BEST WESTERN Plus Encina Inn & Suites

Stayed here once before a little over a year ago and did not have the best experience. Hotel management was quick to respond to my complaints once I returned home and thought I would give this place another chance next time I was in SB. Unfortunately this stay was just as bad. Pool lawn chairs and room furnishings still look old and outdated. Location of hotel is in a residential area which I like. Easy to get in and out of yet close to attractions. Was greeted promptly upon arrival and appreciate the fact that rooms come with small fridges and complementary water and fruit. The main problem came at 8:30 in the morning when hammering started one room away from us. Within an hour they had brought out power tools. The shed where work supplies are kept was right next to our room.Was looking forward to sleeping in since check out is not until 12, but guess not! When I checked out, I played a video recording of the noise in my room and the gentleman looked genuinely surprised. He was the same person who I checked in with. He apologized and gave me a complimentary bottle of wine. If this was my first time here I could be more forgiving. But if I was management I would have made extra certain everything was okay with my room seeing as how my previous visit had been so disappointing. It's upsetting that this Best Western cannot appear to get it right. less

We stayed for 2 nights while on a road trip down highway 1, we had a 2 bed apartment which had full kitchen facilities if needed and was well fitted out. A little far away from the beach although we did walk down would be too far if you had younger children but good bus service nearby. Santa Barbara is a lovely relaxed city with loads to see. less

**BE AWARE - BLOOD FOUND ON BEDSHEETS** We stayed at the Best Western Plus Encina in September 2016. Upon returning to the room after a day enjoying Santa Barbara, we were getting into bed and noticed human blood on the bedsheets. When we called the front desk to express our frustration, they informed us that the hotel was full and no alternate rooms were available. While housekeeping came and changed the sheets, the fact that management would require us to stay in a room where we found human blood was subpar customer service. less

I feel Best Western Encina is a wonderful hotel. I felt that the check-in was easy, and staff was polite and professional. I enjoyed the restuarant for my evening meal and was very impressed with the food and service. My room was neat, clean, and large. I appreciated the comfortable bed, and loved the hard candy left in my room. I had a wonderful stay, and will definately stay again. less

This was the perfect hotel for our stay in Santa Barbara. The room was spacious and had a homely feel. The bed was comfy and the bathroom was large. It had everything we needed and was only a short 10 minute walk from downtown and another 10 to the beach. less