Best Western Plus Congress Hotel

1 Italy Street, Yerevan, 0010
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Best Western Plus Congress Hotel

The Best Western Plus Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of c
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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
1 Italy Street, Yerevan, 0010

Reviews of Best Western Plus Congress Hotel

Traveller Overview:
4.0 Rating: 697 reviews
Excellent 42%
Very Good 40%
Average 10%
Poor 4%
Terrible 2%
Rating

Zachannie78, wrote review 09/02/2021

Thanks from Armin

Hey Armin- we are so sorry we did not get to say bye to you before we left. Our tickets were booked quickly. We pray for and wish the best for you with your school and everything else. Yes, thank you ... more

Owner Response
BWP Congress Hotel Yerevan, Other at Best Western Plus Congress Hotel, responded to this review
Dear Zachannie78, Thank you for staying with us and for taking the time to share your feedback. All guest feedback is extremely important to us and we appreciate you sharing your experience with us. We are delighted to know that you enjoyed our service and thank you for mentioning Armin our colleague who is always providing an individual approach to meet all your expectations. We sincerely hope to welcome you at Best Western Plus Congress Hotel during your next trip to Yerevan. Best Regards, Narek Avanesyan Quality and Guest Relations Manager
Rating

GeorgeSavva43, wrote review 29/12/2020

Fantastic location

The location, the interior deco and the comfortable mattress are the main advantages. The breakfast buffet is acceptable when considering what is usually on offer in Yerevan hotels. The room is very ... more

Owner Response
BWP Congress Hotel Yerevan, Other at Best Western Plus Congress Hotel, responded to this review
Dear George, Thank you for staying with us and for taking the time to share your honest feedback. We are pleased to hear that you enjoyed some aspects of your visit, along with the hotel's facilities such as location, interior, matrasses. As for your comment regarding the room move please accept our most sincere apologies for the inconvenience. This is not our usual type of service, and we are always conducting trainings for our reception team and all the other employees to make the service better. We value all our guests and would not like to leave a negative impression. I really hope to have a chance to discuss the issue with you and to give my apologies personally. Sincerely, Narek Avanesyan Quality and Guest Relations Manager Best Western Plus Congress Hotel
Rating

197rezas, wrote review 11/10/2020

Armin one of the best employees

One of the employees Armin from restaurant was very kind. Hotel management should be happy to have him as an employee in this hotel. He is a multilingual person. He speaks Armenian English and Farsi. ... more

Owner Response
Marketing Manager, Marketing at Best Western Plus Congress Hotel, responded to this review
Dear 197 rezas, Thank you for taking the time to review your recent stay with us. We are absolutely delighted to receive your appreciation towards our staff. Your kind feedback will be passed to Armin. Your feedback is most appreciated and please rest assured that we have taken your comments very much on board. We hope to get the opportunity to welcome you back again. Sincerely, Knarik Poghosyan Guest Relations Manager Best Western Plus Congress Hotel
Rating

marieddie2308, wrote review 08/03/2020

Professional and Friendly Service 👍🏼

I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were... more

Owner Response
Marketing Manager, Marketing at Best Western Plus Congress Hotel, responded to this review
Dear marieddie2308, Thank you very much for taking the time to write such a lovely review regarding your recent stay with us. It gives us immense pleasure to know that we could provide you with exemplary level of customer service in all aspects. We are absolutely delighted to receive your appreciation towards our staff. Also we would like to thank you for your kind words towards our restaurant and we will be sure to share your review and pass on your thanks to all the team here. As for your comment regarding the note, that nobody helped you to open the door, please be kindly informed that though we do not have bellboy service, our staff is always trying to be as helpful as possible. Please accept our sincerely apologizes for that inconvenience that you felt. We hope to welcome you back in the very near future. Respectfully, Christine Papazyan Guest Relations Coordinator Best Western Plus Congress Hotel
Rating

Reilohn, wrote review 12/02/2020

Love this place.

Rate is affordable and value for your money. Love the food & staffs were very accommodating. However it was still winter so we were not able to try their swimming pool. Looking forward to stay again n... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Reilohn, We would like to thank you for choosing Best Western Plus Congress Hotel, we are glad you have had such an amazing and memorable stay. The team here always strive to deliver the best experience for our Guests and it is the smallest things that make the biggest difference. The Guest experience is very important to us and we will make sure to keep up the good job and improvements. Thank you for choosing us once again, we hope to welcome you back at Best Western Plus Congress Hotel, your Home away from Home. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel