Mold in bathrooms, false advertising, rude staff, terrible customer service
We were promised adjoining rooms, fitness center availability onsite and offsite, and a certain price but delivered NONE of the above. They billed us double the advertised price for the second room. T... more
We were promised adjoining rooms, fitness center availability onsite and offsite, and a certain price but delivered NONE of the above. They billed us double the advertised price for the second room. The bathroom was covered in mold.
We asked for a different room, a discount, help paying for fitness access elsewhere, free cancellation, anything to compensate us for the miserable experience and their failure to provide what they promised. The customer service agents at the desk and online through Reservation Desk refused to provide us anything and laughed at us. less