My sister and brother and I were all getting together in Lufkin for a week, and I was in charge of booking the lodging. I chose the Best Western Plus Crown Colony and am VERY happy that I did!
First of all, I have to thank every single person I spoke with at the front desk, from the time I booked our reservation all the way through until checkout. Kudos to Maria, Yvette, Alazia, and Kristi for their friendly, welcoming attitudes; their assistance in handling complex requests; and their overall expertise in managing our lodging! We started with a two-room suite (at an AWESOME rate, thanks to one of their discounts), and then had to add a night since my brother (with his dog) needed to stay an extra day. Everyone was so patient and understanding and took great care of us; my brother was even able to stay in the same room for the same rate, which was SUCH a gift!
The room itself was spacious, clean, and well-appointed, with two king beds. The only difficulty we encountered was the thermostat in the bedroom not working properly so when there was a cold snap it was chillier than the main room with its king bed. They offered to have maintenance check it out, but quite honestly the addition of a blanket made it quite comfortable.
Many thanks to the housekeeping staff who were so understanding of our unusual schedule; one day, we stayed in the room until 5 pm and so did not require service; the next day, we were able to receive "early" service (before 10 am). We appreciated the earth-friendly practice of only changing the towels that were on the floor; those we kept on the rack we could reuse, thus saving energy.
The kitchenette with its fridge and microwave also came in handy, as we could keep our leftovers from dinner and heat them up for lunch. Having coffee and tea available in the suite completed the in-room dining. :-)
The breakfast options were quite generous, including eggs, breakfast meats and potatoes as well as the usual waffle station, yogurt, fruit, cereals, and breads/pastries. They even had a rotating selection of "chef's creations"; one morning was breakfast tacos, another was pigs-in-blankets, another was layered biscuits (like egg McMuffins). The fitness room was adequate for our needs and we took advantage of it almost every day. We only wish the pool was indoors so that we could have used it as well.
The hotel's location is quite convenient, just south of the city's "loop" (Hwy 287), on Hwy 59. There are several very good restaurants either right next door or across the highway, all within easy walking distance. The property itself is well-lit and sits very close to grassy areas ideal for dog-walking.
Overall, we were extremely pleased with our stay at the Best Western and will DEFINITELY stay here again on our next trip to Lufkin! Thank you so much for a wonderful reunion!! less
helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Wow Galeda, you really know how to make us smile! We very much appreciate your very kind comments and we are thrilled that you had a wonderful stay. Our team works hard to make sure that our guests have the best experience possible and they love knowing how much of an impact they make on your stay. We will be sure to share this with all of them. Please come back and see us anytime and best of regards to your family!