Best Western Plus Desert Poppy Inn

I booked online for $117. I hoped to arrive around 6pm but after working late didn't arrive until 10:30pm. Around 8:30, I got a phone call while I was fueling. At 9:14 when I saw the voicemail from the hotel we called them back only to be told that our reservation had been cancelled because the card I used to reserve the room didn't authorize. I ended up being charged $189 after given a AAA discount for the same room that had been mine earlier at $117. I find nothing in their policy about what time to arrive before they charge your card but most places I've stayed at it's 9pm. They already had me stripped of my room 30 minutes before that time so they could make more money off the room. I found a black widow on the bathroom wall just above my towels to top it all off. Now I am upset and writing this bad review to try and calm down so I can sleep. The whole reason for booking this room is because I live 5 hours away and have a Dr. Appointment at 8am tomorrow so I should be sleeping right now. This is my 2nd trip down here this month and I didn't plan for this kind of additional expense so now I'll be eating off the dollar menu's. Thanks for nothing! less

Very nice and clean atmosphere .given the COVID-19 ISSUES, everything was spotless and.i noticed cleaning going on at all times of the day and night. i have been using this hotel over the past 5 years and always have a wonderful time, and they are very knowledgeable of the area less

I was overcharged a few nights and hotel staff didn't adjust my bill until I complained for about a hour and finally a young man working at the front desk seen I was not given my AAA discount and adjusted it. The suite had a order of rotten potatoes I couldn't move rooms because they were booked up, and wasn't offered a discount either. My youngest child got a rash on her back and lower back leg after being there for 4 nights when I complained they told me the hotel owner said I need to leave ASAP and didn't want to reimburse me for the nights I was there. less

I travel for work, even during these chaotic times unforntnately. The hotel shows excellent care when it comes to the needed extra sanitization needed. The room felt very clean, also they switched to all white linens which is I beleive is truly needed know more than ever. Will stay again should my work bring me back to the Lancaster Palmdale area again. less

As a regular here for about 2 years for business. The hotel has been exceptional with the current Covid-19 ( coronavirus) conditions. The room is still spotless and offers a sense of overall cleanliness. With everything going on its hard to feel comfortable staying at a hotel. They have done a great job making us feel comfortable and safe. Thank you, I highly recommend staying here less