Thank you for the wonderful assistance!
I was traveling from the west coast to the east coast through DFW. Our in bound flight got delayed/rerouted due to weather and I missed my connecting flight. That meant either sleeping on the floor ... more
I was traveling from the west coast to the east coast through DFW. Our in bound flight got delayed/rerouted due to weather and I missed my connecting flight. That meant either sleeping on the floor at DFW or a quick 6 hour stay at a nearby hotel. I booked a room at BW through a "last minute deals" web site. Unfortunately, I made the reservation for the wrong night! So I had to made another reservation!
I arrived at BW after 11pm, in a cranky mood, not looking forward to the 4:30am wake up to make a 7am flight east.
The night clerk was fantastic! She not only sped me through check-in, she helped me cancel my incorrect reservation (you know how hard that can be!), alerted me to the awesome 5am start time for the complementary breakfast, and got me on a complementary shuttle back to DFW!
Everything was so comfortable and smooth, I left wishing I could have spent more time there! less
Nancy44719, Manager at Best Western Plus DFW Airport West Euless, responded to this review
Thank you for taking the time to send an amazing review for our hotel and recognizing our staff.
All the rooms in the hotel are suites, with microwave, refrigerator & coffee/tea machine. We serve hot breakfast buffet every morning with choice of hot eggs, bacon, sausage, fresh fruits, juices, breakfast rolls, choice of cereals, make your own yogurt and waffles are loved by guest, etc.
We will look forward to serving you in the future.
Thank you for your business.