Best Western Plus Congress Hotel

1 Italy Street, Yerevan, 0010
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Best Western Plus Congress Hotel

The Best Western Plus Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of c
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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Plus Congress Hotel

Traveller Overview:
4.0 Rating: 686 reviews
Excellent 42%
Very Good 40%
Average 10%
Poor 4%
Terrible 2%
Rating

saidam1973, wrote review 04/12/2019

Mr Said Al wahaibi From Oman

Hotel was so sweetie ❤️ really l loved. I will come again and again. I recommend to stay at this hotel. But it far from downtown maybe three metres... So room good area and food so waw good . BF too m... more

Rating

27marite, wrote review 28/11/2019

Good 4*Hotel

Stay there for 2 nights on November. Very kind and helpful staff. We get check in 2 hours before normal check-in time. Breakfast is more than a good for the same category hotels in Erevan. Rooms litt... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Guest, Thank you for reviewing your stay at Best Western Plus Congress Hotel. It's an honor to us to know we succeeded in meeting your expectations. Your compliments about our prompt service are appreciated, and we will be sure to share them with our team. Regards the rooms, please, be kindly informed they will be renewed in the nearest future. Thank you again for staying with us, and we look forward to welcoming you back on your next visit to Armenia. Cordially, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

Roxanaaa90, wrote review 04/11/2019

Far from our expectations

The location of the hotel is great and staff are kind but I disliked some points, first of all when we arrived at the entrance there was no one to took our luggages and also when we got our room, we t... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Roxana, Thank you for choosing our hotel and for taking the time to share your experience at Best Western Plus Congress Hotel. We are thrilled you appreciated not only our friendly team, but also our terrific location steps from the central attractions in the city. We are truly sorry for failing to deliver the exceptional stay you deserve. Everything we do is aimed at giving each Guest an enriching experience, so we are disappointed to know we let you down with several aspects of your stay. Please accept our sincere apologies for the inconveniences you experienced. All mentioned comments are taken into consideration and will be fixed shortly. We do hope to have another opportunity to welcome you back to restore your confidence. Cordially, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

Robert K, wrote review 09/10/2019

Rooms need to be renewed

The location of the hotel is great. The stuff is great too, very kind and professional. During warm seasons I suggest to use the rooms that give to park and not to the pool of the hotel. Otherwise the... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Robert, Thank you so much for taking the time to review us. It is a real pleasure to read that you liked our hotel location, and found the service of our team kind and professional. Your appreciation words will be shared with the staff personally, which will serve as a great encouragement to each one. As for your comment regarding the rooms, please, be kindly informed that in the future we are planning to renew them in order to make the stay of all our Guests more comfortable and enjoyable. We apologize for the caused inconvenience connected with the AC, and would like to kindly inform you that the unexpected issue is fixed shortly. Once again, thank you for your valuable feedback. We will be happy to have another opportunity to welcome you back in the future. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

Ian H, wrote review 22/09/2019

Excellent Location

15 mins walk from Republic Square, good breakfasts, pool. Booking (online) very easy. Reception staff good. English widely spoken.Lots to see in Yerevan: modern cathedral, plus old churche... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Guest, We are delighted to receive such wonderful comments on your recent stay with us and thank you for taking your valuable time to share. Best Western Plus Congress Hotel is always striving to deliver efficient service standards and we are happy to know that we have achieved this during your stay with us. We look forward to welcoming you back to our hotel on your next visit. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel