Good pool, clean room, friendly (but absent) front desk
13/01/2017 Hondo2, Grand Rapids, Michigan
Had a one night stay with my son for a local sports tournament. The check in was quick and friendly and they had no problem switching the room over from my husband’s name to my name and credit card.... more
Had a one night stay with my son for a local sports tournament. The check in was quick and friendly and they had no problem switching the room over from my husband’s name to my name and credit card. The room was clean except for behind the bathroom door -- housekeeping must miss as it had a lot of dust and webs behind it. The rest of the room and bathroom were very clean. The beds and linens were comfortable and the room heater worked fine – the TV was a nice flat screen – remote worked fine. The lobby is small but there is a TV by the buffet tables that you can sit at in the evening and they had no problem with us eating dinner there. There is also a nice comfortable area by the fireplace. The Sunday morning buffet was pretty limited with cereal, cold ham/egg/cheese sandwiches which needed to be heated, cold biscuits (gravy was warm), good waffles, and juice and coffee. I think they pair it down for the weekends. The pool and hot tub were decent size and nice and there were towels available – my son had a great time in the pool. The front desk was very helpful but on Saturday evening when I went up to the desk there was nobody there – I waited quite a while before both employees came back inside – obvious they had been on a smoke break. Before I realized they were outside, I stood at the front desk and called the front desk from cell phone after waiting about 10 minutes in the hopes that they would hear the phone ringing. Kind of odd to not have anyone up at the front desk at 8 PM. Overall it was a pleasant stay. less
Casey W, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review
Thank you for taking the time to write a review for our hotel! We appreciate your feed back and I do apologize the front desk staff was not at the desk and you had to wait for their return. I'm very please to know you had a pleasant stay overall and I hope you will continue to stay with us in the future!