WONDERFUL customer service
After a long time on the road it was great to pull in to this property...CLEAN all around it, Room was very clean and cool. Couple of restaurants within walking distance which is nice to not have to ... more
After a long time on the road it was great to pull in to this property...CLEAN all around it, Room was very clean and cool. Couple of restaurants within walking distance which is nice to not have to get back in car.
AND!!... the front desk clerk was helpful at check in, but the best was we accidentally left a bag of clothing inside the room closet and didn't know till we had arrived home (5 hours away). When I called, the front desk said it was located by Housekeeping but I would have to call back to speak with the General Manager next day (it was a holiday) . When I did that and spoke to her, (Theresa) she was extremely kind and helpful and when she sent the package to us, it arrrived within a day. She really helped a great deal and we are VERY grateful. Thank you for making tired travelers comfortable and also attending to our forgetfulness with a lot of kindness!
Would recommend for anyone to stay in this hotel! less
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for the comments and we are so thrilled that Teresa was able to take such good care of you and your lost articles. Unmatched customer service is what we aim for and we are glad that we succeeded in our goal. We hope that you come back to see us again soon!