Best Western Plus CottonTree Inn

Driving 12 hours we booked at BW because we are Platinum members. Waited 15 minutes at front desk, no one around. Exhausted, we hauled all of our stuff to our room which appeared to be clean. Changed into night clothes, turned up lights and noticed dog food, hair, and a petrified turd in the corner. $200 room and received a $20 discount. Disgusting....I would recommend the Hilton or Marriott. less

Love this place. It is clean and well kept. It offers a free breakfast. The hotel is quiet and we were next to a street. The staff are friendly and willing to help you if you need it. The pool and hot tub were open, but mostly empty. less

OK, this is a BW and not a Four Seasons, so all anyone wants is a clean, comfortable place to sleep - failed on both counts. The room was clean, that's the best than can be said. Exterior/interior old, outdated, dirty. We parked in handicapped area where the curb/sidewalk concrete was crumbling and someone tried to make poor repairs - loose rocks/concrete in parking space and on sidewalk, which we had to clear away to walks safely to the door. Interior carpeting in the hallway filthy and looked as if it hadn't been vacuumed in a week. Furnishings horribly outdated and depressing. Total lack of concern for COVID protocols especially in breakfast room where the attendant wore no mask, was constantly coughing into her hands, then immediately touching utensils, food, cups, etc. Add to that poor selection of breakfast choices, even by BW standards. We'll never stay here again. less

I wasn't surprised to overhear that only 24 of their nearly 100 rooms were occupied the night we stayed there. Nice indoor pool and hot tub, but the bottom of the pool was either filthy or in desperate need of repair/painting. We stayed out of it even though it was not being used by other guest. Room was clean, but the hallway leading to it was filthy, worn out with stained carpet and banged up walls/doors. The view out of our room was of the untended bushes growing to cover the entire window. Breakfast was OK, and the two ladies working it were nice, but I'd rather they would leave me alone until I was awake. Not too sure how old some of the ingredients were in their fridge. We won't stay there again, and may stop staying at any Best Westerns after this experience with their over pricing. less

I love to stay at this hotel. The rooms are clean and spacious and the swimming pool and hot tub are really nice. It's near the Snake River and we're able to walk along the river. It's also located near many restaurants and stores. We'll be staying here again. less