Spent 3 nights during a business trip, and it was overall a good experience. Nothing but great things to say about cleanliness, as well as customer service. Room had all the expected amenities, and ... more
Spent 3 nights during a business trip, and it was overall a good experience. Nothing but great things to say about cleanliness, as well as customer service. Room had all the expected amenities, and a double bed room even came with two TVs, which I thought was a nice touch. Hotel is located near city center and right across from a mall, so placement is excellent for accessing different parts of the city.
Several things future customers might want to keep in mind:
-Hotel is laid out in a big 2-story loop around the parking lot. There are plenty of entrances to allow access to vehicles, however if you wanted access to the lobby (as well as pool, lounge/restaurant, and attached Tim Hortons), which was at one end of the loop, you would either have a long walk all the way around or walk across the parking lot (neither options great while wearing swimsuit). We were lucky enough to be near the lobby so it didn't bother me, but can't help but feel bad for the other 70% of guests.
-Access to the parking lot is a little tricky, only two entrances, one of them right off an intersection and the other off a 1-way street. Not a big deal but some people might want to keep it mind.
-No breakfast provided. Breakfast deals offered in the lounge for guests (minors welcome before lunch). This is somewhat understandable since the lobby is little more than a front desk and access point to other amenities, but I still mind myself disappointed when there is no simple meal offered.
-Hotel itself is a little dated. Nothing major, but this is far from brand new. Some renovations were underway during our stay, so some of this might already be addressed by now. Cannot ask for a better experience in this regard. While admittedly we were gone most of the day, we never saw any workers, noticed that the area was any dirtier, or heard any extra noise. In fact, the only reason we noticed there was any work done was that the new carpet was advancing down the hallway every day.
-Beds were a little hard for my liking, but I realize this is a personal preference.
Overall this was a great stay, and none of this issues took away from the enjoyment of my stay. While I might choose another location for personal preferences next time, I would have no issues staying here again. less
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review
Thank you for your response. You've made a lot of great points which will be helpful for future guests!
There will be more renovations in our future and it is great to hear that they haven't been disturbing our guests.
I understand you need to check around and see if another property suits your particular needs a little better, but we are making changes and I hope to see you again.