Best Western Plus DFW Airport West Euless

Great room for the value. Facility is clean and has good amenities. Would like bigger/softer bath towels in a suite. Breakfast was available. Need signs to working ice machines. Will stay there again. less

Longer stay than at most hotels when "just passing through" so very happy to have a perfect room for a week's stay! Light bulbs missing were replaced within an hour of check-in, as was the nonworking TV remote: thank you, Carlos, for getting these things done for us expeditiously! less

BEWARE of blonde lady at the front desk..we were forced to stay here after our flight was delayed causing us to miss our connecting flight .We arrived after midnight exhausted. Front desk was not accommodating. She tells us we can’t have pillows for our pull out Couch and no baby cots. We asked if we could have a milk from the back for our baby and she said NO! That we have to use our vouchers for food. So we had to walk at 1 am to the corner store to get milk. In the morning we asked her for a shuttle to airport and she says there’s no way for her to get us one at 6am. We have to wait til 8. Our flight is at 830. Not helpful at all!!!! Then magically a shuttle shows up at 6 and says they can take us to the airport. But we had already ordered a taxi. Other guests come down and she tells them there will be another shuttle at 7 then at 730. Why didn’t she tell us that?? She was horrible! So rude! Not empathetic at all. less

First, I want to say that our accommodations were perfectly fine. The low rating was due to the fact that we called to inquire about shuttles to/from the airport and was told that they did offer that service. BUT, it was never mentioned that they charge a daily fee for leaving your car in their parking lot AND that the shuttle was not available at all times. When we arrived back at the airport, I called the number on the card that they gave me and was told a shuttle would be there shortly. After 40 minutes of waiting, I called back. Now I was told that there wasn't a shuttle available for another 1 1/2 hours! So in addition to unexpectedly paying for parking, we also had to pay for an Uber back to the hotel. You need to be sure that you know you will be charged for parking and verify that the shuttle will be available for BOTH your drop off and pick up times at the airport. The manager seemed very indifferent to our complaint of lack of information from them and the additional costs to us. less

Overall, it was a very comfortable stay. Upon arrival the front desk staff was incredibly helpful and friendly. My room was spacious for what I needed, my bed was super comfortable, and it had all the amenities that I needed. My only complaint was that as soon as I opened the door to my room for the first time, I was hit with a musty smell. Later I found out that it was probably from the air conditioner because the carpet was wet. Also, the location of the property is central to just about everything. It also has an airport shuttle for those who need it. I had a rental and the parking was free. Because of Covid, breakfast was a grab and go with a variety of items to choose from including bagels, muffins, yogurt, juice, and a pretzel with cheese. The room said coffee makers, so that came in handy. less