Best Western Plus Crown Colony Inn & Suites

3211 S 1st Street, Lufkin, Texas, 75901-7341, United States
based on 360 reviews Trip Advisor Logo
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Best Western Plus Crown Colony Inn & Suites

Welcome to the Best Western Plus Crown Colony Inn & Suites!

Our Lufkin hotel is ideally located on Highway 59 in Lufkin, adjacent to the Crown Colony Country Club, as well as across the street from Angelina College. Situated behind four rest show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
3211 S 1st Street, Lufkin, Texas, 75901-7341, United States

Reviews of Best Western Plus Crown Colony Inn & Suites

Traveller Overview:
4.5 Rating: 360 reviews
Excellent 74%
Very Good 20%
Average 3%
Poor 1%
Terrible 0%
Rating

DEBBIE M, wrote review 23/04/2021

Receptionist unfriendly

My husband was behind me, he spoke to the receptionist 3 times and she ignored him and did not answer him at all, like he wasn't standing there. I am white and he is black, dont know if that was the ... more

Owner Response
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Hi Debbie, we are genuinely sorry that you and your husband felt ignored. We don’t discriminate our service based on anyone’s skin color. However, we will continue to use these scenarios as training for our guest service representatives . We can always do better!
Rating

bettnott, wrote review 15/03/2021

Lufkin stay

When traveling to Lufkin, my first choice of hotels is Best Western. I recently traveled to another town where Best Western was not available. On the way home, I wanted to book the BW again, but the... more

Owner Response
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a comment. Please know that our rates are variable and since they change daily, we can't guarantee that the rate will be the same for each visit. We do think that our award-winning customer service, great location, and comfortable rooms are a great value!
Rating

Frank B, wrote review 15/03/2021

Nice hotel,

Nice hotel, quiet location, room was quite spacious. However, do yourself a favor and get breakfast at the Cracker Barrel Rest. just up the road. Don't bother with the breakfast in the lobby or the ... more

Owner Response
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Frank, thank you for your comments. Unfortunately due to COVID we've had to alter our breakfast options a bit in the interest of everyone's safety. However, we would welcome your feedback on how we could improve. Send us an email to stay@bwlufkin.com with your thoughts and we'll do the best we can.
Rating

regina2588, wrote review 06/11/2020

Quick Trip

I needed to stay overnight for a medical emergency for my Mom. I've stayed here before. Staff is wonderful and very friendly. Room was clean which is important to me. Would DEFINITELY recommend thi... more

Owner Response
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for the kind comments Regina! We hope that your mom is doing well and we hope that you can come back to stay with us again on much happier circumstances!
Rating

CD77901, wrote review 12/10/2020

Very clean room!

This is one of the cleanest rooms I’ve ever stayed in. Even the tv remote was cleaned and in plastic. We were very tired and stopped late, the beds were very comfortable! Also at check in the front de... more

Owner Response
Zach Glenn, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for the great comments and for choosing to stay with us! We are proud of our cleaning and sanitization efforts to ensure a safe stay for every guest. Thank you again and please come stay with us again soon!