The good, bad and ugly . . .
27/05/2018 Kathleen S, Kirkland, Washington
First I want to say my usual reviews do not pick apart the facilities unless they are super bad (only one place have I given that “honor”which happened to also be a Best Western), nor do I dig down to... more
First I want to say my usual reviews do not pick apart the facilities unless they are super bad (only one place have I given that “honor”which happened to also be a Best Western), nor do I dig down to say anything about every dirty crack. Every place I review I try and make a fair judgement. What follows is what I experienced and because of interactions with one certain manager, I’m probably not unbiased.
I didn't give this place a "terrible" rating because it is not the facilities that is terrible here but the management, how they handle disgruntled customers and/or owners for lack of maintenance.
The Good: The location is near a US border crossing. Many restaurants and fast food within walking distance. Parking is easy and available. It was an easy and friendly check-in with most of the front desk clerks trying to help us during our 3 day stay. They have a very nice complementary breakfast. Rooms are clean. Beds are good.
I saw nothing to give this place a "Plus" rating. I've stayed in other BW that were better by far with no "plus" rating.
Upon entering our room, it was hot and stuffy. My first thought is that the air conditioner was not working. There was one of the 2 chairs directly in front of the unit, the back of which was cool, so I moved it thinking it was blocking all the air flow. Upon review of the controls, I determined all functions were turned on. The thermostat was set to 60, it’s lowest setting. I tried turning the fan from “Auto” to the high setting. No change.
At this point we had not yet unpacked so I went to the front desk to see if I could change rooms. Front Desk Manager said there was not maintenance person. He could not give us another room because they were booked for the next 2 days. He would place a fan in the room. Ok, but what about our 3rd night? They can change your room that day. Ok, if that is the best you can do. We had no choice, so we moved in and thought if we leave it after changing some more settings, might cool things off and went to dinner. Room never cooled down until it got down to 47 degrees F outside in the morning. I couldn’t leave the window open at night due to parking lot and road noise. We also were on the ground floor and it wouldn't be safe. Not much sleep until 1:00 am when the room temp finally started to go down.
The second night, when we got back it was worse than ever, even though it was a much cooler day, only getting to a high of 67 degrees F outside. We needed to sleep, so we propped open the window, had 3 fans running and it did cool down about 11 pm.
The Ugly: Went to the Front Desk Manager again to confirm that we could get another room with a working air conditioner. He wanted us to pack up all our stuff when we went sightseeing in the morning, then they would give us a new room when we got back in the afternoon. My husband and I didn’t want to pack everything back into the car, that was why we were staying a third night.
The manager then told us that the maids could move our stuff, if it was packed. What? I do not want strangers moving my things when we are gone! At this point, he tried telling us he thought the room was cool when he delivered the fans yesterday. What? You think 75+ degrees F is cool. What about the air conditioner that is set to 60 degree, I lost my cool alright. This wasn’t our fault. It is your faulty equipment. My husband talked him into coming into the room and he had the Gaul to say it was cool. We had the window open! He then admitted he couldn’t really feel temperature changes. Finally he conceded to let us leave our stuff in the room until we returned to transfer to a new room.
Mind you, we never asked for a refund or cancelled our 3 rd night. In retrospect, we should have just left. less
Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for taking the time to review our hotel during your recent stay.
We were disappointed that we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service which need improvement.
We appreciate your kind comments about our service and staff and will be sure share them with our team.
We appreciate your patronage and hope you will give us another opportunity to accommodate you at our hotel. I can assure you, that we will do everything to make your stay a comfortable and happy one.