Best Western Plus CottonTree Inn

Family and I stayed here after booking on Priceline at a discounted rate. The location is nice as you can walk down next to the river into downtown. The room was clean and the pool was acceptable. Breakfast was good and offered many options. The issue that we had with this place is that we often look and book places because of the hot tub option. After being in the car all day, to have a drink and then sit in the hot tub is always very welcoming. The issue is, this hot tub was clearly way way too hot and not useable. We reported to the desk and the staff member almost gave a scripted response like she has said it many times before. "Our staff members have checked the water and it is within safe temp ranges..." Being in many hot tubs in our travels and owning one my own for a while, I knew for a fact the water was way too hot and unsafe for really anyone. I went and measured the water myself to see it register at around 111 degrees!!! I tried reacing out to Best Western myself for some type of compensation (booking the place for the use of a tub that was unable to be used) and there was no effort to correct the situation. If booking because you are looking for a hot tub to end your day, do not stay here. less

Interesting that 2 separate Best Westerns within a short distance of each other in a relatively small town. This one was a little north of the other in a more industrial area. However, it was very close to 2 very nice places to eat, Jaker's and Bees Knees. Easy walking distance. Stayed 3 night and rate was great. less

We came in after traveling 12 hours with our cats. Check-in was easy and the room was clean and comfortable.Everything was perfect except the upstairs guests who stomped around until midnight and began again at 6 A.M. I don't blame Best Western for that. No amount of insulation could have helped. But I would like to remind everyone that people do like to sleep at hotels, so it would be good to step a little softly when you are above the ground floor. The breakfast room was clean and bright and breakfast was good. Other than the upstairs stomping, it was a pleasant stay. less

I understand being sold out and having full parking. But they allowed 6 trucks with trailers to park instead of making them park across the street. One truck took up 7 spots. I was told I need to park across the street and cross a busy road with my infant daughter and bulldog by myself at night. I called to ask if I could park behind a motorcycle under the covered . I was told I’d be towed even though I’m not blocking because it’s meant for emergency vehicles (note the curb is not painted). I told the front desk I can’t park there or anywhere else they are full. She made a rude unprofessional comment I should have been here earlier if parking would be a “big deal”. (I checked in at 3 pm and went to dinner with family) They won’t tow someone taking 7 spots but would tow me for parking against an unpainted curb just to get my baby and dog in our rooms. If I knew I’d be treated like this I would have never booked here but promise I will never book her in the further. less

Ageing hotel. But well maintained. They missed cleaning our room, but I'm sure that they were short staffed as everywhere else we had been. The breakfast area was very clean and well organized. Food was just average. less