Best Western Plus Ellensburg Hotel

211 W Umptanum Road, Ellensburg, Washington, 98926-9672, United States
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Best Western Plus Ellensburg Hotel

Escape to this comfortable Ellensburg hotel and experience it all - a convenient location, abundant amenities and spacious rooms located in Central Washington.

Our location is within minutes of most corporate areas of the city, including Kit
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Ellensburg Hotel

Traveller Overview:
4.5 Rating: 958 reviews
Excellent 59%
Very Good 29%
Average 7%
Poor 2%
Terrible 1%
Rating

captal52, wrote review 13/06/2020

Service not not on par with price point

As we were visiting family in the area for a couple days, we opted for a mini-suite. Overall, the room was nice. Room make-up service was poor to the point that we weren't certain at first if it had e... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
We want every guest to have an exceptional stay, so we're disappointed that we failed to impress you this time around. This is not typical feedback that we receive and your comments will be discussed internally to ensure that we do better going forward. Please consider giving us another chance to serve you in the future. We'd be grateful for the opportunity to provide you a stay more representative of our true value.
Rating

jillsC3941CI, wrote review 10/06/2020

Stay was really good, bed very comfortable.

It was very nice hotel, bed was very comfortable, and room was super clean, and AC was not noisy. The bath tub was huge and very clean.TV was bigger than normal, and worked good. The hall outside of t... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Jill, Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. We're thrilled that you loved your amenities, and we look forward to seeing you again at Best Western Plus Ellensburg for another fantastic experience.
Rating

henrylp, wrote review 08/06/2020

Happy Friday

Great customer service very well maintained and nice too .all rooms bright and cozy the grounds look inviting as well. New paint in hallways with artistic pictures beautiful carpet. This is definitely... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Henry, Wow! What a fantastic review to read. It's truly an honor to be your home away from home and we appreciate you sharing your experience. From our well-appointed rooms to our top-notch service, you can always depend on us for an enjoyable stay. Thank's for choosing Best Western Plus Ellensburg!
Rating

N4303VTchristianl, wrote review 06/06/2020

Good stay but trains interfered with sleep

Nice hotel. Main drawback was proximity to railroad tracks and trains waking us up multiple times at night. Room and lobby were updated-looking, clean and comfortable. Pool looked inviting. More sign... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
Dear Christian, We are happy to hear that our high standards of cleanliness and comfortable accommodations impressed you. However, we apologize that your sleep was disturbed by some external noise. Hopefully, you were still able to enjoy your time in town. Thank you for noting the ways in which your visit could have been better. We're always working to improve and your comments will be kept in mind going forward. On behalf of our entire team, we wish you all the best as your journey continues.
Rating

D4191RZkarenm, wrote review 02/06/2020

We've stayed here before. Like the hotel and location. First trip seemed too expensive. This time was great!

Very comfortable. We had everything we needed. Covid-19 grab and go selection was better than we expected. This hotel is between the freeway and the downtown area, so very convenient. We like the Elle... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Ellensburg Hotel, responded to this review
The Best Western Plus Ellensburg team thanks you tremendously for your five-star review! We work so hard to meet the needs of our valued guests, so it makes us happy to hear that you had everything you needed for a comfortable getaway yet again. We will keep up the great work, and we look forward to seeing you again soon!