Good location but not good value and mediocre maintainence.
09/08/2017 Shelly K, Maple Ridge, Canada
We chose this hotel because of its location, being described as right outside the walls of Old Quebec City. It was actually a bit of a hike (up) to the city. The hotel is centrally located to the ci... more
We chose this hotel because of its location, being described as right outside the walls of Old Quebec City. It was actually a bit of a hike (up) to the city. The hotel is centrally located to the city in general with a lot of amenities close by. The staff was welcoming and friendly. The pool was much smaller than it looked in the pictures (only 10 bathers in the pool at a time). Also, it had a lot of chlorine in it (eyes were burning),Yet the walls and floor of the pool was slimy, suggesting a lack of maintenance. We have stayed in a variety of hotels and found the price point of this hotel high for what it was. Service and food in the restaurant was excellent. less
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Shelly K, thank you for commenting on your stay at our hotel in Quebec City Center. To begin, I am sorry you found our pool to be smaller than expected and even more troubled that you thought the floor was slimy and not well maintained. A daily, complete clean-up of the entire pool area is mandatory with some touch-up done when the place is empty, on top of having a chlorine regulator in operation at all time in order to preserve our guests’ safety and provide them with a clean and safe environment. Then, although we are not right next to the walled city, we are only 1.1Km away from the main gateway to the Old Quebec, Saint-John’s gate, so going there by foot should not take you more than 15 minutes, uphill as you accurately mentioned. Last but not least, our rates do vary according to the laws of supply and demand dictated by the current market, and promotions are available year long. Whether you book directly with us over the phone or via a third party, look for those special rates and save on your accommodation fees and have more to treat yourself and your love ones during your stay in Quebec. So again, thank you for your comment on our stay at our hotel in Quebec City Center, looking forward to welcome you back on your next Quebec City journey. Best regards!