Best Western Plus City Centre/Centre-Ville

330 De La Couronne, Quebec, Quebec, G1K 6E6, Canada
based on 1810 reviews Trip Advisor Logo
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Best Western Plus City Centre/Centre-Ville

Our downtown location, unbeatable rates and quality amenities make staying at our Quebec City hotel an easy choice.

Enjoy free Internet and a relaxing dip in our indoor pool. We understand that even if youre here for business, you deserve a show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:30:00 | 12:00:00

Reviews of Best Western Plus City Centre/Centre-Ville

Traveller Overview:
4.0 Rating: 1810 reviews
Excellent 34%
Very Good 44%
Average 14%
Poor 4%
Terrible 2%
Rating

Javier E, wrote review 07/03/2020

Long vacations in Eastern Canada in comfortable hotels.

Since we arrived at the hotel, check-in was quite fast; I am part of the Best Westerns Rewards program and immediately we had a room upgrade on the executive floor and a welcome gift. The room was spa... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Javier E, a sincere thank you from all our team here at Best Western PLUS City Center Quebec for filing such a praising review of your stay at our hotel with free WIFI internet access in downtown Quebec City. Indeed, our rooms do come fully equipped with all the necessary equipment a modern traveller would need, like a Keurig K-Cup coffee maker and its free assortment of regular coffee, decaf or green tea, shower/tub in all our rooms but those of the executive section, which are only equipped with our huge walking shower with raindrop sprays and many more practical features. Of course, a free WIFI connection is available throughout our property to all our visitors, allowing efficient use of any device connecting to internet. A heated indoor pool along with a gym are also put at our guests’ disposal so they can whether have a relaxing dip or keep up with your training routine. As for our beds, they are all made of natural memory foam mattresses that we wrap in a silky deluxe triple sheet linen for optimum comfort and cleanliness. But then, because Quebec City is such a wonderful place to explore, you shouldn’t have much time to take advantage of all the amenities we offer on-site. With all the museums, historical sites, festivals and other popular attractions and activities there is to do and see, you will actually need to extend your presence with us if you want to fully enjoy what our U.N.E.S.C.O.’s world Heritage Site has to offer. And the best way to learn more about your preferred sites and the best way to reach them is to ask our knowledgeable front office agents or valet attendants, whom will always be happy to answer your query. Speaking of our bilingual front office personnel, they are available at all times to make sure every single aspect of your stay is top notch, so one should never hesitate to seek their assistance if anything, and I mean ANYTHING goes wrong or is simply not up to their expectations. So then, once again thank you for posting this kind review of your experience at our hotel with free WIFI connection, hoping you will return soon. Best regards! Jean-Pierre Gagne Guest Experience Manager
Rating

L1547WRsarat, wrote review 24/02/2020

Weekend for hockey tourney

The hotel was clean, our room was on the first floor, upgraded, spacious, and it was conveniently located (5 minutes from videotron centre). the staff was accommodating and helpful, i would stay ther... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, we are grateful you took the time to file this review of your stay at our hotel near the Quebec’s Videotron Center, the brand-new arena in Eastern Canada. Actually, we are still THE closest hotel to the Videotron Center, as it will take you about 5 minutes by car to reach the venue that hosts the Quebec Remparts, the city’s junior hockey league, as well as the International Pee-Wee tournament, the “little league world series” of hockey. This tournament regroups over 120 hockey teams from over 20 country spread over 5 categories that is presented every February since 1960, with over 200,000 people attending the event over the 11 day, with the finals, played on the final Sunday often gathers over 10,000 hockey enthusiasts. Imagine being an 11 or 12-year-old kid playing for a championship in an NHL-caliber arena in front of more people than several NHL teams! These are memories your kid won’t forget I can guarantee you that. Of course, the venue also welcomes the most famous of entertainers such as Metallica, Rihanna, Justin Bieber, Muse, Roger Waters and hundred more. You may visit our website to see what you will be able to attend while staying in Quebec City. On-site, our helpful front office agents are the ones to seek-out to get any information you might require, also to solve any issue you may have during your trip to Quebec City, whether it regards our property or not. They will be able to guide you efficiently to any destination in the larger region of Quebec, give you more details about the attractions you singled-out to explore or even giving you some recommendations on the ones you might not even be aware of. Speaking of recommendation, they will also be more than happy to find the most suitable restaurant that will best fit your appetite on a particular day, as Quebec City is known worldwide for it’s diverse and tasty cuisine. One should therefore never hesitate to seek their assistance, whatever the query or circumstance, at any time of the day or night. So then, once again thank you for sharing your experience at our hotel near the Quebec’s Videotron Center, hoping we will see you again soon, or next year for the Quebec’s International Pee-Wee Hockey Tournament. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
Rating

