Best Western Plus Crown Colony Inn & Suites

I needed to stay overnight for a medical emergency for my Mom. I've stayed here before. Staff is wonderful and very friendly. Room was clean which is important to me. Would DEFINITELY recommend this hotel. less

This is one of the cleanest rooms I’ve ever stayed in. Even the tv remote was cleaned and in plastic. We were very tired and stopped late, the beds were very comfortable! Also at check in the front desk person was great. We will definitely stay here again when in the area. less

I always stay here when I'm In Lufkin, Texas. Very Reasonable Prices, Very Clean Rooms, Also Very Top Notch Staff. Plenty Of Parking and easy in and out access to HWY 59 North. Two Restaurants, Two Fast Food Restaurants and gas station/ convenience store with in (very short) walking distance. Remember this name as the best hotel in Lufkin. I have stayed here one to a week at a time. I will start my stay from check in with TARA whom was very nice and perfessional. Also, The General Manager Teresa goes above and beyond to make sure your stay is absolute best as possible. We felt special from the beginning to the end of our stay. Beautiful and very modern lobby, with coffee and tea machines. There is also a business center with computers and printers available at all times free to hotel guest. Surely to make you feel at home. The room was cozy with ample lighting, with Sharp Flat-screen tvs and very good cable with plenty of great channels to choose from. Also, Microwave and Mini Refrigerator In Each Room At No Additional Cost. Which is very rare to find at any hotel these days. Very spacious work station, very comfortable bed and pillows, black out curtains and very quite and peaceful. Also, a definite smoke free environment. We also discovered every floor has vending machines and ice machinces. This Hotel has a very nice hidden gem on the second floor a washing machine and dryer. Very nice pool also very well maintained and clean gym. This hotel strictly enforces all COVID 19 measures. I will definitely recommend this hotel to all my family and friends. This Hotel is nestled in deep east texas area. The property is located close to two hospitals, plenty of shopping. Also, a short drive to one of the best lakes, Lake Sam Rayburn well known to many as the largest lake in Texas. This Hotel is also 20 minutes from the oldest town in Texas, (Nacogdoches) where the University Of Stephen F. Austin Is. While staying at this hotel you definitely will feel at home. less

Let me preface my review by saying I’ve stayed at this location countless times with nothing but great things to say, unfortunately, this last stay may change my mind. Room 112 needs heavy attention! The carpet was heavily stained throughout and looked incredibly dingy. The desk lamp had what seemed to be cola stains all underneath the shade, which leads me to believe there is little attention to detail. The door swivel lock was broken off, which left one lock functional-as a woman traveling alone, that doesn’t give me much security. The bathroom had a very large mold stain on the ceiling next to the very rusty firehead sprinkler-related or not, it was very unpleasant to look at. The kicker was the water faucet in the shower. Normally they are pull levers-up/down and side to side. This was a 1980’s version-huge twist style (R/L) faucet that I had to literally put all my strength into turning on and completely shutting off, but when it did shut “off” it kept running like it was more than slightly open-terrible waste of water! The water was warm but not hot. The fan in the room did not work at all-thankful for the cold AC! The room just did not feel clean. The overall visit this time was just disappointing, if this is the trend, my business will definitely be moved elsewhere. I’ll try one more time, but when I travel 4 hours to deal with medical issues the next day, I certainly need a restful stay. less

The bathroom had some minor plumbing problems, but the hotel appeared clean. Our request for room location was accommodated. We appreciated there was a ceiling fan in the room. With all the current corona virus issues, we received "Breakfast in a Bag" and the attendant supplied milk upon request. The breakfast bars don't go very far toward replacing the typical breakfast, and the apples in our bags were past edible. Also, we'd question the advisability of eating apples that have been touched by multiple persons prior to reaching us. There was no discount on room rate as a result of the substandard breakfast. less