Far from our expectations
The location of the hotel is great and staff are kind but I disliked some points, first of all when we arrived at the entrance there was no one to took our luggages and also when we got our room, we t... more
The location of the hotel is great and staff are kind but I disliked some points, first of all when we arrived at the entrance there was no one to took our luggages and also when we got our room, we took our luggage to our rooms by ourselves. Another one is a sound of water from piping system that makes it so noisy that we couldn’t sleep. less
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Thank you for choosing our hotel and for taking the time to share your experience at Best Western Plus Congress Hotel.
We are thrilled you appreciated not only our friendly team, but also our terrific location steps from the central attractions in the city.
We are truly sorry for failing to deliver the exceptional stay you deserve. Everything we do is aimed at giving each Guest an enriching experience, so we are disappointed to know we let you down with several aspects of your stay. Please accept our sincere apologies for the inconveniences you experienced. All mentioned comments are taken into consideration and will be fixed shortly.
We do hope to have another opportunity to welcome you back to restore your confidence.
Guest Relations & Quality Manager
Best Western Plus Congress Hotel