will think hard to stay again needs to be more people friendly and get reservations correct also every time stayed pool etc shut down floors not clean a lot of dirt and mud from crews less
BWFox313, Manager at Best Western Plus Fox Creek, responded to this review
Thank you for your feedback on your recent stay with us.
We are very sorry that you experienced some issues during your recent stay with us.
We at the Best Western Plus try our very best to treat all guest like family, we are very sorry to hear that you did not experience this at the time of your check in we did have a new staff member training.
We do understand your frustration with the checking issue and we will look into providing more training to new staff so our guest do not have issues with checking in and out process.
AS for your issues with our pool being closed, we are in the process of upgrading our sauna and appreciate all our guest understanding while this is being done.
We understand about your frustrations with all the mud and dirt, we would like to assure you that our floors are cleaned multiple times a day, however with all the rainy weather that we have had a hard time keeping control of this situation, and appreciate the guest patience with this issue.
We hope that you will stay with us again so we can provide you superior service.