Best Western Plus Congress Hotel

1 Italy Street, Yerevan, 0010
based on 693 reviews Trip Advisor Logo
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Best Western Plus Congress Hotel

The Best Western Plus Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of c show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
1 Italy Street, Yerevan, 0010

Reviews of Best Western Plus Congress Hotel

Traveller Overview:
4.0 Rating: 693 reviews
Excellent 42%
Very Good 40%
Average 10%
Poor 4%
Terrible 2%
Rating

marieddie2308, wrote review 08/03/2020

Professional and Friendly Service 👍🏼

I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were... more

Owner Response
Marketing Manager, Marketing at Best Western Plus Congress Hotel, responded to this review
Dear marieddie2308, Thank you very much for taking the time to write such a lovely review regarding your recent stay with us. It gives us immense pleasure to know that we could provide you with exemplary level of customer service in all aspects. We are absolutely delighted to receive your appreciation towards our staff. Also we would like to thank you for your kind words towards our restaurant and we will be sure to share your review and pass on your thanks to all the team here. As for your comment regarding the note, that nobody helped you to open the door, please be kindly informed that though we do not have bellboy service, our staff is always trying to be as helpful as possible. Please accept our sincerely apologizes for that inconvenience that you felt. We hope to welcome you back in the very near future. Respectfully, Christine Papazyan Guest Relations Coordinator Best Western Plus Congress Hotel
Rating

Reilohn, wrote review 12/02/2020

Love this place.

Rate is affordable and value for your money. Love the food & staffs were very accommodating. However it was still winter so we were not able to try their swimming pool. Looking forward to stay again n... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Reilohn, We would like to thank you for choosing Best Western Plus Congress Hotel, we are glad you have had such an amazing and memorable stay. The team here always strive to deliver the best experience for our Guests and it is the smallest things that make the biggest difference. The Guest experience is very important to us and we will make sure to keep up the good job and improvements. Thank you for choosing us once again, we hope to welcome you back at Best Western Plus Congress Hotel, your Home away from Home. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

Bimby24, wrote review 05/02/2020

Best Location

The Hotel is located in a very convenient location, near to Republic Square and park. Its in the area where you can walk around and enjoy some views. With wonderful staff and good facilities. I enjo... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Journey, Thank you for your amazing feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us. We are glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided.We are also happy to know that you liked our breakfast, and, please, be kindly informed that all the dishes of it are carefully selected in order to provide our Guests with the freshest and most healthy start of the day. Your review will motivate our staff to try harder to provide the best service for our customers. We look forward to welcoming you back soon. Sincerely, Christine Papazyan Guest Relations Coordinator Best Western Plus Congress Hotel
Rating

O9159QCjennifers, wrote review 19/01/2020

Highly Recommended

So far the best hotel, accessible location at city center, very accommodating staff, delish breakfast, superb resto and bar. The tour arrangement is affordable and informative.They have spacious rooms... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear O9159QCjennifers, Thank you for taking the time to leave such a positive review. It is an honor to us to hear that everything about your stay met your expectations. Customer service is at the very heart of everything we do at Best Western Plus Congress Hotel, and we always strive to provide our Guests with a superior experience through our product and services. We look forward to welcoming you again in the not too distant future. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

saidam1973, wrote review 04/12/2019

Mr Said Al wahaibi From Oman

Hotel was so sweetie ❤️ really l loved. I will come again and again. I recommend to stay at this hotel. But it far from downtown maybe three metres... So room good area and food so waw good . BF too m... more

Owner Response
CongressMarketing, Guest Relations Coordinator at Best Western Plus Congress Hotel, responded to this review
Dear Said Al Wahaibi, Thank you so much for your fantastic review about your recent experience at Best Western Plus Congress Hotel. It was an enormous pleasure to have you staying with us and we are delighted to read of what an enjoyable stay you had. Indeed, the fact that you would like to return again is the highest compliment we could wish for. It was our pleasure to have taken care of you and we would be happy to welcome you back soon to create another memorable stay at us. Sincerely, Kristine Papazyan, Guest Relations Coordinator Best Western Plus Congress Hotel