Would not stay here again.
22/05/2017 JEAN H, Longview, Texas
We had a king suite room. There was left over items from the previous people under the air conditioner. The air conditioner in the second king bed room with the door didn't work well. The room smelled... more
We had a king suite room. There was left over items from the previous people under the air conditioner. The air conditioner in the second king bed room with the door didn't work well. The room smelled like mold and everything felt wet. The pictures on the wall over the headboard had stuck on dust/mold in the ornate frames that made them look gray. The second room did not have a lock on the door so at any point in time anyone could come in. Had to run down stairs to use the bathroom several times because one bathroom/toilet is not enough for 6 people. Would be nice if there was a public restroom on every floor. The exhaust fan in the bathroom did nothing for venting the air when you take a shower. The worst thing ever was the SLIMY feel on your skin when taking a shower. I cried during the second shower I took because it was so bad. Even the front desk clerk said you should not drink the water out of the faucet?? The ice you get down the hall is made with the same water... The breakfast was small but OK. The cinnamon toast I toasted had been out so long that the top was drying out and made the bread curved. Would have been awful if I didn't toast it. There was several senior citizens staying at the hotel and they served sausage every morning. The hotel should of switched out the type of meat served. ALSO don't store your room key next to your phone, it will erase your room key and it won't work. The front desk personnel were very friendly but we're not helpful in suggesting places to see or anything beyond getting extra towels, sheets, soap etc. Just would not stay here again.... 😞 less
helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
We apologize that your experience wasn't up to our normal award-winning standards. We are taking your comments very seriously and want to know information. Please send me an e-mail to email@example.com so that I can obtain additional information about your stay.