Best Western Plus Encina Inn & Suites

2220 Bath Street, Santa Barbara, California, 93105-4322, United States
based on 1054 reviews Trip Advisor Logo
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Best Western Plus Encina Inn & Suites

Our Santa Barbara property is situated in a quaint residential area and conveniently near all the areas popular attractions including miles of amazing coastline as well as the exciting downtown area where our guests will experience unique shopping, d show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2220 Bath Street, Santa Barbara, California, 93105-4322, United States

Reviews of Best Western Plus Encina Inn & Suites

Traveller Overview:
4.0 Rating: 1054 reviews
Excellent 48%
Very Good 31%
Average 13%
Poor 4%
Terrible 2%
Rating

L D, wrote review 01/09/2020

Slid downhill and lax COVID protocols

(Foreword: I sent this letter to the Santa Barbara Hotel Group from two different emails two weeks ago and waited for a response before posting this review. Zip. Zilch. Nada. The Encina itself sent me... more

Owner Response
Liz Rodriguez, Other at Best Western Plus Encina Inn & Suites, responded to this review
Greetings LD, Thank you for taking time to share your impressions about your recent stay with us. I would like to begin with a genuine apology for the lack of an appropriate response to your emails. I am working on tracking down your original email to see where it may have fallen through the cracks. Your feeback is very important to us so we want to ensure that this does not happen again. As we welcome our guests to the Best Western Encina Inn & Suites, we are committed to providing you with a safe environment carefully following expert protocols to protect against COVID-19. We have redefined our cleaning and safety protocols starting in our public spaces and high traffic areas and include: * Cleaning all surfaces with increased frequency using recommended cleaning and disinfecting agents. * Hand sanitizers are available at hotel entrances and front desk reception areas. * Signage in public spaces will remind our guests to maintain social distancing. * Partitions have been added to our front desk to provide an extra level of protection to our guests and hotel team. In our guestrooms we have increased our cleaning protocols to ensure all surfaces are thoroughly cleaned and sanitized with recommended cleaning and disinfecting agents. * Electrostatic sprayers with disinfecting mist are used in each guestroom in preparation for our arriving guests. * Food and beverage services are continuously adjusted in accordance with current food safety recommendation. Our dedicated team members are thoroughly trained on all protocols, wear personal protective equipment, and screened daily for health and wellbeing. We will be sure to review these protocols with each of our team members to ensure a safe, comfortable, and confident environment for all our guests. Respectfully, Anthony Ibarra General Manager
Rating

Kaleidoscopish, wrote review 24/08/2020

Lovely property and the townhouse was great

Stayed here for a family reunion for a week. The largest group booked a townhome, which was great so that we had a full kitchen- gas stove, full size fridge, garbage disposal in the sink. The kitchen ... more

Owner Response
Liz Rodriguez, Other at Best Western Plus Encina Inn & Suites, responded to this review
Greetings Kaleidoscopish, Thank you for this lovely summary of your recent stay with us. It is wonderful to hear your family enjoyed the convenience of the townhouse with a fully stocked kitchen. We love knowing that we are part of special memory making experiences. Thank you for taking time to share your impressions with other travelers. We hope to serve you and your family again. Warm regards, Anthony Ibarra General Manager
Rating

Olivia_ED2020, wrote review 20/08/2020

Fantastic place

My family and I stayed here for a week and we are so happy we did. Everything was very clean and we loved the peaceful feeling of the place. The front desk staff were helpful and my kids loved the s... more

Owner Response
Liz Rodriguez, Other at Best Western Plus Encina Inn & Suites, responded to this review
Greetings Olivia_ED2020, Thank you for your valuable feedback. We are delighted to hear you enjoyed your stay with us. We are fortunate to have a team who truly takes pride in offering our guests warm and personalized service in a clean and comfortable environment. I look forward to sharing your comments with our hotel team. Thank you for taking time to share your impressions with us. Anthony Ibarra General Manager
Rating

D9038SUmike, wrote review 07/08/2020

Great Value and Service

We stayed here last year for the first time and came back and stayed 4 days, great location and the staff we very friendly. The room was very clean and had just recently been updated. We will definit... more

Owner Response
Liz Rodriguez, Other at Best Western Plus Encina Inn & Suites, responded to this review
Greetings D9038SUmike, Thank you for your kind comments. It is wonderful to hear you enjoyed your recent stay with us. We know you have many hotels to choose from when visiting Santa Barbara so hearing that you return to us each visit is the highest compliment we could hope to receive. Thank you for taking time to share your impressions with other travelers. We look forward to serving you again during your next visit to Santa Barbara. Warm regards, Greg Broussard General Manager
Rating

vincemc, wrote review 02/08/2020

Pretty good but some caveats

Unlike many hotels, we were able to have a room with two bedrooms, one bathroom, the kitchen, a dining area and a big living room. It was very spacious and pretty clean. The kitchen was quite small an... more

Owner Response
Liz Rodriguez, Other at Best Western Plus Encina Inn & Suites, responded to this review
Greetings Vincemc, Thank you for your recent stay at the Best Western Plus Encina Inn & Suites. It is wonderful to hear you enjoyed the spaciousness of your 2 bedroom suite. Due to Covid related industry and state guidelines, some of our amenities and services have been modified. As mentioned in our confirmation letter, our housekeeping services are limited to arrivals only unless we receive a request for additional services. I am terribly sorry to hear you were not completely satisfied with our service. Warm regards, Anthony Ibara General Manager