Best Western Plus CottonTree Inn

The Cottontree Inn was a good choice for a one night stay. It’s conveniently located just off I-15. The room was clean and ready upon arrival. Breakfast was a surprise. Their breakfast room was open and they were serving omelettes, sausage and tater tots... first BW hotel that we’ve visited during COVID-19 that’s doing more than Grab N Go. less

I loved the perfectly supportive-ly Firm, king size mattress, just right! Yes, this Best Western is right off a Freeway off-ramp, but at night, the auto noise just didnt seem noisy to affect me. And sleeping is important to me. Our king bed room was very large. Great long bath, instant hot water. Good breakfast with waffles. Beautiful decor, very modern. Beautiful pool. Great value for the money especially for a spoiled Californian. less

The front desk people were very nice and so helpful. After we checked in, the lady at the desk told us how to get to their beautiful falls. I gave this facility 5 stars because they really tried. I’ve travelled a lot over the past two months and have found that some hotels have really skimped on the amenities, such as having a real breakfast and even keeping their pool open. This facility had sausage, eggs, and breakfast potatoes that were handed over on a plate by a pleasant young lady who was working in the breakfast room. They had fruits and muffins. You could help yourself to coffee and the waffle maker. They had a very large hot tub which had a good temperature. The pool looked a bit worn around the edges (maybe painting is in the near future?), but it was large and a had a comfortable temperature. The room itself had a couch, which a lot of rooms don’t have. The carpeting was attractive. I loved having a sink that was separate from the bathroom. As far as location goes, this place has most everything you could possibly need within a short walking or driving distance. It has gas stations, restaurants, a beautiful place to walk along the Snake River (a must do)!, and Walmart (which we needed). I’d definitely stay there again when in a Idaho Falls. less

I had a little mix up when booking the hotel but the manager was able to fix and get me checked in a little early. It was hot and I had been riding all day so I was very appreciative. Very nice hotel with comfortable bed. Hotel was quiet and provided a great nights sleep. less

I would agree with other reviews on the above average noise level coming form slamming doors and hall way chatter. Room did have a light pet odor but it was a pet room. Unfortunately the shower in room 133 would not turn on when we went to take our morning showers. My husband and I both tried multiple times-up, down, in, out, left, right- not a drop. We chose to throw in the towel and check out. Giving the current COVID situation and that we were traveling with dogs I was not going to hassle with switching rooms or having a maintenance person come in. I did stop at the front desk and got a “wish you would have called” and “all you had to do was pull it away from the wall”. I’m sorry but that shower was not coming on and a call to the desk was not going to fix it. It should not take a secret maneuver to operate a shower!!!  I had to ask for some sort of compensation as it was apparent they were not going to make any attempt at customer retention. I was offered $10 discount on the night. I kind of feel like the inconvenience of not having a shower is worth more on a $149.99 rate? I emailed the GM 10 days ago and have yet to hear back from him! I also never received a final bill so I have no clue if the $10 credit was applied. We had multiple hotel options to choose from that night but chose this location because we normally stop at a BW Cottontree Inn in Salt Lake. Albeit they have working showers...  less