bebeme, wrote review 11/02/2020

Old 4 star hotel

Location is great but the hotel is not clean and verry expensive for parking and breakfast. Many hotel at the same price but way nicer such as Pur hotel Quebec. The staff is nice but would not recomma... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear customer, thank you for commenting on your experience at our recently-renovated hotel in downtown Quebec City. True that, we just finished the relooking of all our rooms, as every inch of carpet and tapestry were replaced with new material along with all those placed in the corridors leading. We also changed our lobby’s furniture and added some additional seating, with our heated indoor pool receiving a brand-new flooring. We are truly sorry these improvements did not enhance the quality of your experience at our property. As for our rates, they favorably compare to those of our competitor across the street that you mention in your review, whether it is for the room itself or the valet parking which is offered at both properties. Our valet service is offered at the rate of 27.00$ plus taxes per night, 2$ less than what our neighbor offers, and includes a free, unlimited in-and-out access to the vehicle. This prevents you from having to find a secured parking space in un unknown area, which can honestly be a bit tricky to maneuver around. Concerning our breakfast, although our American buffet is slightly more expensive than the one offered across the street, its definitely is of better quality as per the numerous comments we receive on this particular topic. Last but not least, what makes the Best Western PLUS City Center Quebec a premium destination is the quality of our customer service. Again, according to many Tripadvisor reviews that praised this aspect of our product, all our personnel are willing to go above and beyond the call of duty to make sure your experience exceeds your expectations. Bilingual staff are just a phone call away and they will be thrilled to answer any question you may have. They will also be quick to react and correct any unpleasant situation that may arise during your stay, even if it happens in a different business. So again, thank you for posting this review about our recently renovated hotel in downtown Quebec City, hoping you will be back so we can prove the real value of our product. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
Rating

collettematukaitis, wrote review 10/02/2020

A Gem in the Snow Storm

What a wonderful hotel. The staff were excellent. Everything from start to finish was perfect! We spent time at both the lounge and restaurant . Both we excellent and the staff made them that way. ... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear guest, it is a real pleasure to read such a positive review of your stay at our hotel with on-site restaurant in downtown Quebec City. Indeed, our establishment host both a full-service restaurant, Bistro le 330 and a café/wine bar, Café in. The first is located at the bottom of our Atrium and the second at the end of the corridor that leads to our main lobby. Bistro le 330 offers breakfast, which can be included in your room rate, every morning from 7:00am whether as an “a la carte” menu or a complete and delicious American Buffet. Dinner is also served every evening between 5:00Pm and 10:00Pm as a varied North American Bistro-style menu, with both menus available in room service during the restaurant’s business hours. As for Café In, you will be able to enjoy a great selection of smaller snacks such as gourmet sandwiches and salads, pastries, croissants, prepared dish which can be warmed-up in one of our microwaves and of course, our famous breakfast sandwich. You then switch to the other side of the establishment and enjoy our “by the glass” selection if wine, one of our exclusive cocktails or a beer on tap. Changing to another topic of your review, offering a superior customer service is the motto to which every Best Western Property must live by, and we are really proud that you did notice our efforts to fulfill this mission during your stay. Bilingual personnel are available 24 hours a day 7 days a week to answer any query and to react to any problematic situation that may arise during your passage with us, whether it regards our property or not. It is therefore very important to remind all Tripadvisor users that they should never hesitate to seek their assistance, at any time for any reason. Well then, with that said I believe the only thing left is to once again thank you for posting this praising review of your stay at our hotel with on-site restaurant in downtown Quebec City, hoping you will return soon! Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
Rating

Bluewestyguy, wrote review 08/01/2020

Excellent location, excellent service, excellent price

Stayed 3 nights on vacation in Quebec City. The room we had was not expensive, very nice sized and very comfortable. The staff were pleasant and helpful. We didn’t use the pool as we were quite bu... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear visitor, thank you so very much for posting this review of your stay at our comfortable hotel in downtown Quebec City. True that, in order to make sure all our clients’ needs are addressed, we furnish our rooms with high-quality items such as natural memory foam mattresses that we wrap in deluxe triple-sheets linen, Keurig K-Cup coffee makers, mini-refrigerators, functional work space with a chair-on-wheel, 42” HDTV with a diverse selection of bilingual channels along with several useful features and facilities. Those facilities include a heated indoor pool, exercise room and of course, a high-speed WIFI connection, all those are of course offered without any extra charges. Forgot something? We have a huge list of items that most travelers do require during their trip like toothbrush and toothpaste, shavers and shaving cream, eye-care products, adaptors, phone chargers and many others, most handed at no cost at all. You simply have to dial “0” from the phone in your room to reach our front office agents, whom will have the required items delivered to your room promptly. Switching to a different topic, our property did undergo a major transformation last year, with all our 177 rooms getting a total refacing with both carpets and tapestries being replaced by new materials, along with the corridors that leads to them. We also gave our heated indoor pool a brand-new flooring, put some new furniture in our main lobby and added some seating spaces so guests can comfortably wait while their travelling partners get their room. We are currently planning our next big improvements and we hope to have some exciting announcements to make shortly. Our guests can follow-us on Facebook and on our website to see what’s coming at the Best Western PLUS City Center Quebec. To conclude, well I would simply like to thank you one last time for this kind review of your stay at our comfortable hotel in downtown Quebec City, looking forward to welcome you back soon. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager