The bathroom had some minor plumbing problems, but the hotel appeared clean. Our request for room location was accommodated. We appreciated there was a ceiling fan in the room. With all the current co... more
The bathroom had some minor plumbing problems, but the hotel appeared clean. Our request for room location was accommodated. We appreciated there was a ceiling fan in the room. With all the current corona virus issues, we received "Breakfast in a Bag" and the attendant supplied milk upon request. The breakfast bars don't go very far toward replacing the typical breakfast, and the apples in our bags were past edible. Also, we'd question the advisability of eating apples that have been touched by multiple persons prior to reaching us. There was no discount on room rate as a result of the substandard breakfast. less
helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
We are sorry that you had issues during your stay. We are still evaluating safe options for expanding our breakfast options to better reflect guests' expectations. With respect to the apples, we go by the WHO statement in regards to food transmission which states "It is highly unlikely that people can contract COVID-19 from food or food packaging." However, with your feedback we will continue to try to limit contact between guests. We hope that you will continue to provide feedback on how we can improve and we hope that you come back to see us again soon!