Good value, good location
16/10/2016 167dick44, Olympia, Washington
I stayed in a "standard single" for 8 nights, small by US standards but not by European. Don't know if I could have handled a "cosy single" that long. It was clean, comfortable, and quiet enough on ... more
I stayed in a "standard single" for 8 nights, small by US standards but not by European. Don't know if I could have handled a "cosy single" that long. It was clean, comfortable, and quiet enough on the ground floor. Bathroom was tight but adequate. I had breakfast just once, perfectly good continental buffet but there are better values a block away on London St. Friendly and helpful desk and breakfast-room staff, and I liked the coffee next to the lobby.
Only drawback was internet access -- weak and irregular wifi signal, plus a house computer downstairs that wouldn't go to common sites like Hotmail or British Airways because of "problems with security certificate." When I complained about being unable to print a boarding pass, they comped my one breakfast and said they'd let the manager know.
Very well located a few minutes from Paddington, and a few minutes the other way from Lancaster Gate tube. Lots of OK food options and convenience shopping nearby. less
DelmereLondon, General Manager at BEST WESTERN PLUS Delmere Hotel, responded to this review
Thank you for taking the time to leave your feedback after your recent stay in our hotel.
Regarding the room size, as you mentioned in your comments, it may be small by US standards, nevertheless this is the average room size in the UK and Europe.
We are glad to hear you found the room to be comfortable, clean and quiet.
We are also happy to know you liked our Continental breakfast and the fact that you think the staff at the front desk and breakfast room were friendly.
Concerning the Internet, I would like to apologise for any inconveniences caused during your stay.
We have informed the IT support and they are checking the signal in all our rooms to make sure this is not an issue for other guests in the future.
They are also looking into the business centre computer regarding the security certificate. Some webpages will continue to be blocked for security reasons, but email or airline websites should be available.
If you would like to discuss any of the points mentioned above, please do not hesitate to contact me on +44 (0) 20 7706 3344.
Yenny souto Lopez