Kevin and Mark and the rest of the staff at this location are by far the best team in the business. Kevin really cared about us and our comfort and safety. I sponsor a High School History Club and our... more
Kevin and Mark and the rest of the staff at this location are by far the best team in the business. Kevin really cared about us and our comfort and safety. I sponsor a High School History Club and our field trip to Plymouth, Boston, Salem, Lexington, and Concord was in severe jeopardy of being cancelled. Our original place of lodging contacted us a week before our trip and told us they were gong out of business. We had no rooms for 44 students, 4 teachers, and our bus driver. We called the Best Western and spoke with Kevin. He was able to fill our needs within 20 minutes. The trip was saved! On arrival Kevin and Mark welcomed us with handshakes and smiles. Kevin indicated that he knew it was a long trip and knew the kids would be hungry and tired. He had cookies and snacks as well drinks waiting for my students. Assuming that was the end of the check-in process I turned to leave the office. I was wrong. Kevin and Mark came with me. They personally showed my students to their rooms with flashlights, blocked off a section of the parking lot with cones for our bus, and drove our driver and his bags to his room in the hotel cart. Breakfast was filling and plentiful. If you go away hungry then it is your fault. The food is good, hot, and well prepared. The help staff treated our kids as though they were long lost grandchildren. If you are heading to Plymouth this is the place to stay. All of your needs will be met and then some. less
Kevin M, Assistant General Manager at Best Western Plus Cold Spring, responded to this review
Thank you very much for staying with us. The students who traveled on this trip were all well behaved and a great representation of your school, we enjoyed hosting your group.
We appreciate your kind words and 5-Star review and hope you will consider us should your school have another trip coming to Plymouth! You and your students are welcome back any time.
Kevin T. Martin
Assistant General Manager