Best Western Plus CottonTree Inn

First, the front desk staff members are very friendly and helpful. no complaints there. We had a pet friendly room, first floor, so my comments may or may not be representative of the other rooms. We only stayed one night as we were traveling through town. The mattress in our room was worn out and bounced like a trampoline. The bed pillows also needed to be replaced. We found a large wad of black dog hair on the floor when we arrived. I notified the front desk about the dog hair and they said they would let Housekeeping know. It did make me wonder if the floor had been cleaned. Bath towels were nice and toiletries good. The hallways and building exterior need some updating and freshening up. We didn’t stay for breakfast, so I can’t comment on that. Our dog-friendly room cost $157 with a AAA discount, which we felt was overpriced. If back in this area, we would try out another hotel. less

The staff was super cool right from the time we checked all the way till we checked out. Much appreciated. Hotel was one block from the walking path next to the river. It did sprinkle some while we were walking but the view next to the river was quite nice. Room was really quiet, as was the hotel. Breakfast was really good but extremely busy as a tour bus was eating and getting ready to leave. I would stay here in a heartbeat if I am every back in Idaho Falls. less

Very nice place well furnished and accessible the accessible room met the expectations of a person who just had knee surgery and is extremely hard to bend right now the bed was high enough to get in and out of easily less

The room super clean and Spacious， love to come back again. I have whole family 4 adults and 1 kids, kids live for free, this is super nice and clean room ,all interior design are modern sense, they offer 24 hours swim service and gym, and there are warmer swim pool and regular temp pool ,will recommend to my friends this hotel for sure. less

Very nice place. We stayed in a few other cheaper places on this trip and got what we paid for!! This place was super clean, super comfortable and the staff was great. We joined their rewards program b/c if this is what Best Western's are all like I don't want to stay in less or more expensive places. less