Some things need attention
06/10/2019 crmanager2016, Burlington, Canada
BW's are generally a good choice as was this location. Directly off the I80 it is easy to get to. One attraction is that it offers pet friendly rooms which is what we needed. Unfortunately, the roo... more
BW's are generally a good choice as was this location. Directly off the I80 it is easy to get to. One attraction is that it offers pet friendly rooms which is what we needed. Unfortunately, the room we had been assigned "had not been cleaned recently" to quote our front desk reception clerk. This was evident with the strong odor of animal urine. They were very accommodating and came straight away the spray with air freshener. It definitely needed a thorough cleaning. Something else we found disconcerting was the coffee maker in the bathroom. Not ideal. Although the tub & surround looked quite new the shower head was rusty & calcium encrusted. Not sure why this wouldn't have been replaced. The hot breakfast included had a good variety of the usual fare. Even a pancake making machine. This location has a fitness room which is well equipped. Also a small indoor pool & hot tub. The hot tub clearly needed to be emptied and replenished with fresh water judging by the layer of foam & scrum covering the surface. These deficiencies were brought to the managers attention to be addressed. We were offered an adjustment to the charges which was fair, however, we declined. We just would like to see some improvement should we visit again. less
BestWesternGM16830, General Manager at Best Western Plus Clearfield, responded to this review
Once again I sincerely apologize that you did not enjoy your stay. I sent an email earlier from the BW survey to apologize as well. As I stated when speaking with you this morning, our rooms ARE cleaned and stripped daily. We scrubbed the room today after you voiced your concerns with me at check out. I personally smelled a chemical type smell not urine. But we’re all different and different opinions are always helpful.
The hot tub was also emptied and refilled after a guest had tossed a travel size bottle of hand lotion into it over the busy weekend.
The coffee maker placement is due to a safety plug available near the pot.
If I can be of any further assistance please feel free to call me directly and speak with me again.
Thank you have a wonder day