Booking was amazing...looking forward to seing if the rest of our stay is as well.
So I haven't seen or stayed at the hotel yet however, I called to see if there was anyway to stay in the same room since plans had changed and I had to book two consecutive days on two separate third ... more
So I haven't seen or stayed at the hotel yet however, I called to see if there was anyway to stay in the same room since plans had changed and I had to book two consecutive days on two separate third party sights. The nice young woman who answered named Teilor let me know it was already taken care of. I was astounded because, I hadn't even told her my name yet. She said it's okay that when she notices the same name on consecutive nights booked on third party sites she automatically puts the guest in the same room. HOLY COW! Someone who thinks ahead and looks out for the guest! It's been a very long time since I've seen forethought and the drive to go that extra step when doing their job. KUDOS to you Teilor. THANK YOU! Hopefully the stay there is as amazing as the booking. less
Trushil K, General Manager at Best Western Plus Executive Inn & Suites, responded to this review
Thank you for your review of the Best Western Plus Executive Inn & Suites. I was pleased to read that our Front Desk Manager Teilor was able to take care of this for you. I have shared this review with her and the rest of our staff. I hope your stay is as amazing as your booking was.