OK, nothing special
18/02/2018 SaraCorner, Stratford-upon-Avon, United Kingdom
A bit out of the way, although handyish for Porta Nuova railway station; not a great walk with a suitcase as the pavement was especially uneven and narrow in places. Reception staff were good, but whe... more
A bit out of the way, although handyish for Porta Nuova railway station; not a great walk with a suitcase as the pavement was especially uneven and narrow in places. Reception staff were good, but when we asked for milk to go with the advertised all day free tea and coffee we were told to ask again in the morning as there was none - this was late afternoons, so not overly helpful.
The hotel bedroom was OK, although some milk to go with the tea and coffee would have been good - are we the only people having milk in Turin?
Our first morning were came down towards the end of breakfast service (we'd been up since 4am the day before) and, although the hotel should have known there were still guests who could have come for breakfast everything was down the the last dregs. A good thing both of us did't want that one last croissant! The eggs looked like they had been cooked at the beginning of service and left there - very unappetising. Whilst we were eating the staff were clearing away so even wen we went to get more it had been taken. Would not recommend this hotel. less
Gen M, Direttore at Best Western Plus Executive Hotel and Suites, responded to this review
Thanks for sharing Your opinion with the TripAdvisor community. Every review has the same relevance for us because contribute to makes our service better. The distance betweeen our property and the central station allow us to be one of the best option for a comfortable stay in Turin. All the major museums, like the Egyptian one, are within walking distance.
We really want to apologize for the inconvenience about the milk and We will consider the option to add milk powder or milk in vials in order to make our mini bar service further complete. All your reports will be discussed in the next staff meeting.
We hope to welcome you again in future to let You change Your mind on us.
The Executive Hotel.