Super clean, staff were exceptional!
I had to stay in an emergency situation and was alone and I'm in a wheelchair. I called ahead to ask if someone could please help get me and my overnight bag into the hotel. They went above and beyond... more
I had to stay in an emergency situation and was alone and I'm in a wheelchair. I called ahead to ask if someone could please help get me and my overnight bag into the hotel. They went above and beyond to help me! The desk clerk on duty when I arrived came out and got my wheelchair out and took me in to check in. Then she got me everything I'd need and moved furniture to make the room more wheelchair friendly. Later that evening I had an issue with water getting out of the shower on to the floor and surrounding my wheelchair. I called the front desk and explained my situation to the next lady on shift and she came to help me. She already knew I might need help because the lady that helped me at check in told her about me and that I might need help. In the morning she came to take me down to breakfast, and even put my socks and shoes on for me because my injuries don't allow my body to bend that far. When it was time to check out the next shift desk clerk and a lady from housekeeping came to help me. They took me to my van and put my wheelchair and bag in for me. Every single employee that helped me went above and beyond their job to make things easy and comfortable to me. Excellent hotel and excellent service! Good breakfast too with a variety of items. If you're ever in need of a place to stay and in the area, they have my recommendation!! less
Kristi R, Front Office Manager at Best Western Plus Coweta's 1st Hotel, responded to this review
Thank you so much for your kind words. We were very glad we were able to assist you in your time of need. We hope you will come back again. You have been on my mind since you left. I was the one that checked you in. I hope things are looking up for you.. You are a very special lady. Stay safe in your travels.