My best Best Western Plus Hotel Experience
26/10/2019 D3363SVgeorgea, Toronto, Canada
My best Best Western Plus Hotel experience of all the Best Western and Best Western Plus hotels i have stayed in over years. The suit I stayed was impeccably perfect with the décor, arrangement and o... more
My best Best Western Plus Hotel experience of all the Best Western and Best Western Plus hotels i have stayed in over years. The suit I stayed was impeccably perfect with the décor, arrangement and overall experience in the room was excellent. I cannot even begin to tell you about the breakfast experience....the food was excellent, the staff were very professional and the food choices was amazing. The staff at the check in desk was supper friendly and helpful. You really have to stay at this hotel to experience it less
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, on behalf of all our staff here at Best Western PLUS City Center Quebec, thank you so very much for this great review of your stay at our hotel with breakfast included in downtown Quebec City. True, although it doesn’t come with every booking, it is possible to have the morning meal added to your room rate during the reservation process, but only when you book directly with us over the phone, on our website or via the Best Western central of reservation. Rooms booked through third party websites such as Booking.com or Expedia do not allow for breakfast to be included at our property. By doing so, you will be sure to start each day of your Quebec trip with a complete meal from our varied American buffet, served every morning from 7:00. An “a la carte” menu is also available to all with traditional dish like the Québécois breakfast, along with more creative ones like our now famous Scandinave breakfast made of one or two poached eggs, placed on an English muffin and garnished with smoked salmon and an unctuous Hollandaise sauce. This of course comes with the same caring, courteous and personalised service that made our reputation what it is today. In order to address every requirements of the modern travelers, knowledgeable and helpful staff are present at all time to make sure all aspects of our customers’ experience meet their expectations. So if ever there is anything you feel could use some improvements, if anything goes wrong for any reason, please do not hesitate to seek the assistance of our front office personnel whom, with the help of their colleagues of other departments, will do everything in their power to find the best solution possible and apply it at your earliest convenience. To conclude, I would just like to precise that we do not have Suites (rooms with a separate living area), but we do have some adjoining rooms that are quite convenient for big families. Special request made during the reservation process are the best way to obtain such accommodation, although we can never guarantee we will be able to assign them as it will depend on their availability on the day of arrival. Well then, I think the only thing left to say is, once again, thank you for sharing your best Best Western PLUS hotel experience at our hotel with breakfast included in downtown Quebec City with the entire Tripadvisor community, hoping you will return soon. Best regards!