Best Western Plus DFW Airport West Euless

First, I want to say that our accommodations were perfectly fine. The low rating was due to the fact that we called to inquire about shuttles to/from the airport and was told that they did offer that service. BUT, it was never mentioned that they charge a daily fee for leaving your car in their parking lot AND that the shuttle was not available at all times. When we arrived back at the airport, I called the number on the card that they gave me and was told a shuttle would be there shortly. After 40 minutes of waiting, I called back. Now I was told that there wasn't a shuttle available for another 1 1/2 hours! So in addition to unexpectedly paying for parking, we also had to pay for an Uber back to the hotel. You need to be sure that you know you will be charged for parking and verify that the shuttle will be available for BOTH your drop off and pick up times at the airport. The manager seemed very indifferent to our complaint of lack of information from them and the additional costs to us. less

Overall, it was a very comfortable stay. Upon arrival the front desk staff was incredibly helpful and friendly. My room was spacious for what I needed, my bed was super comfortable, and it had all the amenities that I needed. My only complaint was that as soon as I opened the door to my room for the first time, I was hit with a musty smell. Later I found out that it was probably from the air conditioner because the carpet was wet. Also, the location of the property is central to just about everything. It also has an airport shuttle for those who need it. I had a rental and the parking was free. Because of Covid, breakfast was a grab and go with a variety of items to choose from including bagels, muffins, yogurt, juice, and a pretzel with cheese. The room said coffee makers, so that came in handy. less

Visited for a staycation to get away! I’m a member so I wanted to rack up on my points. The desk clerk was VERY friendly and professional but the hotel is kinda basic. It’s not renovated like some of the other ones. It was okay! I’m not sure if we will return! less

This hotel was absolutely amazing. My friend and I (two very young women) were staying there. After arriving in Dallas late at night on a Saturday night, the two men working the desk (one a receptionist and one the manager) were very gentlemanly and gave us the best advice possible to stay safe and get from the hotel to the airport with no worries. When we arrived back at the hotel using their shuttle we realized our car battery had died and the connection to the terminal was messed up. The manager from that night (a different man this time) and the man that had driven us in the shuttle, came to our aid. The manager helped figure out the problem and the driver spent a full 40 minutes trying to get our car to start. He was successful and gave us the best advice to get home safely. This hotel deserves the utmost props for being clean, and very caring. It was a great plus being that we are not from Dallas and are always quite nervous being there alone at night. Wonderful wonderful review from this traveler. less

Directly off the interstate in a good location to get around Dallas / Ft Worth with ease. Friendly front desk. Spacious room and smelled clean when you entered. I booked at the last minute and had no problems. less