Best Western Plus Delmere Hotel

I stay at the BW Delmare most times I'm in London because the location is excellent. It's within walking distance of Paddington and Hyde Park. The staff is lovely, the breakfast is a good value, and they offer free coffee/tea all day.Our room had been renovated since my last stay and was well designed with enough outlets and usb charging ports. less

Amazed this is a Best Western Hotel and a claimed 3 stars, had better hostel experiences, will never stay here again. Excessive noise, dirty bedding, smelly bathrooms and management refused to address the matter in person or by email. Even the wifi didnt work and they didnt know what to do about it, as managers dont work most evenings. Like other previous guests i have now found out, the management response was an arrogant, untrue and a "we've had your money, we're not interested" one. After no wifi, about 2 hours sleep, having changed the bedding myself, in a smelly room (bathroom waste type) with flaking paint on the headboard and desk, constantly being woken up by an elevator and noisey tiled floor above, witnessed and photographed by their own reception staff, having asked for a manager to come to my room first thing in the morning to see it all, who never arrived despite being emailed by reception to do so, leaving me to just leave out of total frustration, their response, we cant see any reason for a complaint or compensation as we think it was all fine and we dont visit guest rooms! Clearly their responses to other unhappy guests on this site are misleading and untrue, and having experienced their very poor leadership and awful customer service, i couldnt believe a word they say on here. Im sure their response to this will be the same incorrect assessment like others have had, blame the customer, its not our fault everything was fine, we did everything we could, lots of smoke and mirrors etc etc. If you want a peaceful nights sleep, quality rooms, a little dignity and comfort, I'd choose another hotel, dont waste your money or sleep. In 20 years of hotel stays i have never wrote a negative review ever, thats how poor the management dealt with this and disgusting i feel their treatment is. less

Close to Paddington Station, with easy access to tube, bus, etc, this building has been completely refurbished giving small but excellent rooms, where everything was clean and worked properly. Friendly staff who actually seemed to care. less

A small but perfect hotel in a super convenient location, perfect got access to central London and Heathrow. We only had a one night break but I would stay here again without hesitation. Hotel was immaculate, staff very pleasant. We didn't eat at the hotel as visit so short. less

excellent central location. great size room for me my wife and an infant. Very contemporary. Staff was super friendly. The biggest bang for your buck. It will definitely be my first choice the next time i plan to travel to London. walking distance from everything. less