Not up to Best Western Plus Standards
27/07/2019 gnizoons1, San Antonio, Texas
One of the most miserable nights of my life. The pillows were huge causing my neck to be at an odd angle. The sheets were very rough. Don’t know if they were very worn or just poor quality.....maybe... more
One of the most miserable nights of my life. The pillows were huge causing my neck to be at an odd angle. The sheets were very rough. Don’t know if they were very worn or just poor quality.....maybe both.
The desk chair was very worn and shabby looking. We were unable to get the tv to turn off and finally had to unplug it.
The building overall could have been a lot cleaner. Dirt and dust near the baseboards was obvious and the dining area did not have that spic and span look that some hotels manage to keep. They need to work on their housekeeping.
Oh, and when we arrived there and went to our room, someone else’s shoes were outside the door in the hallway. We had to go back to the desk and ask for another room.
There are nicer places to stay in Center.
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CD_MGR, General Manager at Best Western Plus Classic Inn & Suites, responded to this review
Dear gnizoons1,
I want to offer my apology that our hotel did not meet your expectations. We take great pride in offering a clean hotel to our guest. I will speak with staff about your areas of concern and we will definitely work on our Housekeeping.We hope that if you are ever in the area you will consider giving us another opportunity. If you would like to speak to me about this matter, please don't hesitate to contact me. - Casey