Great Hotel / excellent staff
28/01/2018 ChadDevereaux, Hamilton, Canada
I came here because I had had such an excellent stay the year before. It was no fluke. The front desk made you feel welcomed from the moment that you came in the hotel. The rooms were large and clea... more
I came here because I had had such an excellent stay the year before. It was no fluke. The front desk made you feel welcomed from the moment that you came in the hotel. The rooms were large and clean. The only drawback is that the area is fairly closed down at night so you can’t really walk around and see things in this part of the city. less
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear ChadDevereaux, on behalf of my colleagues and myself, a heartfelt thank you for sharing your great experience at our comfortable hotel in downtown Quebec City. At first, one of our main priority is to offer a caring, helpful and welcoming service to our visitors, and I am proud to read that you noted our efforts on that regards, like many previous Tripadvisor contributors did before you, such as chickydoo3 on January 17. Then, to my great despair, I must kindly disagree with your claim that the area surrounding the hotel is fairly closed down at night, as there are many great restaurants, pubs, bars, show venues and other entertainment businesses opened until late at night, even early in the morning. Even better, the Old City, the main touristic area in Quebec is only a few minutes away from our doors and also accessible by bus with several routes having stops just a block away. Well, enough disagreement! Once again dear ChadDevereaux, we thank you for this praiseful review of your stay at our comfortable hotel in Downtown Quebec City, looking forward to welcome you back on your future trips to our lovely town. Best regards!