Best Western Plus Encina Inn & Suites

Lovely property with pretty landscaping and a fun and and relaxing atmosphere. Love the apartments and the pool suites that make it super easy to go out and in from the pretty pool area. We were able to enjoy the amenties and it's so nice having the restaurant on site. I just hope the restaurant expands its hours of operation soon on the weekends for happy hour and dinner again less

This is a non-smoking hotel but we were placed in a room that reeked of smoke. This room should have been shampooed or deep cleaned to get the wrench out before putting guests in. We were told we would be called the next day to move rooms as the hotel was full that night. After not receiving a call I went back to the front desk in the afternoon. They told me I should have come back in the morning and they had no room. After arguing (I was congested as I have a smoke allergy), they reluctantly gave me another room that had just been cleaned but asked that we move fast so they can clean the room we were vacating. My husband was at the store so my 11 year old and I had to move all of us as quickly as possible and the maids were banging on the bathroom door while my older son was trying to use the restroom. He was horrified. After moving - the new room had no fan or window in the bathroom (a likely code violation). Overall - I would NOT recommend this hotel. I was told I would be discounted. When I went to check out I was offered a $50 discount on a $247 a night room (we stayed 3 nights total). I felt this horrible experience warranted a better discount than this token amount. The GM was “in a meeting” so I was told he would call me. Still waiting on that call. less

Room was dirty and they refused to clean due to Covid?? What?! Front staff are totally confrontational and just avoid any responsibility. Dust all over and smell of mildew. No place to park our car had to park it on the street overnight in this interesting neighborhood. Stay away from this dump. Mildew in the shower, dirty carpets ... less

The hotel is next to world famous Sansum Clinic and Cottage Hospital. We stayed here as I was having surgery. The staff is amazing. We initially were give an upstairs room, when we explained our medical situation, the staff gave us a ground level room that was above our reservation. The staff is awesome and responds to any needs without hesitation. The on-site restaurant has an amazing menu and the staff is extremely friendly and helpful. The food is away of high quality . They deliver to the room quickly. This is our "Go To" hotel whenever we are in Santa Barbara. less

This is a wonderful hotel, restaurant, nice pool, and even a bird aviary! The staff was great, especially Mark, who is very knowledgeable and made our stay an awesome experience, he went above and beyond to find local sights for us to see! less