Untrained staff and lack in control
14/04/2017 Sigmund R, Western Norway, Norway
When I got to the hotel around 3 in the afternoon, I was in no rush to get my room. After waiting about 10 minutes - no bother at all - I was served by a friendly clerk who handed me the keycard and ... more
When I got to the hotel around 3 in the afternoon, I was in no rush to get my room. After waiting about 10 minutes - no bother at all - I was served by a friendly clerk who handed me the keycard and told me the room now was ready for me. I got to my room, and found it was not ready at all. No sweat. I go down to front desk - had to carry my luggage back down there again - and got keycard for another room. The room was nice and I had a night as quiet as can be when it turns out the hotel is neighbor to the freeway. I was to stay three nights. Upon returning around 8 the night after, my keycard did not work. I had to return to reception to get the card reactivated. No excuse, no explanation, just a quick swipe of the keycard by the clerk, and I got the card handed back to me. Fortunately I have the habit of locking my door and making sure the security lock is activate. Because a little less than an hour later, someone tried to access my room, using a keycard. Luckily, it did not open my door, but the person was quite persistent. I had to call security to get him go away. Afterwards I called front desk and informed them of the "mishaps". Again, no excuse, no explanation, just a self-defensive front desk clerk who made it clear this was not her fault. Well, I don't see it was mine, either. Checked out one night early and found another place to stay. Did not feel safe in this place. Very uncertain of what would be the next trick played on me by the front desk here. less
Trushil K, General Manager at BEST WESTERN PLUS Executive Inn & Suites, responded to this review
Thank you, Sigmund R, for your review of the Best Western Plus Executive Inn & Suites. I apologize that this stay was not enjoyable for you and you experienced so many issues. I apologize that our front desk seemed to show a lack of interest and responsibility for the problems you experienced. I will share this with our front desk staff and use your review as training so we can focus on improving for all of our future guests. I hope you will consider giving us another opportunity to serve you in the future.