A quiet hotel just off the I-90.
We were a little disappointed with our stay, although there were some good points too. We booked an accessible room, which in every other hotel means it is disability equipped, with bars in the bathro... more
We were a little disappointed with our stay, although there were some good points too. We booked an accessible room, which in every other hotel means it is disability equipped, with bars in the bathroom etc. Not only did it have no bars/rails, but the door opened into the bedroom and even though my husband only uses a walker and not a wheelchair, he could not manage to get around the door. We were above the swimming pool and could smell the chlorine. We spoke to the man on the desk who said that we booked on their website and got what we booked - not so great customer service! The area was very quiet apart from doors banging, and because there was a pool, the elevator had a wet floor, not good for a disabled person! I am Gluten free - not by choice but health, and there were options for breakfast that I could eat, which was good. less
General Manager, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Guest satisfaction is important to us, so we're happy to hear our quiet location and included breakfast added to your experience. However, we apologize for any issues with accessibility as well as for any concerns about how this was handled. We'll look into your comments further, and we hope to see you again soon.