They did not follow Covid-19 good practices
The hotel employees were very friendly and accommodating and the hotel was very clean and inviting. However, for the most part, the employees did not wear face coverings at all. One person at the fro... more
The hotel employees were very friendly and accommodating and the hotel was very clean and inviting. However, for the most part, the employees did not wear face coverings at all. One person at the front desk did. She was a younger employee. The cleaning staff had masks around their necks but they never were seen wearing them. The maintenance staff were not wearing masks. The signs posted at the hotel and on the website said all employees would be wearing masks, and that is why we chose that hotel. less
Becky Dudek, Other at Best Western Plus Concord Inn, responded to this review
Thank you Sue for your review. We appreciate you letting us know about your stay. I will look into why the staff was not wearing their mask when guest were around in the public areas or in a room with a guest in them. Front desk wears mask when going out of the office area into the public areas when guests are around and I will check to see why they were not. I appreciate you letting us know. My staff gets temps taken daily before they come in and my front desk has been tested. We appreciate your feedback.
Thank you