Best Western Plus City Centre Inn

11310-109th Street, Edmonton, Alberta, T5G 2T7, Canada
based on 644 reviews Trip Advisor Logo
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Best Western Plus City Centre Inn

We are centrally located in Edmonton, just 400 metres from rapid transit. Guests park here for free while other downtown hotels charge you for parking! By train, times are: 8 minutes to the brand new Rogers Place Arena, home of the Edmonton Oilers. 1 show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
11310-109th Street, Edmonton, Alberta, T5G 2T7, Canada

Reviews of Best Western Plus City Centre Inn

Traveller Overview:
4.0 Rating: 644 reviews
Excellent 43%
Very Good 36%
Average 14%
Poor 2%
Terrible 3%
Rating

janwells7364, wrote review 05/09/2020

Sisters

You can’t be the service and accommodation at this hotel. From our phone call to make reservations, Jesse went to the extra effort to be kind and compassionate to our needs and remained the same durin... more

Owner Response
Douglas Catt, General Manager at Best Western Plus City Centre Inn, responded to this review
I appreciate the wonderful review. Jesse has such a big heart and I am glad his compassion made such a positive impact on your stay. It is hard to be in a hotel for a month especially when you are dealing with a difficult situation. You and your family were so kind to all of the staff. You will have a place in our hearts and I hope to see you again under better circumstances.
Rating

portersamuel, wrote review 05/09/2020

Nice hotel

There is nothing bad I can say for this hotel, I guess the only thing I would complain about is, the main door. Reason when it rains the back doors do not have any type of cover from the rain, they lo... more

Owner Response
Douglas Catt, General Manager at Best Western Plus City Centre Inn, responded to this review
I appreciate the great rating and the constructive criticism!
Rating

denisewalker26, wrote review 07/08/2020

not clean

my stay before this recent one was horrid! This time, not clean either. A little less than half roll of toilet paper on the roll. The last person who was in the room I assume, long black hair on the b... more

Owner Response
Douglas Catt, General Manager at Best Western Plus City Centre Inn, responded to this review
I am very sorry that you had a bad stay. As you can see from the rest of our reviews that this isn't the norm for our hotel. We take cleanliness very seriously, especially during this pandemic. Your poor experience was noted and we will be taking steps to make sure these types of situations, even though they are very rare, do not happen again.
Rating

Gloria S, wrote review 03/08/2020

Edmonton City Centre Best Western

When taking friends or family for medical trips this is a fantastic place to stay. The companion room allows for privacy but also the albility to be with the patient. Having a Tim Hortons on site is a... more

Owner Response
Douglas Catt, General Manager at Best Western Plus City Centre Inn, responded to this review
Thank you for the review! The Tim's in our lobby is a huge bonus for our guests...and the staff!
Rating

Wendy R, wrote review 08/07/2020

Would recommend this Best Western Plus to anyone

This Best Western Plus is a very nice place to stay. Very comfortable. Staff are very nice & friendly. They are helpful & go out of there way to make it comfortable for you. My husband was going for ... more

Owner Response
Douglas Catt, General Manager at Best Western Plus City Centre Inn, responded to this review
I appreciate the great review! I am glad we were able to make your husband's surgery a little easier.