Best Western Plus Delmere Hotel

Stayed here in December 2021 for 3 nights paid £311 without breakfast ( not bothered about continental) which we thought was a good price. Stayed in room 18 which was on the ground floor round the back through a little outside covered walkway. The room was small and so was the bathroom but we were only using it as a base so not really a problem. The room was spotless bed was comfy towels nice and fluffy and toiletries supplied. There was different staff on every day and they were all lovely. Check in was simple and straightforward and managed to get parking outside for £15 per night which was brilliant. Location is good for shopping 10 minute walk to Marble Arch if you want to get the bus anywhere, Hyde Park is 10 mins away too. We’ve stayed some other hotels on Sussex Gardens but this one was by far the best one we’ve stayed so will definitely stay here again. Only fault with it for me was the room was a bit warm the heating temperature was set to 18 degrees and although you can turn it up you can’t turn it down and it was too much for me but it wouldn’t put me off staying again. Brilliant hotel!! less

I loved the cozy room. It was very modern and clean. Mattia helped me check in early and i arrived pretty early and was exhausted from my trip.The hotel also had a lift. And the room had a wonderful selection of coffee and tea. Would surely stay here again less

Warm welcome at Delmere Hotel. Clean rooms, compact, but for somewhere to slleep perfect. Comfortable bed and good pilows. No noise from other guests, nice shower. Small bed was a bit of a surprise. Would use again less

Visited the hotel from 3-6 December. Booked the executive double room which is the most expensive room in the hotel based on the options listed on the website. I state this with the purpose of stating that this should be their premium room. It’s a three star hotel so I didn’t have any expectations regarding the amenities or provisions. However, the one thing I need expect and demand was cleanliness. During a pandemic you would assume that a hotel would prioritise this but not this place! I stayed three nights and had to call reception to come and clean my room for two out of three rights. The only reason I didn’t need to call on the first night was because I checked in at 6.30pm and the room seemed to be clean. The next two days we travelled for the entire day only to come back to a filthy room. On day 1, my boyfriend had accidentally spilled some coffee on our sheet and duvet and nobody had changed it! The bathroom had not been cleaned at all except to change our towels. I called reception to complain and they told us that the housekeeping staff probably didn’t see the stain( the stain was on the sheet and outside duvet yet the staff couldn’t see it!?) and they can’t do anything to help us until tomorrow. When I said that this was a hotel where the rate includes cleaning, he said he could leave a sheet at my door to change myself?! I told him that this is not my responsibility as I’m a guest he told me I need to leave the room and he can come and change it himself. He was not apologetic at all. The next day we left the room for the day and came back and the room was in a worse condition than we had left it. The carpet had not been vacuumed or swept and there were pieces of debris on the carpet. We had left our used coffee spoon and cup on the table from the morning and the staff left the dirty spoon wrapped in a tissue on the dresser. The coffee cup was rinsed badly in our bathroom and left on the stand complete with standing water and stains. The bathroom and shower were still not cleaned. The clean towels are usually stacked on a rack above the toilet yet there was a loose towel hanging in the bathroom and we didn’t know whether it was clean or had been used by someone as we had thrown out dirty towels on the floor as per the hotel instructions. The cleaning staff also left their dirty rag on the dresser which made me feel like throwing up. I called the reception again and he came up and this time he seemed apologetic but said he can’t do anything as it’s just after 6pm and the general manager of the hotel is at home and wouldn’t want to be bothered with such a trivial matter. He said the best he could do was send an email to the manager and they would contact us. More than 36 hours have passed and we have not heard anything back. This hotel is part of the Best Western chain but seems to operate as an independent “hotel” as these standards are not what I would expect from a large hotel brand. I am most unhappy about the situation as during a pandemic, basic cleanliness and hygiene is not a nice to have but is a requirement. Based on their hygiene and cleanliness measures, this hotel seems to be an ideal breeding ground of germs and bacteria and definitely not a place to visit during the pandemic. In short, unhygienic “hotel” with poor management team. Don’t waste your money or health. less

Me and my boyfriend came down to London to go to Winter wonderland. Brilliant location it’s only a 10 minute walk away! Managed to get one of the parking spaces outside the front of the hotel which was perfect however had to call reception to remove the chain, parking good price of £15 however this is only until 11am the following day which we wasn’t told and had to rush back from our meal the next day at noon to move it else we would be charged again. Room was really lovely, the courtyard to the rooms was good and they have a friendly helpful reception team. We would definitely come again as overall good stay. Thank you! less