Best Western Plus Coldwater Hotel

Room smelled like cigarettes. Carpet in hallways were dirty. Walls were damaged. Shower handle fell off and tub didn’t drain. Sink didn’t drain. I pray to go that was hot glue on the sheets I could hear EVERY, and I mean EVERY, noise the room above was making. My dog is clean and well behaved and we had to sleep in the slums. If I had time to switch hotels I would have. Not worth $170 less

I booked the BW because of the reviews. I am not sure they prepared me for my stay. When I checked in, I was assigned to a 3rd floor room, which I prefer. Before I could leave the desk, the clerk remembered that the elevator was broken and reassigned me to the first floor in a handicapped accessible room. She said it didn’t have a couch, but had a chair. The room was odd. While it had wide doorways, it also had a heavy stool that cut down the walkway into the room down to about 26”—not enough room for a wheelchair to pass through, and the stool would be too cumbersome for a person with mobility issues to move. The bathroom was large, but the sink stopper was stuck in the drain, allowing water to trickle down. The floor was badly stained. And I found one washcloth that was not stained gray. The chair was worn, with stains where the head and hands would rest. I did not sit on it. About 9:15, the fire alarm went off. No one evacuated. A gentleman I spoke with at the breakfast area said it happens all the time. The evening clerk, at the desk when the alarm went off was swearing between phone calls from guests. The early morning clerk stated he was not even told it happened, as did the layer morning clerk. Breakfast—all refined carbs and a few pieces of fruit. The hot tub Had a green color. I will not be back. less

The staff was very friendly and made sure we were checked in right away. The room next door had a lot of nosey kids that you could hear in the hallway but the walls were so thick, we never heard them while in our room. less

I was accused of smoking in my hotel room which I absolutely was not my wife how ever did have several aroma candles lit I was asked to leave with out getting my 100$ cash deposit back or my 75$ for the 2nd night that was already paid for I pleaded with workers to come inspect my room and they refused I took video of all this taking place and documented the condition of the room on video as I departed it was not delt with professionally at all less

is one of the better places in coldwater to stay for the price all thou not the best price in town i can describe it in under 200 words i really dont like being made to add words to get thru the survey less