Broken AC, some rooms inaccessible by elevator, unhelpful staff.
05/09/2018 tyrannoSARAusrex, New York City, New York
When we arrived we were told to go to the second floor and down the steps. I assumed it was a few steps, but it was an entire flight of stairs and no one offered to help us. We get in our room and it'... more
When we arrived we were told to go to the second floor and down the steps. I assumed it was a few steps, but it was an entire flight of stairs and no one offered to help us. We get in our room and it's hot and stuffy. The wkndow can't even open and the AC is off. We call the front desk and they said they'd turn the AC on. Not sure why it wasn't on in the first place, but ok. 20 minutes pass and it's still not on, so we go downstairs, tell them it's broken. They said they would send someone in while we grabbed lunch. We return, the front desk even sees us and says hi, but when we get to our room we see the window is now sligntly open and there's a fan in our room. Telling us themselves they couldn't fix our AC would have been better than going back and finding that. My travel partner went back downstairs to argue with staff, and eventually we were able to get a new room. Instead of two twins we had to share a full, but at least it had working AC. The hotel boasts that it's eco friendly, so the lights and AC shut off when you leave the room. That's fine, except it kept happening when we slept. We kept waking up in the middle of the night sweating and uncomfortable. The water pressure in the bathroom was weak, never felt like I got my conditioner out. The breakfast was decent, nothing special. The rooms were clean, modern, and nicely decorated. The location is decent if you need the hospital or Paddington station, but wouldn't recommend for tourists. Would not stay here again. less
Best Western Pl... D, Manager at Best Western Plus Delmere Hotel, responded to this review
Thank you for taking time to post a review of your stay at The Delmere Hotel.
I am saddened to hear that you had some issues during your stay, especially regarding the A/C.
Your review has been forwarded to the Executive Management team.
I hope we may have the opportunity to restore your faith in our hotel during your next visit.
Once again I apologize for the inconvenience caused.