Unclean - Disgusting
30/05/2018 maggiekunkel, Sacramento, California
My first time staying at this Best Western and the cleaning was either skipped or horribly done. The Bathroom has a lot of hair all over the floor from the previous guest/s, the edges of the flooring... more
My first time staying at this Best Western and the cleaning was either skipped or horribly done. The Bathroom has a lot of hair all over the floor from the previous guest/s, the edges of the flooring is very dirty, the outside of the tub is grimy, there was stuff in the toilet and not cleaned, there were drips of "something" on the bathroom floor, the pillows had hairs (small and long) on them from previous guest/s, the flooring wasn't vacuumed well there was dander all over, the corridor hallway was extremely dirty and looked like it hadn't been vacuumed in a long time.
On top of it being very dirty when I got in my room around 4pm the cleaning crew were still cleaning surrounding rooms (this late in the day???) they were slamming the doors all around.
Not a peaceful place to stay at all and I am extremely grossed out about how dirty the room is. I will NOT ever be staying here again. less
General M, Director of Sales at Best Western Plus Forest Park Inn, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay with us. I sincerely apologize for your unsatisfactory experience you had during your stay. Our housekeeping hours are from 9:00 am to 5:00 pm. Management has taken up the issues you stated and addressed the housekeeping staff. This is defiantly not the norm and we were very disappointed to hear about your unsatisfactory stay. Here at the Best Western Plus Forest Park Inn we work hard not only to meet, but to exceed our guest expectations and I apologize that we felt short during your stay.