Average at Best
15/05/2017 N3511KFgregg, Lethbridge, Canada
I would probably not stay in this hotel again. I chose it because it was close to a venue, but I would rather drive an extra few minutes and stay anywhere else. Rooms were small, beds were not very co... more
I would probably not stay in this hotel again. I chose it because it was close to a venue, but I would rather drive an extra few minutes and stay anywhere else. Rooms were small, beds were not very comfortable, parking was a little tight, the room that I had was extremely loud. I didn't sleep very well at all, and a good is really important when you travel for business. less
Douglas C, Manager at Best Western Plus City Centre Inn, responded to this review
I checked the room that you rented and apologize. The bed that you slept on is a high end bed, as required by Best Western Plus standards. However, it does have a noticeable squeak and it is uncomfortable. I have since replaced it based on your recommendation. Also, the room that you had was near the elevator, which to some guests can be highly convenient, but even though we have concrete construction, the sound of people getting on and off the elevator in a building with other people in it can disrupt the sleep. Please point out that you wish to be placed in a quieter area next time and our staff will be happy to accommodate you.
We always have enough parking to accommodate every vehicle, but I can see how if most stalls are taken up by larger vehicles, it can be difficult to get the doors fully opened. We are planning a realignment of our lot to add some angle parking, which should alleviate some of that pressure.
If you would like more free space in your room, I suggest next time staying in one of our king bed rooms or a room with two beds.
I hope that you will give us another chance to give you a comfortable stay. I am mailing a gift certificate for this hotel to the address that we have on file for you.