Best Western Plus Desert Poppy Inn

How this hotel gets its high marks are beyond me. My son and I stayed here one Sunday night. The parking lot is shared/adjoins an AMPM gas station and convenience store and a Wendy's. Before getting out of the car a mentally ill and presumably homeless man knocked on our window begging for money. When I said no he got upset and I was concerned. Fortunately I can handle myself but I was with my son. The AMPM seems to serve as a base for homeless and drug dealers. This I learned when we attempted to cross the street to In&Out. It was sketchy just crossing the street as you had to walk by the AMPM with a parking lot full of homeless and drug dealers. The hotel lobby looked like a crime scene with yellow tape blocking the what was a lobby sitting room and prior to covid 19 a place to have the free breakfast. No place to sit down while waiting in line to check in. I guest in front of me asked to use bathroom while waiting to check in and the desk clerk said it was closed due to covid. No, closed due to homeless roaming the property. The lobby with the crime tape and plexiglass cage made it look more like a prison than a 160.00 hotel with tax. With all this going 1/3 of the parking lot likes were out! Breakfast was a joke. A 4 oz juice, a spoiled orange and a marshmallow breakfast surger bar. Manager did write and apologized for the poor experience. Other than the breakfast and parking lot lighting this Best Western Manager cant change the location. For 150+ a night there must be a better hotel a long this route. less

I booked online for $117. I hoped to arrive around 6pm but after working late didn't arrive until 10:30pm. Around 8:30, I got a phone call while I was fueling. At 9:14 when I saw the voicemail from the hotel we called them back only to be told that our reservation had been cancelled because the card I used to reserve the room didn't authorize. I ended up being charged $189 after given a AAA discount for the same room that had been mine earlier at $117. I find nothing in their policy about what time to arrive before they charge your card but most places I've stayed at it's 9pm. They already had me stripped of my room 30 minutes before that time so they could make more money off the room. I found a black widow on the bathroom wall just above my towels to top it all off. Now I am upset and writing this bad review to try and calm down so I can sleep. The whole reason for booking this room is because I live 5 hours away and have a Dr. Appointment at 8am tomorrow so I should be sleeping right now. This is my 2nd trip down here this month and I didn't plan for this kind of additional expense so now I'll be eating off the dollar menu's. Thanks for nothing! less

Very nice and clean atmosphere .given the COVID-19 ISSUES, everything was spotless and.i noticed cleaning going on at all times of the day and night. i have been using this hotel over the past 5 years and always have a wonderful time, and they are very knowledgeable of the area less

I was overcharged a few nights and hotel staff didn't adjust my bill until I complained for about a hour and finally a young man working at the front desk seen I was not given my AAA discount and adjusted it. The suite had a order of rotten potatoes I couldn't move rooms because they were booked up, and wasn't offered a discount either. My youngest child got a rash on her back and lower back leg after being there for 4 nights when I complained they told me the hotel owner said I need to leave ASAP and didn't want to reimburse me for the nights I was there. less

I travel for work, even during these chaotic times unforntnately. The hotel shows excellent care when it comes to the needed extra sanitization needed. The room felt very clean, also they switched to all white linens which is I beleive is truly needed know more than ever. Will stay again should my work bring me back to the Lancaster Palmdale area again. less