Good location, wonderful staff, comfortable room
17/05/2017 Oronian, Orono, Maine
We had a wonderful three-night stay. First, the staff is exceptionally friendly, professional, and helpful. We had a minor problem in our room and maintenance was there to fix it immediately. The beds... more
We had a wonderful three-night stay. First, the staff is exceptionally friendly, professional, and helpful. We had a minor problem in our room and maintenance was there to fix it immediately. The beds were very comfortable, the room a reasonable size, and I liked that housekeeping was optional - we could choose to have a full cleaning, or just new towels/garbage removal, or no cleaning at all. The location of the hotel is good, close to restaurants and shops, and not too far from Old Quebec. Valet parking was very convenient and includes in/out privileges--a big deal in this city! It's not a terribly long walk to Old Quebec, but be aware that the shortest route is uphill nearly all the way. I wished we could have stayed longer! less
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Oronian, it is with great pride that I am reading this magnificent review of your stay at our hotel in downtown Quebec City, and I would like to thank you for publishing it to the benefit of every other Tripadvisor users. We strive to offer all our customers a clean, comfortable accommodation coupled with the best guest service of the industry and I am thrilled to see that our efforts in achieving this goal made for a great experience, one that you would have wish to be longer. First, I am glad that you did mentioned the personalized daily cleaning of your room, as this is a feature that is not well-known to many visitors. By simply filling the door-hanger intended for this purpose, you can tell us what you would like to be serviced for a particular day, not only towels and garbage removal but vacuum, bed changing, special request to have more of an item brought up, or any special demand you may have regarding the cleaning/refurbishing of your room. You may also indicate a specific time at which you would like the service to be made. Second, as you also accurately mentioned, our location in the heart of a blossoming part of town, Quartier Nouvo Saint-Roch, offers the better of the two worlds: a short walk to all the most renowned landmark of historical Quebec City and a vibrant and young, less touristic part of town that offers plenty of activities to discover. Want to avoid the uphill walk to Old Town? Then head just one block south on Saint-Joseph Street and start exploring that lovely copper stone street filled with trendy restaurants, funny-concept bar and boutiques, then keep going towards the Old Port and Quartier Petit-Champlain where you will be able to reach the upper-part using the payable elevators, the Funicular. To conclude, do not hesitate to seek help from our bilingual front desk staff for any query, demand or concerns you may have during your stay. Not only they will do everything in order to fix any problem you may report to them, like the one you experienced upon your arrival, but they are very knowledgeable of every activities and sites you would like to visit during your stay, which will definitely make your daily planning that more efficient. Well then, the only thing left is to warmly thank you for sharing your thoughts on your trip to our hotel in downtown Quebec City, wishing that your next stay with us will be as long as you wish. Best regards!