Parking issue/rude customer service
I understand being sold out and having full parking. But they allowed 6 trucks with trailers to park instead of making them park across the street. One truck took up 7 spots. I was told I need to par... more
I understand being sold out and having full parking. But they allowed 6 trucks with trailers to park instead of making them park across the street. One truck took up 7 spots. I was told I need to park across the street and cross a busy road with my infant daughter and bulldog by myself at night. I called to ask if I could park behind a motorcycle under the covered . I was told I’d be towed even though I’m not blocking because it’s meant for emergency vehicles (note the curb is not painted). I told the front desk I can’t park there or anywhere else they are full. She made a rude unprofessional comment I should have been here earlier if parking would be a “big deal”. (I checked in at 3 pm and went to dinner with family) They won’t tow someone taking 7 spots but would tow me for parking against an unpainted curb just to get my baby and dog in our rooms. If I knew I’d be treated like this I would have never booked here but promise I will never book her in the further. less
James Spatig, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.