Best Western Plus Delmere Hotel

Our stay here was ok: the room was at least comfortable. But there was a lot missing here (such as no microwave and no breakfast) and the staff was hit-and-miss. We had a great reception clerk when we arrived early and he worked to get us into rooms right away, but after that service was a bit lacking. They also never serviced our room, even after we asked and put the maid request light on (we had to take our own trash out when the small can was full). The shower in our double room was tiny and laughable. The computer for guests (with a printer) was not working throughout our week. Overall this is just not a good value. It is a nice location, but given that it is in an area with a large number of other hotels, if you want this area I think you can do better. less

Excellent service and very comfortable room. Having driven down from Leeds in the early hours of the morning to see our son in ICU, we were allowed to use the room from 6:30am , rather than from the usual 3:00 pm check in. The bed was very comfortable, the room clean and very well maintained, with a large flat screen TV. Highlight was the power shower, much needed to reduce the stress of the weekend. Very close to Paddington Station, Hyde Park and St Mary’s hospital... less

No microwave no breakfast on demand you had to order 8pm the night before. No bottle water and water in lobby has taste. Quite expensive but basic. Staff couldn't do much so we had to sort ourselves out. less

Very clean modem rooms amazing location, parking is limited with 1 come 1 served basis, staff very friendly and helpful, highly recommended staying and would stop again but dissatisfied with limited breakfast as only toast and fruit and cereal, for the cost recommend to walk 5-10 minuets to f&b on parade street and can get full English breakfast cheaper. However doesn’t take away the quality and service of staff and hotel a++++ less

The hotel is clean and has everything necessary. I managed to get a parking space outside the hotel and it costs £15 per day. The staff are exceptional. Nothing is too much. They are chatty and helpful and go out of their way to see if they can do anything for you. The lady on reception this morning (8 july) is managing the front desk, answering phone calls and making and serving breakfast - across two floors. Meanwhile she is calm as a cucumber when I would be in a constant state of panic. Asking everyone what else she can get for us and coming down to the breakfast area every now and then to check on us. This is the service I expect from a 5 star hotel not a 3 star hotel. The facilities are modern and clean and very cool - lots of techy buttons to press and a lovely bathroom, if a little small. The cleaning lady is also lovely, though doesn't speak English. My partner wasn't very well last night and was ill in the bathroom (May have had something to do with the England win vs Denmark...) - they are cleaning it free of charge. You have to order breakfast the night before, however they are very flexible come the morning. You can now sit in the breakfast room and the lady makes and brings you your food. It's basic but sufficient, quick and has most of what you'd expect. Location is also great, though the entrance isn't easy to find if you're in a car so watch out for the turning! So far after my first night it has been a fantastic stay and I would definitely stay here again. less