Overpriced and Just Average
21/06/2019 AmeliaFan, Tucson, Arizona
First, the front desk staff members are very friendly and helpful. no complaints there. We had a pet friendly room, first floor, so my comments may or may not be representative of the other rooms. We ... more
First, the front desk staff members are very friendly and helpful. no complaints there. We had a pet friendly room, first floor, so my comments may or may not be representative of the other rooms. We only stayed one night as we were traveling through town. The mattress in our room was worn out and bounced like a trampoline. The bed pillows also needed to be replaced. We found a large wad of black dog hair on the floor when we arrived. I notified the front desk about the dog hair and they said they would let Housekeeping know. It did make me wonder if the floor had been cleaned. Bath towels were nice and toiletries good. The hallways and building exterior need some updating and freshening up. We didn’t stay for breakfast, so I can’t comment on that. Our dog-friendly room cost $157 with a AAA discount, which we felt was overpriced. If back in this area, we would try out another hotel. less
maygensato, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Plus CottonTree Inn with us! Every process put in place is aimed at providing you with an unforgettable experience and from your feedback, I am disappointed to learn that we fell short of your expectations. Our sincerest apologies for the frustrations you experienced during your recent stay.
Director of Sales