We love Best Western hotels, but this wasn't our favorite one. It looked like it might be nice at first, but so many things went wrong and it was a bit run down on closer inspection. No complimentar... more
We love Best Western hotels, but this wasn't our favorite one. It looked like it might be nice at first, but so many things went wrong and it was a bit run down on closer inspection. No complimentary breakfast was offered. Many things in the room were not working and internet password they gave us never worked. They forgot to give us our door keys and then the door was so finicky we had to get a maintenance man to help us. The underground parking was so "tight' we were afraid to park there with our large van, but we had no choice. The ice machine had dirt in the ice. It was a long walk to the front office, pool or restaurant. Beds were very hard. The recliner was comfortable and robes in the closet nice. less
Anthony I, General Manager at Best Western Plus Encina Lodge & Suites, responded to this review
Thank you for taking the time to provide your comments. After reading each comment separately, I am hoping that you reached out to our front desk staff to ask for assistance in addressing your concerns. My staff is dedicated to ensuring that all guests are comfortable throughout their stay. There are several parking options available to guests. I can imagine how frustrating it was trying to park a larger van in the under ground parking option. I am sorry to read that your stay with us was less than desirable and I can assure you that your experience was not typical. I would like to invite you to return and allow us the opportunity to change your opinion about the Best Western Plus Encina Inn & Suites. Sincerely, Anthony I.