Professional and Friendly Service 👍🏼
I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were... more
I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were so professional. Waiters namely Kristine, Karen and especially one of the girls which i forgot her name (please remind me her name), they were all friendly and very open to learn new things. They are all ready to help.
The waitress (whose name I don’t remember) who took our order during lunch, we asked her about famous places of Armenia and how to get there, she delivered perfectly.
About the food, lil salty for our taste but overall, was good. Portions are huge and prices are affordable. We loved their pumpkin cake (order it with a scoop of ice cream, will be amazing ☺️) which was recommended by their evening manager, thanks again.
Rooms are perfect, spacious and clean. Hotel staff are friendly and knowledgeable. They booked us a trip that we really enjoyed. I just had one note, nobody helped me opening the entrance door cause i was carrying my baby, especially it was snowing. But, overall the experience was great. less
Marketing Manager, Marketing at Best Western Plus Congress Hotel, responded to this review
Thank you very much for taking the time to write such a lovely review regarding your recent stay with us. It gives us immense pleasure to know that we could provide you with exemplary level of customer service in all aspects. We are absolutely delighted to receive your appreciation towards our staff. Also we would like to thank you for your kind words towards our restaurant and we will be sure to share your review and pass on your thanks to all the team here.
As for your comment regarding the note, that nobody helped you to open the door, please be kindly informed that though we do not have bellboy service, our staff is always trying to be as helpful as possible. Please accept our sincerely apologizes for that inconvenience that you felt.
We hope to welcome you back in the very near future.
Guest Relations Coordinator
Best Western Plus Congress Hotel