Best Western Plus City Centre/Centre-Ville

Stayed 3 nights on vacation in Quebec City. The room we had was not expensive, very nice sized and very comfortable. The staff were pleasant and helpful. We didn’t use the pool as we were quite busy with the restaurants and many gorgeous places to visit and wander through. It looked quite pleasant. The whole building has been nicely remodelled. The facilities and restaurants are in excellent condition. Our room appeared to be newly decorated. About the only thing I could say to improve would be that the robe provided was far too small for me. I am tall and I would be willing to bet the staff would have tried to find one but I didn’t bother too much with it. All in all, we thoroughly enjoyed our stay and will return. less

My family and I stayed here for a long weekend around the Holiday. Although we hoped to stay in Old Quebec, the prices were very high because of all the festivities so we opted for this hotel. It worked out perfectly. Old Quebec and restaurants were still within walking distance and you are right next to the Plains of Abraham. The hotel offers a garage (pay each time you enter/exit) and valet but we were able to find metered street parking directly outside the hotel on all 3 nights. The lobby was beautiful and the room was clean, although the beds are small (they were doubles and with 2 teens this gets a little crowded). We were so busy we never took advantage of the pool but we did take a peek and it looked clean as well, although not that large it was was slightly busy at the time we stopped by. There was a Starbucks directly across the street which was convenient for a quick bite, coffee or if you have teens that are early risers and want to take a run over (like us). They are young teens but the area was also very safe and even had a school bus stop at the corner. Quebec was stunning for the Holiday and we will likely return next year. If staying in Old Quebec isn’t a possibility we would definitely stay here again. less

We stayed at the Best Western Plus for one night while driving through the province. We had our large dog with us, and the hotel was extremely welcoming for our dog. They provided us with a pamphlet showing the green spaces around the hotel, as well as the nearest vets. They also provided a sign for our door to inform the cleaning staff there was a dog in the room, and to please not enter. If you've ever traveled with pets, you know it can be hard to find a pet-friendly hotel. This was a very easy experience, and the staff were very courteous. Clean rooms, and a good restaurant in the hotel. Would stay here again! less

The worst hotel experience ever! DO NOT RECOMMEND! I will never stay in any Best Western Plus EVER I stayed at this hotel from 12/22-12/26 in 331. The guest service at this hotel has no standard at all and was horrible. The room was DISGUSTING! The first night , I found there was a used shower cap in the dryer bag. In a holiday mood, I decided to let it go. But my friend was already telling me the room wasn't clean. The second night, I found there was a hair doesn't belong to me in my bed, given they don't change sheets in the second night, I figured that the bed wasn't clean since the first night. THAT WAS DISGUSTING! I called immediately to the front desk on the third morning and they say they are going to change the sheet for me. On the XMAS night, after I came back to the hotel, I really lost myself after seeing the bed sheet wasn't changed, the room wasn't cleaned, what the housekeeper did was just dry the bathroom floor, made the bed as is, and give us bathroom amenities. I called the front desk and with the agent's terrible English, I really had to yelled at him. The sent 2 girls up to fix everything. But this hotel had ruined our Xmas eve. They even stated that they don't have any managers or supervisors to talk to us and hear out feedback. After these complaints, they finally cleaned the room right on the last night. But then when it comes to service. The first night I called them asked for slippers, the agent said the hotel doesn't have one. The second and third night my friend called them asking for bottle water, the first time they said, the water in the washroom is drinkable, until she insist on the bottle water, they finally delivered it to us. The final night, I called to ask for the very same water, the agent said there is a vending machine, you can go buy one yourself. Really done with this horrible place, I just went outside to buy my own water. GOOD JOB BEST WESTERN PLUS ON RUINING OUR XMAS HOLIDAY! everyone who see this post, don't stay with them! less

Very standard North American hotel comfortable and fairly clean. Felt a bit stingy because almost everything was costing extra, like obtaining a microwave, overpriced parking, high-speed internet. Soundproofing better than average but not ideal (footsteps audible but very little noise from street). Some of the night-staff were not very well trained. Pool and gym only open during daytime hours. less