A Surprisingly Perfect Place to Stay in Plymouth
17/11/2016 jdahlen5958, Fairfield, Connecticut
Our experience at the Plymouth Best Western could not have been more perfect. From the darling updated room and bath to all the amenities like a coffee/tea bar, easy to operate TV, to the Free interne... more
Our experience at the Plymouth Best Western could not have been more perfect. From the darling updated room and bath to all the amenities like a coffee/tea bar, easy to operate TV, to the Free internet and ultra comfortable mattress, Best Western anticipated everything you want to have in a hotel room far from home. I also have to say how wonderful Wonzel at the desk was to us. I left a few items in my closet and he said, "No problem. We will ship them out to you and just charge the shipping on your card." Perfect. He was funny, welcoming and kind - three attributes you hope to find in people working at your hotel, but don't always. At checkout he was so efficient and friendly at the same time. When I called later to report I had forgotten a cape in the closet, he called me at home to say he had found three other items and was sending them all to me. I was so grateful and relieved. That man is a treasure. less
Kevin M, Assistant General Manager at BEST WESTERN Plus Cold Spring, responded to this review
Thank you for taking the time to write such a nice review of your stay at Best Western Plus Cold Spring. Happy to hear that Wonzel was able to retrieve the items left behind and make sure they were returned to you. While our rooms were updated over the past two years, hopefully you will return in 2017 to see new artwork on the walls and many rooms with new chairs - we are always working to improve.
Kevin T. Martin
Assistant General Manager