Noisy room makes the sleep impossible
25/07/2019 M O, Fort McMurray, Canada
Pros and Cons 1 night for 3 people
Pros:
- Amazing cleanness of the room: linens, floor, bathroom; everything impeccable.
- Suite with two medium size separated rooms and bathroom between, convenient... more
Pros and Cons 1 night for 3 people
Pros:
- Amazing cleanness of the room: linens, floor, bathroom; everything impeccable.
- Suite with two medium size separated rooms and bathroom between, convenient for family with a grown-up son.
- Pool available, restaurant and Tim Horton attached.
Cons:
- I requested a quiet room and I have gotten unit 201 as a “very quiet room”. On the roof of the room is located a big air handling unit. The unit starts with loud bang and when it runs makes noise like using a power tool inside the room, because the vibration and reverberation. The unit starts every 17 – 20 minutes and run for another 20 minutes. By night the noise was so disturbing making the sleep impossible for all three of us. After one terrible night, complaining about that the front desk clerk said that might be a unit malfunction because usually that unit is very quiet, that nobody with brain can believe.
- The bathroom sink partial plugged, filling with water very quickly.
- Small bathroom with toilet inside and no working fan. The sink is outside of bathroom in kind of open hallway.
- Hotel restaurant offer limited choices of breakfast (two eggs with bacon or sausages, or omelet with the same filling or pancakes) for $9. Average time spent was 50 minutes to order and get the omelets, due to the loose of focusing of the waiter, interested more in my country of origin than the order. Even he repeated for example “water no ice” the water he brought was half of glass ice.
less
Douglas C, Front Office Manager at Best Western Plus City Centre Inn, responded to this review
I appreciate your feedback. I am sorry that you did not enjoy your stay.
The noise from the rooftop AC unit was definitely excessive. We will be contacting our HVAC contractor about this right away. This was the first complaint we had received regarding the noise in the room. Unfortunately, we don't get to spend much time in the rooms and this had not been brought to our attention before. It needs to be looked at, but it does not typically run that loud. The staff member you spoke with would not have been aware of the situation.
I have spoken with the staff that were working the morning of the 21st in the restaurant. Neither of the two people working that day can remember the interaction, but I did mention that sometimes personal conversations with guests can be invasive. They do not remember an interaction where it took 50 minutes to get a breakfast order out. Our restaurant typically runs quite efficiently often getting a full breakfast for a family out in about 10 minutes.