Best Western Plus City Centre/Centre-Ville

330 De La Couronne, Quebec, Quebec, G1K 6E6, Canada
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Best Western Plus City Centre/Centre-Ville

Our downtown location, unbeatable rates and quality amenities make staying at our Quebec City hotel an easy choice.

Enjoy free Internet and a relaxing dip in our indoor pool. We understand that even if youre here for business, you deserve a show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:30:00 | 11:00:00
330 De La Couronne, Quebec, Quebec, G1K 6E6, Canada

Reviews of Best Western Plus City Centre/Centre-Ville

Traveller Overview:
4.0 Rating: 1815 reviews
Excellent 34%
Very Good 44%
Average 14%
Poor 4%
Terrible 2%
Rating

PolarBear777, wrote review 31/08/2020

Good location

Well located hotel in Quebec City, walking distance from major upper and lower town tourist sites. Room was in decent shape, liked the desk and separate table with a couple of extra chairs. Some clean... more

Owner Response
Best Western , Commercialisation at Best Western Plus City Centre/Centre-Ville, responded to this review
Bonjour Mr. PolarBear777 , Thank you for your comments concerning your stay at the Best Western PLUS City Centre Quebec. Your contribution is very much appreciated, especially on location tip. I appreciate that you took the time to post them and I am grateful that you let us know of your satisfaction. Our hotel is located downtown Quebec City, precisely in Nouvo St-Roch district. The design of this commercial artery allows visitors to discover a pleasant and innovative real-life environment. Restaurant of all styles and prices in addition of a host of different boutiques are located on the popular St-Joseph Street, within five minutes walking form our hotel. Here at the hotel, our team is committed to providing an exceptional experience. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. Furthermore, each Best Western branded hotel is independently owned and operated. However, breakfast is not included in daily room rate but it possible to have it onsite at our coffee shop Café In that provide, muffins, fruits, French style pastries like croissant, chocolatine, banana bread, etc., available as early as 7 am and throughout the day. Again, thank you for a most complete review. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. Casandra-Kim Chouinard, Assistant sales & marketing manager.
Rating

oriel e, wrote review 24/08/2020

Good value

Stayed here during our relocation trip to Toronto to Newfoundland and had an overnight after 9hrs driving. The hotel was located downtown Quebec, on a very sketchy area but it was close to everything.... more

Owner Response
Best Western , Commercialisation at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Oriel e, Thank you for your comments concerning your recent stay at the Best Western PLUS City Centre Quebec City. I really appreciate that you enjoyed our beautiful city. Our entire front desk clerk team strives daily to share the best restaurant that they know and I’m glad you enjoyed a nice steak house as much as the walk to the Old Quebec part. Here at the hotel, our team is committed to providing an exceptional experience. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. Our hotel is pet friendly; we love to welcome your pets! In addition, our breakfast effectively offers a breakfast sandwich or croissant per person, a pastry, a fruit, a snack, orange juice and the coffee of your choice. I am proudly passing on your comments, knowing that they will serve as an inspiration to our staff to continue their efforts. Our great location and our devoted service staff. It was a true pleasure to have you stay with us and we hope you will think of us next time you will be visiting Quebec City! We look forward to it! Casandra-Kim Chouinard, Assistant sales & marketing manager
Rating

Javier E, wrote review 07/03/2020

Long vacations in Eastern Canada in comfortable hotels.

Since we arrived at the hotel, check-in was quite fast; I am part of the Best Westerns Rewards program and immediately we had a room upgrade on the executive floor and a welcome gift. The room was spa... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Javier E, a sincere thank you from all our team here at Best Western PLUS City Center Quebec for filing such a praising review of your stay at our hotel with free WIFI internet access in downtown Quebec City. Indeed, our rooms do come fully equipped with all the necessary equipment a modern traveller would need, like a Keurig K-Cup coffee maker and its free assortment of regular coffee, decaf or green tea, shower/tub in all our rooms but those of the executive section, which are only equipped with our huge walking shower with raindrop sprays and many more practical features. Of course, a free WIFI connection is available throughout our property to all our visitors, allowing efficient use of any device connecting to internet. A heated indoor pool along with a gym are also put at our guests’ disposal so they can whether have a relaxing dip or keep up with your training routine. As for our beds, they are all made of natural memory foam mattresses that we wrap in a silky deluxe triple sheet linen for optimum comfort and cleanliness. But then, because Quebec City is such a wonderful place to explore, you shouldn’t have much time to take advantage of all the amenities we offer on-site. With all the museums, historical sites, festivals and other popular attractions and activities there is to do and see, you will actually need to extend your presence with us if you want to fully enjoy what our U.N.E.S.C.O.’s world Heritage Site has to offer. And the best way to learn more about your preferred sites and the best way to reach them is to ask our knowledgeable front office agents or valet attendants, whom will always be happy to answer your query. Speaking of our bilingual front office personnel, they are available at all times to make sure every single aspect of your stay is top notch, so one should never hesitate to seek their assistance if anything, and I mean ANYTHING goes wrong or is simply not up to their expectations. So then, once again thank you for posting this kind review of your experience at our hotel with free WIFI connection, hoping you will return soon. Best regards! Jean-Pierre Gagne Guest Experience Manager
Rating

