Best Western Plus Desert Poppy Inn

The best hotel in town and would recommend it to family friendly. The customer service was excellent and staff assured that everyone was accurate. I would definitely stay here again if I’m in the area. less

I had two technicians stay at the hotel. I made one reservation, one room, 4 nights and 2 people in the room. I even gave them the names of the technicians. After they checked out I noticed that I was overcharge by the hotel by $552.64. I spoke to the Hotel manager Barry S Bains and he stated he would look into it. He told me that there were three reservations under different names. That was not the case. I have not heard back from this person ans have not been credited any refunds. In fact the reservation I did make was overcharged $149.00 on top of two other reservations I did not make. This hotel or should I say individual is a crook. I have been in contact with Best Western customer service and they cannot do anything. I am now trying to correspond with the CEO of Best Western David Kong. I am a platinum member and this is how I get treated. Please be careful if you use the hotel. less

Business related stay for travelling techs so provided hotel with credit card authorization. Subsequently overcharged by staff in excess of $500 for various unauthorized charges. Site manager/owner will not respond to recent messages nor phone calls. When phoning, staff consistently responds that the manager will be at site in a few hours. Issue escalated to corporate level who states that mgr has reported the issue resolved. Do not recommend this facility due to lack of communication and dishonesty. less

The person in the room above me must have been under the influence of cocaine or some other illicit drug. They were awake all night long and it sounded like they were rearranging the furniture and sprinting between the bed and their bathroom. As a result, I was not able to sleep at all which was frustrating because I had a long day of driving ahead of me. I told the receptionist and she simply apologized. I was left questioning what exactly it was that I paid for.. I wasn’t able to sleep and I left the hotel feeling absolutely terrible due to the guest above me. I thought some type of credit or waiving the hotel fee would’ve been reasonable since I literally didn’t sleep at all. Nothing was offered. Terrible experience, I would not recommend staying here — pay a little bit more, avoid an illicit drug user in the room above you and hopefully you will get some rest. less

great place to stay. Staff, food, hotel all excellent.. Good value for your money. Would always choose to stay here when in Lancaster Calif.Close to many convenient stores, restaurants, gas stations, great market less