This Hotel Requires A Deposit
The deposit for the room was $123.45 for November 30, 2019, I seen it on my credit card. My room charge was $98.45. I called the hotel about the deposit charge, the next day, on my credit card, the de... more
The deposit for the room was $123.45 for November 30, 2019, I seen it on my credit card. My room charge was $98.45. I called the hotel about the deposit charge, the next day, on my credit card, the deposit charge changed to $98.45. Today is December 4, 2019 and the deposit charge is still there. The hotel said it would take up to 72 hours to be refunded but it’s been 72 hours already and the charge is still there. I called my credit card company and they said that they would call this hotel to get them to refund my money, if not refunded by Friday, December 6, 2019. Why is it that the hotel is quick to take your money but SLOW to return your money. I think it’s a scam to make interest on all the money they take in from people. Can you imagine how much money they make on interest alone? Room was very nice but we heard lots of heavy walking above us that’s irritating when you want peace and quiet to rest and relax. The breakfast was too spicy, I didn’t like it so I threw it away. I won’t stay here again and I wouldn’t recommend this hotel either. less
Nancy44719, Manager at Best Western Plus DFW Airport West Euless, responded to this review
Thank you for taking the time to send a review for our hotel, on behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we would love to have your feedback to implement improvements to ensure we offer a better experience for guests in the future. Any pre- authorization done by our system has been released from our end the day of your departure. Please let us know if we can help with any further assistant.
Thank you for staying with us.