Best Western Plus Delmere Hotel

130 Sussex Gardens, London, London, W2 1UB, England
based on 473 reviews Trip Advisor Logo
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Best Western Plus Delmere Hotel

Best Western Plus Delmere Hotel in London.

** Our hotel prides itself on embracing BWH Hotel Group's We Care CleanT initiative and ensuring our guests have a safe and comfortable stay. ** Completely rebuilt in 2015, with innovatively designed, air-conditioned rooms, this is modernity in Ce show more

Hotel rooms may be allocated on the ground or lower ground floors. Subject to availability.
Hotel staff wear PPE and face masks. Guests are asked to wear face masks on arrival and in public areas. NHS check in signage at hotel entrance
We serve Continental buffet breakfast between 7:00 a.m. and 10:00 a.m. daily.
Our bedrooms are serviced daily (unless otherwise specified by the guest, during the stay).
Free WIFI, Lift to all floors
There is charged parking available onsite.
Pets not accepted
Guide and hearing dogs only
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

130 Sussex Gardens, London, London, W2 1UB, England
What 3 Words: ///blaze.doll.land

Restaurants & Bars

A hearty breakfast is imperative to keep you fuelled throughout the day. Our breakfast room will provide you with just that, as you can choose from our extensive breakfast options. Our hotel is close to many restaurants offering plenty of choice for lunch and dinner.

A hearty breakfast is imperative to keep you fuelled throughout the day. Our breakfast room will provide you with just that, as you can choose from our extensive breakfast options. Our hotel is close to many restaurants offering plenty of choice for lunch and dinner.

Dining and bars

Breakfast Room

Continental buffet breakfast: croissants, bread rolls, toasts, American pancakes, crumpets, assorted jams, Nutella, butter, margarine, fresh fruit salad, assorted cheeses, ham, natural yoghurt, coffee, tea, hot chocolate, cereals...

Reviews of Best Western Plus Delmere Hotel

Traveller Overview:
4.0 Rating: 473 reviews
Excellent 47%
Very Good 36%
Average 9%
Poor 1%
Terrible 4%
Rating

Lesley A, wrote review 29/12/2021

Christmas stay

Stayed here in December 2021 for 3 nights paid £311 without breakfast ( not bothered about continental) which we thought was a good price. Stayed in room 18 which was on the ground floor round the bac... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property after your recent visit. We would also like to thank you for your kind compliments towards the staff and, for mentioning how clean the hotel was. It is great to know that our guests appreciate our efforts to make their stay as pleasant and comfortable as possible. Regarding your comments about the room temperature, please note that the A/C manufacturer has set up a minimum temperature of 18 degrees Celsius. It is not allowed to go any lower than that. We look forward to welcoming you again soon. Best regards, Yenny Souto Lopez General Manager
Rating

prettyinpink70, wrote review 20/12/2021

Lovely room at Delmere Hotel

I loved the cozy room. It was very modern and clean. Mattia helped me check in early and i arrived pretty early and was exhausted from my trip.The hotel also had a lift. And the room had a wonderful s... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay with us. We look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager
Rating

allis0nallen, wrote review 13/12/2021

Clean, smart, compact

Warm welcome at Delmere Hotel. Clean rooms, compact, but for somewhere to slleep perfect. Comfortable bed and good pilows. No noise from other guests, nice shower. Small bed was a bit of a surprise. W... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Guest, We would like to thank you for sharing your feedback with other travellers. We are glad to hear you had a pleasant stay with us and, we look forward to welcoming you again in the future. Best regards, Yenny Souto Lopez General Manager
Rating

KitrishiaN, wrote review 07/12/2021

Unhygienic and unprofessional dumpster

Visited the hotel from 3-6 December. Booked the executive double room which is the most expensive room in the hotel based on the options listed on the website. I state this with the purpose of stating... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel aims to provide our guests with a safe and comfortable stay. Please know that, the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards. Our housekeeping team works from 9:30 a.m. until 2:30 p.m. daily. Outside those hours, unfortunately, we cannot provide cleaning, but we can offer our guests fresh towels and toiletries. I have spoken to all our staff members who were working during your stay, to ensure they maintain our high standards of cleanliness and customer service and, to better communicate among all departments. We hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Best regards, Yenny Souto Lopez General Manager
Rating

danicam321, wrote review 06/12/2021

Perfect hotel ideal for winter wonderland

Me and my boyfriend came down to London to go to Winter wonderland. Brilliant location it’s only a 10 minute walk away! Managed to get one of the parking spaces outside the front of the hotel which wa... more

Owner Response
Best Western Plus Delmere Hotel, General Manager at Best Western Plus Delmere Hotel, responded to this review
Dear Customer, We would like to thank you for taking the time to review our hotel, and for your kind compliments towards our staff. It makes us happy to hear you had a pleasant stay with us and, that you will consider coming back. Regarding your comments about the car park, we are sorry we were not clear about the time limit. The car park can be used from check-in time (3:00 p.m.) until check-out time (11:00 a.m.). We will make sure we communicate this to all guests using the car park, upon arrival. We look forward to welcoming you again in the near future. Regards, Yenny Souto Lopez General Manager