We brought our children here for the family day long weekend. Pool was closed! This was a heartbreaker for our kids. When we questioned the staff, all they could tell us was that it's written on the w... more
We brought our children here for the family day long weekend. Pool was closed! This was a heartbreaker for our kids. When we questioned the staff, all they could tell us was that it's written on the website. After looking, there is a fine print that mentions it'll be open again "mid Feb", well it's the 18th... still not open. Because the pool was closed, we had our kids entertaining them selves in our rooms. Well any noise they made above ambient resulted in front desk staff upstairs complaining. We wern't even that loud! I'm a BW rewards member as I stay with BW for business all the time. My Rewards status was not even recognized, nor was I offered an upgrade at check in, even though some were available. The lounge was closed during posted "open hours". less
Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for taking the time to share your experience. We would like to use this opportunity to sincerely apologize for the experience you had. In regards to your comments, I am sorry that your team felt our staff was unfair regarding the noise. We do have to address any and all noise concerns brought to us by other guests. One of the main concerns brought by our staff was the children running up and down the hall, unfortunately that is not only a noise concern it is also a safety concern. As for the pool we apologize for the delay in finishing with the renovations and we tried to compensate by providing families with complimentary pool passes for any local community pool.