Best Western Plus Downtown North

Just horrendous customer service. We booked a room online at this hotel with 2 queen beds and a sofa bed but when my family arrived they were put into a room with only 1 king bed. When I contacted the hotel about this problem they placed the blame on me, saying that it was my fault for not booking directly through them & using a 3rd party site. Never mind that they're the ones who contract through the site in the 1st place! It's clear that they didn't want to let us know in advance that they didn't have any rooms with 2 queens available because they knew that we would choose a different hotel. It's a clear example of bait and switch. To top things off, the room had absolutely no linens or pillows available for the sofa bed so my son ended up just sleeping on the sofa instead of pulling it out into a bed. When I contacted them they didn't even apologize for any of this. They blamed the 3rd party site they contract with and blamed me for the booking, but took absolutely no responsibility for any of this. I'll never use another Best Western again. less

Good location. Close toFort Sam Houston. and downtown. Well maintained hotel. Will hear minor freeway noise at night. Nice pool and patio. Good breakfast. Plenty of restaurants in the area within walking distance. less

Check in was very quick with friendly staff, told if required anything else just ask. Room was large & fresh, had a fridge a microwave as well as coffee making machine. Good supply of towels & toiletries. Air conditioning in room to keep cool, room cleaned each day by housekeeping. Breakfast was help yourself each day traditional American fare cereals, muffins waffles etc. With cooked items rotated daily. Help yourself to tea & coffee in the breakfast room throughout. Also fresh lemonade in the evening in the lobby. The location is just right for use, with public transport near by & cheap so you could give up the car a break. less

Great place to stay if you are wanting to be close to Fort Sam Houston we had a very good experience there. My son graduated AIT and got married while we were there. The lady at the desk was wonderful. Everyone was so friendly. less

check in was easy upgraded our room, very nice of them, breakfast was great one of the better ones we have had in a while. will go back again thank you, places to eat close by, gas stations also across the street less