Best Western Plus Downtown North

The hotel is easy to get to just off the I35 and is close to San Antonio centre. There are plenty of free parking spaces at the hotel. The room was very good. Modern interior, comfortable beds, good TV and a nice modern bathroom. The room included a fridge, microwave and the USB charging points next the bed were useful. There are no laundry facilities but there is a cheap coin laundry close to the hotel. Breakfast was good with the usual choice of cereals, hot food, fruit, etc. We were there during Memorial Day when the hotel was full so the dining area was somewhat crowded, but after this weekend it was ok. Complimentary coffee at reception was a must when you got back to the hotel. A very good hotel which I would certainly recommend. less

It is a great location (not too close, not too far) from the Riverwalk. It is family friendly (kids stay free) thus, amazing value! Room was mostly clean. Our socks felt, and looked, dirty from walking around in the carpet. We also found chips in the bathroom. However, breakfast was amazing! The staff at breakfast could have been more welcoming. They never smiled or said good morning but the food was great. I could see the fire station right outside the window, but even during a major thunderstorm, no sirens bothered us. Overall, it was a great stay and we plan to return! less

The staff went out of their way to help us through a horrible situation we found ourselves in while in SA. The rooms were clean and cold-- perfect for Texas summer. Breakfast was hot and plentiful and we absolutely love the patio area around the pool less

I would have given this 5 stars, if not for an unfortunate incident the day before we left. The location was great--just a couple of minutes to downtown, all the museums and most of the attractions, yet in a relatively quiet area. It also had free parking and very good WiFi. We stayed for a week and generally couldn't be happier, most of the staff was very friendly and good at their jobs. Everything seemed clean, but the carpet was due for a deep cleaning. Walking around in socks, you could tell how much dirt you picked up. The included breakfast had an excellent selection and was kept well stocked . Our room had a refrig., microwave and coffee maker. The sink/vanity was large and outside the bathroom, which we really like. On the day before we checked out, we left for a day of sightseeing around 10 a.m. When we returned to our room at 4:30, it had not been made up. I spoke to the older gentleman at the front desk. He told me the housekeepers were still working. We just wanted to get comfortable and relax after a busy day, but had to wait for housekeeping to show up. At about 5:20, my wife went to the front desk and was told they would get to it. When we were leaving for dinner at 5:50, the housekeepers were packing up to go home. When we said our room hadn't been made up, they quickly went and did it while we were at dinner. Obviously the man at the desk did not communicate our problem to anyone else. less

The room was clean and roomy, but elevator smelled like garbage and the hallway and room smelled like dirty feet. The rooms were so damp I even felt damp under the covers. This hotel needs a dehumidifier. less