Not, not, NOT for the business traveler!
21/06/2018 Barbo123, Holland, Michigan
I was given a first floor room. The room itself was nice but the walls and floors obviously have no insulation because this is one of those hotels where you can hear every footstep in the room and ha... more
I was given a first floor room. The room itself was nice but the walls and floors obviously have no insulation because this is one of those hotels where you can hear every footstep in the room and hallway above. I got no sleep the night of my stay because three middle-and-grade-school aged kids were up all night (literally) talking, laughing, slamming doors and bouncing off the walls. I finally got the front desk person and the owner at 5:00 a.m. and the kids came to the door fully clothed and wide awake, Turns out the mom works the night shift and the kids are stashed in the room unsupervised. Totally unacceptable for the owner of the hotel to know about this but to allow the kids to be loud and unruly the entire night. So the Best Western Coldwater is this kind of hotel, more suited for truck drivers, construction workers, temporary laborers and down-on-their-luck single mothers. I stay in hotels 2-3 nights per week on business travel, but because of my experience here, I will avoid ever staying at another Best Western hotel. On a positive note, the front desk ladies were great and the breakfast was good, but if you are a business road warrior this is not a hotel for you. P.S. The entire parking lot needs to be professionally swept to remove the disgusting personal debris that litters it. less
BestWesternHotels, Corporate at Best Western Plus Coldwater Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort