Consistently good service and accommodations
This has been our 6th stay at this hotel. We have been pleased every time with the staff's politeness and visible attempt to be of help. During our last stay, we had with us 2 cakes for a special occa... more
This has been our 6th stay at this hotel. We have been pleased every time with the staff's politeness and visible attempt to be of help. During our last stay, we had with us 2 cakes for a special occasion and when we asked for the favor of having them in the hotel's refrigerator, our request was accommodated without any problems. We asked for a quiet room on the 3rd floor and we got it. After we got home, a message was waiting stating that we forgot something at the hotel. We called back and as it turns out the item was left in a different room by another guest, but the call talks to the staff's integrity. The room and bathroom were always clean and updated, the bed comfortable. We appreciated the microwave and refrigerator. The breakfast selection is very good. There is coffee, tea and fruits available in the afternoon, in addition to delicious cookies. I highly recommend this hotel to anyone who stays in Ellensburg. less
FrontDesk_GM, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Reading your review truly made our day, thank you for sharing! We're delighted to hear that you had such a positive experience with us. It was a pleasure to have you stay once again. Repeat guests are always the biggest compliment! We were glad to be able to assist with the storage of your cakes and that you received such efficient and helpful service from our staff. It's especially rewarding to know that you found our accommodations so quiet and comfortable, as well as had the opportunity to try our delicious breakfasts.
On behalf of the team at Best Western Plus Ellensburg Hotel, thank you for your encouraging words, and we look forward to seeing you again.