Best Western Plus Encina Inn & Suites

Very Clean and quiet, but a little bit expensive during college graduation season. The restaurant is very convenient with very good service. Location is in downtown, a walk distance to wharf and lots of shopping area. less

We loved staying here. The welcome at reception was nice and the room was perfect. Very clean and what was a nice touch was the free fruit and cookies in the room. There was plenty of parking space. What also was a nice touch was the free coffee or juice in the reception area and again there was free apples. There was also laundry facility which we used which was so handy as we were travelling on the road. We also used their whirlpool (jacuzi) and this was great after a long day out sightseeing. They also had a swimming pool which we did not have time to use and next to the hotel was a restaurant - very handy but again, ran out of time to try this place out. My only negative was the lady (american chinese) behind reception. She was very abrupt with me and also when I asked her for washing powder, she said it was 75 cents. So I said could have one so that I could give it to my wife who was waiting in the laundry room, then I would head to my room to get the 75 cents. Her answer was "NO"...did she really think I was going to run off without paying the 75 cents. Very disappointed in her attitude. Apart from this lady, the start was perfect. less

After a long day on the road we walked in to an Airbnb disappointment. After cancelling our reservation we were thrilled to land at the Best Western Plus Encina Lodge. What a refreshing place to stay in Santa Barbara. The staff were all wonderful. The room was very clean and comfortable. We enjoyed a great night’s sleep and spent the next day exploring this wonderful city. I highly recommend the BW Plus Encina. less

I stayed at this hotel last week and had a pretty good experience. However, the price was high. It is located in a very quiet neighborhood of Santa Barbara, it’s mostly business so there isn’t much noise at night. The lobby is nice and checking in was easy. The lobby had a little gift shop also. This hotel is very large but there isn’t that much parking, my room was on the 2nd floor right above the lobby. The exterior of the hotel is very well kept up. Upon entering my room I was very happy with it, there were two beds and a recliner chair, a desk and tv with a DVD player. Everything inside the room was spotless and nice. The bed was comfortable. The ac/heater was kinda funny it was either too hot or too cold, but I didn’t really need it. The only thing that I noticed was the bathroom was kinda funny and not quite as clean as I had expected since everything else was super clean but it wasn’t bad. There is no free breakfast like most bed westerns have but there is a restaurant on site. Overall this hotel was very nice and I would probably stay there again if I was ever in need of a hotel in Santa Barbara. less

Was extremely pleasantly surprised by this hotel. It really is a “plus” with the small additions of the robes, water and apples in the rooms to the exceptional service. I stayed here twice in a visit to Santa Barbara for a week (weekday and weekend). Customer service remained high on both visits. Stay during the week for considerably cheaper prices. My flight was even three hours behind, and the Best Western Pepper Tree Inn van offered to drop me off. I came to Santa Barbara to attend the funeral of my nearest and dearest and they helped soften the landing. They let me focus on my family while taking care of everything else. Was a highlight of my time in SB. Thank you! less