L1547WRsarat, wrote review 24/02/2020

Weekend for hockey tourney

The hotel was clean, our room was on the first floor, upgraded, spacious, and it was conveniently located (5 minutes from videotron centre). the staff was accommodating and helpful, i would stay ther... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Tripadvisor contributor, we are grateful you took the time to file this review of your stay at our hotel near the Quebec’s Videotron Center, the brand-new arena in Eastern Canada. Actually, we are still THE closest hotel to the Videotron Center, as it will take you about 5 minutes by car to reach the venue that hosts the Quebec Remparts, the city’s junior hockey league, as well as the International Pee-Wee tournament, the “little league world series” of hockey. This tournament regroups over 120 hockey teams from over 20 country spread over 5 categories that is presented every February since 1960, with over 200,000 people attending the event over the 11 day, with the finals, played on the final Sunday often gathers over 10,000 hockey enthusiasts. Imagine being an 11 or 12-year-old kid playing for a championship in an NHL-caliber arena in front of more people than several NHL teams! These are memories your kid won’t forget I can guarantee you that. Of course, the venue also welcomes the most famous of entertainers such as Metallica, Rihanna, Justin Bieber, Muse, Roger Waters and hundred more. You may visit our website to see what you will be able to attend while staying in Quebec City. On-site, our helpful front office agents are the ones to seek-out to get any information you might require, also to solve any issue you may have during your trip to Quebec City, whether it regards our property or not. They will be able to guide you efficiently to any destination in the larger region of Quebec, give you more details about the attractions you singled-out to explore or even giving you some recommendations on the ones you might not even be aware of. Speaking of recommendation, they will also be more than happy to find the most suitable restaurant that will best fit your appetite on a particular day, as Quebec City is known worldwide for it’s diverse and tasty cuisine. One should therefore never hesitate to seek their assistance, whatever the query or circumstance, at any time of the day or night. So then, once again thank you for sharing your experience at our hotel near the Quebec’s Videotron Center, hoping we will see you again soon, or next year for the Quebec’s International Pee-Wee Hockey Tournament. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager
Rating

bebeme, wrote review 11/02/2020

Old 4 star hotel

Location is great but the hotel is not clean and verry expensive for parking and breakfast. Many hotel at the same price but way nicer such as Pur hotel Quebec. The staff is nice but would not recomma... more

Owner Response
JeanPGagne, Responsable des relations clients at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear customer, thank you for commenting on your experience at our recently-renovated hotel in downtown Quebec City. True that, we just finished the relooking of all our rooms, as every inch of carpet and tapestry were replaced with new material along with all those placed in the corridors leading. We also changed our lobby’s furniture and added some additional seating, with our heated indoor pool receiving a brand-new flooring. We are truly sorry these improvements did not enhance the quality of your experience at our property. As for our rates, they favorably compare to those of our competitor across the street that you mention in your review, whether it is for the room itself or the valet parking which is offered at both properties. Our valet service is offered at the rate of 27.00$ plus taxes per night, 2$ less than what our neighbor offers, and includes a free, unlimited in-and-out access to the vehicle. This prevents you from having to find a secured parking space in un unknown area, which can honestly be a bit tricky to maneuver around. Concerning our breakfast, although our American buffet is slightly more expensive than the one offered across the street, its definitely is of better quality as per the numerous comments we receive on this particular topic. Last but not least, what makes the Best Western PLUS City Center Quebec a premium destination is the quality of our customer service. Again, according to many Tripadvisor reviews that praised this aspect of our product, all our personnel are willing to go above and beyond the call of duty to make sure your experience exceeds your expectations. Bilingual staff are just a phone call away and they will be thrilled to answer any question you may have. They will also be quick to react and correct any unpleasant situation that may arise during your stay, even if it happens in a different business. So again, thank you for posting this review about our recently renovated hotel in downtown Quebec City, hoping you will be back so we can prove the real value of our product. Best regards! Jean-Pierre Gagne Hospitality and Guest Experience Manager