Assigned a room another customer was in
14/08/2017 iamanonymous2u, Terrell, Texas
Sadly, we arrived late, checked in, went up to room and keys wouldn't work. Went back down to front desk to get keys fixed. Went back up, opened door to find another customer already assigned to roo... more
Sadly, we arrived late, checked in, went up to room and keys wouldn't work. Went back down to front desk to get keys fixed. Went back up, opened door to find another customer already assigned to room. Went back to front desk and the 2 employees there didn't seem to know how to handle the situation. They didn't know what customer was in the room, had to call the room to ask who was in their. Used very poor phone etiquette. We were given another room. The next morning, the receipt under the door was for the customer we had opened the door on. That of course means that he received our receipt. Another trip to front desk to get the correct receipt. At least the 2 employees we encountered then seemed somewhat more concerned about what happened. To add insult to injury, the other customer paid $30 less for the room. Such an embarrassing and disappointing stay. Employees need to be more professional and should offer something to customer in a situation like this. Will not return and will return to favoring Holiday Inn Express. less