Best Western Plus Desert Poppy Inn

2038 W Avenue I, Lancaster, California, 93536-7201, United States
based on 238 reviews Trip Advisor Logo
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Best Western Plus Desert Poppy Inn

When youre traveling to Lancaster, CA in the Antelope Valley, theres a brand-new hotel where you can stay in close proximity to Palmdale, CA, the best attractions, and most essential work sites. Youll stay in comfort with thoughtful amenities thatll show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Desert Poppy Inn

Traveller Overview:
4.5 Rating: 238 reviews
Excellent 78%
Very Good 14%
Average 4%
Poor 0%
Terrible 1%
Rating

jag24242, wrote review 27/01/2020

The best in town

The best hotel in town and would recommend it to family friendly. The customer service was excellent and staff assured that everyone was accurate. I would definitely stay here again if I’m in the area... more

Owner Response
bestwesterndesert, Hotel Manager at Best Western Plus Desert Poppy Inn, responded to this review
Hello Guest, Thanks for your stay at the Best Western Plus Desert Poppy Inn. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
Rating

937joannm, wrote review 23/01/2020

Overcharges and horrible customer service DO NOT Stay Here

I had two technicians stay at the hotel. I made one reservation, one room, 4 nights and 2 people in the room. I even gave them the names of the technicians. After they checked out I noticed that I ... more

Owner Response
bestwesterndesert, Hotel Manager at Best Western Plus Desert Poppy Inn, responded to this review
Hello Esteemed Guest, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager.
Rating

mrcoreymatt, wrote review 13/01/2020

Dishonest and unresponsive management - overcharges not (yet) refunded

Business related stay for travelling techs so provided hotel with credit card authorization. Subsequently overcharged by staff in excess of $500 for various unauthorized charges. Site manager/owner wi... more

Owner Response
bestwesterndesert, Hotel Manager at Best Western Plus Desert Poppy Inn, responded to this review
Hello Esteemed Guest, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager.
Rating

alexluscutoff, wrote review 04/01/2020

Unable to sleep

The person in the room above me must have been under the influence of cocaine or some other illicit drug. They were awake all night long and it sounded like they were rearranging the furniture and spr... more

Owner Response
bestwesterndesert, Hotel Manager at Best Western Plus Desert Poppy Inn, responded to this review
Hello Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several inconveniences and bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager.
Rating

K6764CKlynnw, wrote review 28/12/2019

Best Western Desert Poppy Inn

great place to stay. Staff, food, hotel all excellent.. Good value for your money. Would always choose to stay here when in Lancaster Calif.Close to many convenient stores, restaurants, gas stations, ... more

Owner Response
bestwesterndesert, Hotel Manager at Best Western Plus Desert Poppy Inn, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Desert Poppy Inn and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.