28/12/2018 Paul G, Brisbane, Australia
A good location, easy walk to Old Quebec ~ 15 minutes. Close to the laundry facilities ~ 200 meters down the road. We are a family of five, so a good opportunity to clean the clothes before the next l... more
A good location, easy walk to Old Quebec ~ 15 minutes. Close to the laundry facilities ~ 200 meters down the road. We are a family of five, so a good opportunity to clean the clothes before the next leg of our trip.
Buffet breakfast was plentiful, they have an early bird special for breakfast for the early riser. Would stay here again if visiting Quebec.
We had two Queens and a sofa bed, sofa bed was a little uncomfortable. The bathroom was a very good size. less
JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review
Dear Paul G, thank you for contributing to the Tripadvisor community by filing this thorough and quite praiseful review of your stay at our hotel with breakfast included in downtown Quebec City. On that particular topic, although it is not included in all reservation, we do offer rate that will allow every room occupant to start their day with a complete meal from our restaurant, Bistro le 330. Starting at 7:00Am every day until 11:00Am on weekdays and 12:00Pm on Saturdays and Sundays, you can choose to profit either from our “a la carte” menu or our American buffet as both are available when breakfast is added to a reservation. It is important to note though that in order to have breakfast added to your room rate, the reservation must be made either with our front office personnel over the phone, with the Best Western central of reservation or over our website. Reservation made through 3rd party cannot include breakfast. Then, our property do proudly stands in the heart of Quartier Nouvo Saint-Roch, THE new trendy area in Quebec City that, on top of hosting many useful services such as laundries, grocery stores and pharmacies, is filled with great restaurants, pubs, bars, micro-breweries, show venues and many other entertainment-oriented business. All that, within just a short 15 minute walk up to Old Quebec City and the main touristic district, as you accurately mentioned. To conclude, we are sorry the comfort of the sofa bed was not up to our standards nor to your expectations. We just ended major remodelling of all our rooms by replacing every inch of carpet and tapestry, and the next phase will see us make some minor changes such as replacement of our A/C units and some of our sofa beds, following negative comments from contributors such as you. So again, thank you so much for sharing your thoughts on your stay at our hotel with breakfast included in downtown Quebec City! We are eager to see you back on your next trip. Best regards!