Best Western Plus Congress Hotel

Hey Armin- we are so sorry we did not get to say bye to you before we left. Our tickets were booked quickly. We pray for and wish the best for you with your school and everything else. Yes, thank you so much for everything Armin You make the best hot chocolate. I hope the rest of your school goes well. Keep ace-ing those tests! Proud of you man. less

The location, the interior deco and the comfortable mattress are the main advantages. The breakfast buffet is acceptable when considering what is usually on offer in Yerevan hotels. The room is very quiet during the day and evening because the double glazing is well done. Alas, at night until the morning the ventilation/heating system on the roof operates so the bathroom ceiling which is directly beneath and open to it exerts noise which defeats the purpose of having the double glazed windows. After the first night I asked the reception to shift me to the 5th floor (only the two top floors are operational during the winter) in hope the disturbance is reduced and because I needed to extend my stay in Yerevan by a week beyond my booking dates. They said rooms are available but they will shift me only if I commit to extra nights beyond those I had alreasy paid for during my initial booking. I found this a mild form of blackmail that is completely unnecessary. As the hotel had low occupancy anyway because of the pandemic to shift me on the second day would not cost them anything but experience taught me that a stubborn and self defeating approach is the norm rather than the exception in this neck of the woods which is why I chose to leave. less

One of the employees Armin from restaurant was very kind. Hotel management should be happy to have him as an employee in this hotel. He is a multilingual person. He speaks Armenian English and Farsi. He is so helpful and kind person. He is been a great help and I want to be appreciated staying hotel as a guest. less

I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were so professional. Waiters namely Kristine, Karen and especially one of the girls which i forgot her name (please remind me her name), they were all friendly and very open to learn new things. They are all ready to help. The waitress (whose name I don’t remember) who took our order during lunch, we asked her about famous places of Armenia and how to get there, she delivered perfectly. About the food, lil salty for our taste but overall, was good. Portions are huge and prices are affordable. We loved their pumpkin cake (order it with a scoop of ice cream, will be amazing ☺️) which was recommended by their evening manager, thanks again. Rooms are perfect, spacious and clean. Hotel staff are friendly and knowledgeable. They booked us a trip that we really enjoyed. I just had one note, nobody helped me opening the entrance door cause i was carrying my baby, especially it was snowing. But, overall the experience was great. less

Rate is affordable and value for your money. Love the food & staffs were very accommodating. However it was still winter so we were not able to try their swimming pool. Looking forward to stay again next time during spring! less