Best Western Plus CottonTree Inn

We were put in the same room as the earlier reviewer. Noise from hallways and room above until 2 am. Breakfast is right outside our door and you could hear a lot. My wife asked the person at the desk around 1 am if there was anything could be done about the noise. She said "Well, they're in the hallway." Just didn't feel good about the stay at all and was ready to leave 1st thing. less

This hotel looked really good on the website, but we were a bit disappointed. It is modern and comfortable but for the price, we expected more. The room was quite small and the hotel could not provide a rollaway bed. I would have liked to see more of an effort to be environmentally sustainable with reusable products instead of the small, disposable plastic toiletry kits and the coffee maker which uses pods. And all the disposable plates and cutlery at breakfast! The breakfast was quite good, certainly enough food to keep us going. The best thing about the hotel was the big indoor pool and spa which we loved. less

We have stayed on two separate occasions, will not stay again. The location is good, but Not very clean in common areas and the room linens Were very suspicious( not sure they were changed or laundered well) less

Service was great, room was clean and comfy, breakfast was awesome! We didn't use the pool this time but we have in the past and the kids loved it. The breakfast staff was super accommodating to my kids dietary needs of gluten/dairy free options. With plenty of fresh options for my husbands low carb diet. less

We had recently stayed in a Best Western Plus in Ballard, Utah and planned on having the same great experience in Idaho Falls. We checked in during the middle of the week and we were given a room on a main floor. I requested a double queen and we were given a handicapped room with a king bed. It was the most mis-matched room I’ve ever been in. We went to bed and at 6:00 am, we woke up to the management door slamming every 5 minutes next to our room. They serve breakfast starting at 6:30 so there were also people talking right outside our room as they were getting breakfast. We were also next to the laundry so there was a loud hum from the dryers. The next night we got to the hotel late. The hotel rents to companies with big vehicles that park sideways across many parking stalls so they can plug into outlets to keep their vehicles warm. There was not anywhere to park close to the building and we had to take the very last spot in the back of the lot. I’m not sure what makes this a BW ‘plus’, but we will definitely go down the road a pay a bit more for a better stay. less