13/07/2018 Bernadette S, Tamworth, United Kingdom
We have just spent two nights at this hotel. Our room was just about the furthest away as possible from the reception...quite a trek. However, this meant we had no noisy guests banging doors and talki... more
We have just spent two nights at this hotel. Our room was just about the furthest away as possible from the reception...quite a trek. However, this meant we had no noisy guests banging doors and talking loudly outside our door. In fact it was really quiet and lovely. Nice spacious room with large bathroom, and the bed was really comfortable. One thing we loved.....the TV. It was a decent size, not like some TVs you get in hotels which are the size of a postage stamp with tinny sound.
We got everything we expected for this sort of hotel. Tea and coffee making facilities in the room. The breakfast was average, again what we would expect. The staff were very friendly. Just a couple of moans which is why I’ve not given 5 stars. The hot water took AGES to come through to the shower. In the booklet in the room it said to leave the bath running for a couple of minutes to allow the hot water to reach the bathroom. At the moment, we are experiencing a drought so this is not good. Also, if you are in a hurry...appointment or work, this is very frustrating.
I was not happy either to see baskets and tubs of dead plants at the hotel’s entrance. Surely it should be someone’s responsibility to water these. Not very welcoming.
The hotel is a short walk from Ilkley which has many good shops pubs and restaurants. All in all, not a bad hotel, and I would definitely go there again. less
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review
Thank you for taking the time to write a review about your recent visit to Craiglands Hotel, we appreciate your positive feedback.Due to the hot weather we have experienced over the last few weeks, we have been maintaining the gardens to the best of our abilities liaising with our external landscaper to arrange extra visits. The hanging baskets have now been removed.
Kind Regards Guest Relations Manager