Best Western Plus Elmendorf Hotel

From checking in to checking out staff were amazing and the room was perfect. We didn't have an any issues. We arrived night in the early morning and the staff took us in with no issues. We called ahead and they made sure to provide us with directions since it was in a back road. less

I was on the road and had to connect with work to release a payment. I tried to use the WiFi at a nearby truck stop but had a lot of trouble connecting and was running out of time. I came to this Best Western and asked Peggy, the griping desk agent, if I could use the hotel WiFi. She was very gracious and gave me the hotel code. I released the payment with just four minutes to go. This was a case where I really needed help but did not need a hotel room. Peggy was extremely gracious to help me. She doesn’t know me but I do have a Best Western gold card along with many other hotel brands. Her wonderful assistance points to a great management team that empowers their employees to do the right thing. I will remember that the next time I am shopping for a hotel room for business or pleasure! less

Late night trip going back home and we were too tired to drive so we checked into the Elmendorf location and it was awesome the bed wàs comfy and very roony I enjoyed the room very much pleasant would recommend less

The woman that checked us in, was wonderful! She had such a great attitude! I also loved how clean, and beautiful this hotel was! I'v been to plenty of hotels, and this was one of the top ones, I would stay at again. Not to mention the breakfast was good, and was fully stocked. The woman that keeped socking up the breakfast was very nice! less

I don’t often leave reviews but these guys have earned it. Best Western as a brand has really taken steps to revamp their image so we took a gamble for a late Valentine’s weekend in San Antonio and stayed for two nights. The property is a little bit of a drive outside of San Antonio proper but is well worth 10 extra minutes’ drive for both the value and comfort. The room was impressively clean (I have admittedly high standards), the bedding was comfortable, the air system was strong and adjustable/very comfortable, all the staff we interacted with were extremely friendly and helpful, and the free breakfast was really quite good and ran surprisingly late. We had a minor inconvenience with the shower not getting very hot but I think it was just a fluke and suspect that it will be fixed quickly. The staff was apologetic about it and offered us a different room, which was the only thing they could immediately do to fix it or appease us. I’m pleased with our stay. Great value for clean rooms and professional staff. We’ll stay again. less