I'll Sleep in my car next time.
OK, this is a BW and not a Four Seasons, so all anyone wants is a clean, comfortable place to sleep - failed on both counts. The room was clean, that's the best than can be said. Exterior/interior o... more
OK, this is a BW and not a Four Seasons, so all anyone wants is a clean, comfortable place to sleep - failed on both counts. The room was clean, that's the best than can be said. Exterior/interior old, outdated, dirty. We parked in handicapped area where the curb/sidewalk concrete was crumbling and someone tried to make poor repairs - loose rocks/concrete in parking space and on sidewalk, which we had to clear away to walks safely to the door. Interior carpeting in the hallway filthy and looked as if it hadn't been vacuumed in a week. Furnishings horribly outdated and depressing. Total lack of concern for COVID protocols especially in breakfast room where the attendant wore no mask, was constantly coughing into her hands, then immediately touching utensils, food, cups, etc. Add to that poor selection of breakfast choices, even by BW standards. We'll never stay here again. less
James Spatig, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thanks you for taking the time to comment about our hotel. We are in the process of getting the sidewalks resurfaced, but due to labor shortages in that market, it will be later in the year. Thanks for the comments about the room being clean and I will address the mask issue with my breakfast clerk as they have been asked to wear a mask when serving breakfast.