Best Western Plus Coldwater Hotel

The creaking floors above us when people were walking kept us awake a lot of the night. The room was fairly clean, but the shower head in the bathroom was way too high and the sink drained very slowly. Pluses for the bathroom: there was an exhaust fan with a separate wall switch, it had a large vanity, and there was a grab bar on the wall just outside the tub. Very helpful. There was no printed TV channel listing in the room. Had to slowly scroll through it on TV and the selection was very small. However there were four HBO channels. The lighting in the room was terrible--quite dark. The big surprise--a good one-- was a complimentary mini bar set up in the breakfast area during late afternoon check-in time. (4:30 to 6:30, I think.) We were issued two tickets per person at check-in and there was also individually packaged snacks. less

My dog and I had a great experience here there are nice grassy areas to walk and play with my dog. The staff was very helpful with recommendations for dinner. I was pleased with my stay and worth the price. The pool and spa were also very relaxing and enjoyable. I will definitely be back!! less

We loved this hotel. It was so nice when we first started staying there. We come to Michigan for family Christmas every year. The last three years the hotel has gotten worse and worse. One of the beds was broken in the middle and made a lot of noise. The room smelled like mildewy urine. We had a suite room, the door to it squeaked every time it was opened or closed. They did fix that. When I mentioned the bed nothing was done to fix it no refund or room change was offered. There was food on the floor in front of the couch. The shower had hardly any pressure to it. The fridge was rusted around the freezer coils. The ice machine had mildew in the bottom of it. We will not stay at this hotel anymore. less

We came up to Coldwater area to enjoy time at Lake with family. We have previously stayed here before and it has really gone down hill through the years. Front desk staff was dressed in t shirts and jean shorts. When we arrived in our room all the water was brown. When we called to inquire why they informed us that they were repairing a water line down the road and they have no control over water. Water (warm bottles) were available for breakfast, however due to water issues I feel as though bottles should have been in room as well. Hallways and room smelled nice, but it was almost over kill and I feel like it was being done just to cover up a lot of the filth. Floors were dirty in room and hallways with noticeable crumbs and many stains. I am assuming due to Covid, they are limiting housekeeping from entering rooms, but we were never told anything. Our first night there we came back to our room after being gone all day and our trash was pulled and dirty towels were replaced with clean ones. However, the other 2 days nothing was cleaned in our room. Would have been nice if Front Desk communicated better the instructions/rules for cleaning while staying. Most likely will not stay here again. Several other hotels in area and will probably go somewhere else next year. less

This is the least maintained hotel that I have had occasion to visit. Linens were clean, but that is all! The ceiling tiles were leaking from plumbing above, fridge froze the food, microwave didn't work, the pool was so cloudy one couldn't see the bottom, lowest lighting available, dirt caked behind bathroom door and in corner by tub. Linens were clean. less