Best Western Plus CottonTree Inn

We have stayed here before on our trips south. On this trip I made the mistake of booking on Booking.com. Never again. I had put wrong date and cancelled within five minutes. I was told it was non refundable. I called the hotel and their agent helped me fix it by changing date to our return trip. When we checked out the agent helped make reservations for our next stop. I have always found their staff to be friendly and very helpful less

The hotel is just next to the interstate 15 which make road trip easy. They have large indoor pool and gym which open 24 hours with room key access. The room is nice and new with lots of plugs. The breakfast has a lot of cold and hot item. And the best is the breakfast serve free and service long time until 10 AM. Staff are all friendly. less

We have been travelling travel through Idaho Falls for the past 5 yrs about 6 times per year. And we travel with pets. We book online and check in is easy. The pet friendly rooms have laminate rather than carpet and it makes such a difference. The rooms smell clean - no leftover doggie smells and no carpet cleaning residue... just a pleasant, fresh linen smell. And I don’t have to stress should my messy eating dogs slurp their water or drop a kibble or two. Every hotel offering pet friendly rooms should follow their lead. And the beds are just so comfortable. When we have managed to crawl out of bed in time to catch the breakfast, it doesn’t disappoint. There is enough selection to suit just about everyone. The hotel is quiet, there’s always plenty of parking near your assigned room, great restaurants within walking distance and the scenic pathway leading to the Falls is only steps away. I really trust the Best Western brand based on my 20+ stays in just this location. Highly recommend this hotel when travelling through Idaho Falls. less

I would give this hotel five stars except that I reserve that for the ultra-expensive hotels that offer unbelievable luxury and services such as a Ritz Carlton or Four Seasons. But for a mid-price hotel such as a Hampton Inn, Fairfield Inn, Holiday Express or Best Western, I give this hotel a 10 on a scale of 1 to 10. I am a BW Diamond Member that stays in BW hotels maybe 40 nights a year, and this is definitely one of their finer properties! It has ALL the facilities and amenities you expect. And is super-clean, quiet, safe, comfortable. Front-desk staff all VERY nice and VERY helpful. I'LL BE BACK!!!!! less

I had booked this hotel on Hotels.com two hours before my elderly parents "one just recently undergoing open heart surgery" arrived not knowing exactly how long they could drive each day. Upon arrival they were told that they did not have a reservation. Even after giving the hotel the reservation number and receipt showing that the room had been paid for in full the clerk said he could not check them in unless they repaid for the room. Also on line the pet fee was $15 the clerk said their fee was $28. After I contacted customer service and they faxed over the reservation my parents were allowed to check in. I'm not sure of the who's mix up it was but this was not acceptable. less