Best Western Plus Delmere Hotel

When we arrived we were told to go to the second floor and down the steps. I assumed it was a few steps, but it was an entire flight of stairs and no one offered to help us. We get in our room and it's hot and stuffy. The wkndow can't even open and the AC is off. We call the front desk and they said they'd turn the AC on. Not sure why it wasn't on in the first place, but ok. 20 minutes pass and it's still not on, so we go downstairs, tell them it's broken. They said they would send someone in while we grabbed lunch. We return, the front desk even sees us and says hi, but when we get to our room we see the window is now sligntly open and there's a fan in our room. Telling us themselves they couldn't fix our AC would have been better than going back and finding that. My travel partner went back downstairs to argue with staff, and eventually we were able to get a new room. Instead of two twins we had to share a full, but at least it had working AC. The hotel boasts that it's eco friendly, so the lights and AC shut off when you leave the room. That's fine, except it kept happening when we slept. We kept waking up in the middle of the night sweating and uncomfortable. The water pressure in the bathroom was weak, never felt like I got my conditioner out. The breakfast was decent, nothing special. The rooms were clean, modern, and nicely decorated. The location is decent if you need the hospital or Paddington station, but wouldn't recommend for tourists. Would not stay here again. less

Looking for a business hotel overnight, I'm glad the office found me this hotel - in a lovely spot, close to the underground & station etc. Yes, the rooms might be on the small side (the whole layout is quite 'tight'), but so what (if there's just one of you) and although not huge, the rooms have some nice touches like HDMI links for your laptop to the TV, fancy lighting & air con controls & quality touch-button bathroom fittings. Breakfast (continental) was fine and all-in-all good value (for London!!!) less

Nice room with all the necessary equipment. Room and bed was small, though. I liked the fact that light, air-conditioning and the Do not distrub sign was controlled from the same control panel by the bed. Wonderful surroundings close to Hyde Park less

Small hotel but with all the comforts, excellent WiFi connectivity and conveniently located closer to Paddington station and bus routes. Room was well appointed though I would have preferred slightly taller ceiling due to my height! Room was free from any noise that really helped with my sleep. Would have preferred to see a chiller and provided to keep my fresh food and fruit juices cold. One other improvement would be to provide complimentary bottled water for guests.Very good restaurants, pubs and convenient stores located close-by gthat provided lot of choice in eating out or taking food away.Overall good value for money. less

We stayed for a couple of nights while visiting London. Nice, clean, modern hotel 5-10 mins walk from Paddington station. Staff were excellent. Our room was a little small but perfectly formed. The air con wasn’t much good but we were given a fan by staff....which was better than nothing in the heat. Decent continental breakfast which was more than adequate for us. Happily stay there again but we’d book a bigger room. less