Hotel Changed Reservation Hours before Our Arrival
We made a reservation early Tuesday morning with the Best Western Hotel for a king size bed, pull out couch, and a pet friendly room. We were taking a family vacation to Michigan from Connecticut with... more
We made a reservation early Tuesday morning with the Best Western Hotel for a king size bed, pull out couch, and a pet friendly room. We were taking a family vacation to Michigan from Connecticut with a 15 month old baby, a 15 year old teenager, and an 8 year old dog. We were trying to take a break at the half way point because traveling with a baby and a teenager has its own side effects. Just as we were heading out the door we received a phone call that our confirmed reservation was not available, and their establishment could only give us a non-pet friendly room with a long size bed, a desk, and a chair. I mean I guess our son could sleep in a desk chair. He's a teenager and has probably slept in weirder places, but what about our dog??? The lobby. The hotel said we could cancel our reservations and call other nearby hotels. Sure as we're driving we'll get right on that. I'm sure their will be plenty of pet friendly hotels available in the next 6 hours. Stunned we contacted their corporate office only to receive empty words of apology and a bonus $25 voucher. How generous of them, that surely made everything better!!! As a family oriented business we were baffled as to how easily they could screw us over. As a result of their blatant error, we now have to have our 15 month old in the car a lot longer than necessary, and we have to drive into the early hours of the morning. In all seriousness, after taking with their corporate office they could care less about what they have put our family through, but I want future guests to be aware of Best Western's Reservation practices. I hope if you make a reservation they honor it and you do not have to go through what we have gone through. less
BestWesternGM16830, General Manager at Best Western Plus Clearfield, responded to this review
On behalf of our entire staff I’d like to apologize for not exceeding your expectations.
Unfortunately we only have a few pet friendly rooms on our property because of other guests who may have allergies. There are two other hotels in our area that accept pets ,my staff would have been happy to assist you. I’m sorry we were unable to accommodate your family pet and that corporate office was not more understanding when you contacted them.
I hope the remainder of your trip is safe & stress free. Have a nice weekend