Just as last year, I had gone to Turin for just 2 days in order to see an opera at Teatro Regio Torino and I wanted somewhere clean, quiet, out of the centre and near the park and river, and near a good supermarket since I have to prepare my own food. There was no hesitation in returning to Best Western Executive Suites because it had fulfilled all my wishes and given me a lovely stay in 2017.
I’d asked to book the same room as last year: a Business Suite on the top floor in the building at the front of the hotel. It was very clean and mostly quiet – though not as quiet as last year because a group of young men, staying at the hotel, had been drinking all day and, on Saturday night into 6 a.m. Sunday morning, chose to sit and drink and smoke and make a fair bit of noise on the terrace towards the front of the hotel, on the ground floor. I think guests should not be permitted to use this area beyond midnight – just as the rooftop terrace – as it is noisy for those guests at the front of the room. I could hear them from my top floor suite so I imagine it had been much worse for those guests on lower floors, with rooms directly over the terrace.
The bed was nice and firm and the pillows comfortable too.
The TV channels – there is a huge number! – are mostly Italian shopping channels. Last year there were also several American/English language channels. This year, that had changed. There were two news channels. The folder, in the room, clearly said that Business Suite guests could also get extra channels – this was not the case. When I enquired, the staff said they had recently, that the number of channels had been reduced. To my mind, the hotel should provide a better selection for those in Business Suites.
The staff were helpful, friendly and kind throughout my stay.
However, the worst part about the room was the WiFi in my room. If I could even get a connection (each time if took me or one of the staff members SEVERAL attempts to connect) was APPALLINGLY slow and unstable constantly. It was impossible to watch programmes on Netflix on my laptop with these problems which, when there is nothing but BBC News or an Italian shopping channel – and you’re too tired to read a book – was very, very annoying.
Last year, I’d gone running in the park. This year, due to a foot injury, I had to use the hotel fitness room. It’s very small but, at least, had the machine I needed. The bad part about the gym is that the air conditioning is completely ineffective. I tried to turn it down to the lowest temperature, and a member of staff also tried to help, but it made no difference. The room is in the basement so it became very hot and uncomfortable very quickly.
For my needs, the Best Western is still a good venue though I have asked to see if a different room, for my next visit, would provide a problem-free stay. In any case, as an absolute priority, the hotel needs to fix the Wifi and provide a much better selection of TV channels in the business suites. less
Gen M, Responsabile relazioni pubbliche at Best Western Plus Executive Hotel and Suites, responded to this review
Dear Sheena,
First of all we would like to apologize for the noise coming from the terrace. That is one of the most busy area of the entire hotel during the summer months but we will try to make sure that this inconvenience will not repeat again in the future. In cases like this one, we always recommend to call the reception as soon as possible.
We are improving our WiFi service adding an additional internet connection to allow all the guests to surf the web without any problem. We will also discuss Your proposal about the tv channel list in our next team meeting. We really appreciate the words that you wrote to the staff which always make us proud of our job. We are always at your disposal for any question or need you may have.
The temperature in the gym is fixed so it is now possible to work out without any problem.
Looking forward to host You again.
Best Regard,
The Executive Team.