Easy access for travel and business, not great for leisure.
21/03/2017 X2662OAalejandroa, Modesto, California
Conveniently located off the freeway and in great access to restaurants and shopping. The staff was nice and the room was clean but the room I was in had the most horrible smell. I addressed the probl... more
Conveniently located off the freeway and in great access to restaurants and shopping. The staff was nice and the room was clean but the room I was in had the most horrible smell. I addressed the problem with the front desk but I had the last room to be reserved so there was nothing else to switch into. It was also a Saturday Night so all other hotels in the area were also full. The front desk gave me a bottle of industrial grade Febreze but it was no match for whatever was creating that awful stench; It was like a mixture of smoke and mildew. I had arrived after 11pm so I was ready to go to sleep but the smell irritated me and caused some discomfort. In the morning I had to wash all the clothes I had brought with me because the smell of the room was clinging to my belongings. This hotel looks great and it is located in a great spot to stop on your way towards your destination but it fell way short of the standard I have come to expect from Best Western. less
trushilk, General Manager at BEST WESTERN PLUS Executive Inn & Suites, responded to this review
Thank you, X26620Aalejandroa, for your review of the Best Western Plus Executive Inn & Suites. I apologize for what you experienced during your stay with us. I will share this review with our housekeeping team so we can do our best to ensure that future guests do not experience the same problem. I hope you will consider giving us another opportunity to serve you in the future if you return to our area.