Best western plus country meadows
20/04/2017 peterhN9988WH, Chilliwack, Canada
Don't plan on an early check-in at this hotel. When they say check-in at 1600hrs they mean it. Several guests had to wait for rooms to be cleaned before being accommodated. Check-in staff tried to acc... more
Don't plan on an early check-in at this hotel. When they say check-in at 1600hrs they mean it. Several guests had to wait for rooms to be cleaned before being accommodated. Check-in staff tried to accelerate the admission process but the morning staff was unapologetic and would not give a reason why this was the case just saying they did not have to accept check-ins until 1600hrs less
Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Our set check-in time is 4 pm. If we are able to accommodate an early check in, we will try our best to make that happen. Unfortunately, in situations where we are sold out, it is very difficult to accommodate early arrival that had not been previously requested. Even when previously requested, it can never be guaranteed as check out time is 11 am, and we need time to be sure the linens are clean, as well as once the room is clean, a supervisor has to do a final check to be sure the room is up to Best Western Cleanliness Standards. This week we were very busy and that meant we were unable to provide early check in's for many people unless they had made that request much prior to check in and we were able to note that for our housekeepers to prioritise.