Best Western Plus Charlotte/Matthews Hotel

2501 Sardis Road N, Charlotte, North Carolina, 28227-7724, United States
based on 387 reviews Trip Advisor Logo
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Best Western Plus Charlotte/Matthews Hotel

At Best Western Charlotte, our location is a big draw for many guests, since were just seven miles from uptown Charlotte and within close proximity to Matthews, NC.

A great price is complemented with fantastic amenities in each room, like 4
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2501 Sardis Road N, Charlotte, North Carolina, 28227-7724, United States

Reviews of Best Western Plus Charlotte/Matthews Hotel

Traveller Overview:
3.5 Rating: 387 reviews
Excellent 37%
Very Good 24%
Average 14%
Poor 6%
Terrible 17%
Rating

marklewis19900, wrote review 15/07/2021

Excellent

This was my office trip and i had excellent experience at this best western plus room looks little outdated but cleanness and bed was great and everything works as it should and staff are very friendl... more

Owner Response
Stephanie Johnson, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
Hello and thank you for taking the time in letting us know how your stay was. We are elated to see that your stay was enjoyable and we look forward to seeing you again in the future. Remember, reservations can be made fast and easy by calling our friendly front desk staff at, 704.845.2810. We thank you again for your review, and we hope you have a wonderful day.
Rating

albertstafford358, wrote review 05/07/2021

Everything was great

Front desk Itzel and Anum have done phenomenal job my giving me coffee when needed and made us feel welcomed all of the staff is welcoming and smiling... the rooms was nice and clean specially comfor... more

Owner Response
Stephanie Johnson, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
Thank you for the great review! I will be sure to pass along the great and kind words to our front desk staff. We hope to see you again in the future, until then, have a wonderful day.
Rating

Megan B, wrote review 30/06/2021

Horrible Circus Joke

My stay started with the guy checking me in announcing my room number out loud while the tiny lobby was full of people. I head up to find a dirty chair and sheet. I then realize my room phone doesn’t ... more

Owner Response
Stephanie Johnson, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
Dear Laine Cullen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 704-845-2810.
Rating

reysanpascual, wrote review 21/04/2021

No coffee with breakfast!

I was told breakfast was at 7. I come down at 7, no coffee. I was told coffee will be at 8. I return at 8; still no coffee. I was told 8:30 instead. I asked for the on duty manager, she tries to give ... more

Owner Response
Stephanie Johnson, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
Hello and thank you for the candid review. We are sorry your stay with us did not meet expectations. We take all reviews serious and as a chance to improve.
Rating

Taylor H, wrote review 14/03/2021

Awful and not clean at all. towels. Towels that were available had makeup from previous guests. Mold issue

Awful and not clean at all. No towels available when we asked for more. Towels that were available had makeup from previous guests. Mold issue in the bathrooms and peeling wallpaper. Used hand soap... more