Best Western Plus Charlotte/Matthews Hotel

2501 Sardis Road N, Charlotte, North Carolina, 28227-7724, United States
based on 376 reviews Trip Advisor Logo
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Best Western Plus Charlotte/Matthews Hotel

At Best Western Charlotte, our location is a big draw for many guests, since were just seven miles from uptown Charlotte and within close proximity to Matthews, NC.

A great price is complemented with fantastic amenities in each room, like 4
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Charlotte/Matthews Hotel

Traveller Overview:
3.5 Rating: 376 reviews
Excellent 37%
Very Good 25%
Average 14%
Poor 6%
Terrible 16%
Rating

Lilshortyme, wrote review 11/04/2020

Usually good service no so good this time

The room and staff was nice..However because of COVID-19 they was suppose to give us bag breakfast and did not give it to us. The snack machine did not work. Some of the TV stations did not work. The ... more

Rating

Hammond27, wrote review 10/03/2020

Best western plus

My room was nest to the resident handyman. Every night I had to complain to the front desk about the noise eminating from his room. The bathroom fan stayed on the whole time and would not turn off. ... more

Owner Response
Kam P, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have taken action the noise factor and feel it is no longer an issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at gm.bwplus@gmail.com. Sincerely, Stephanie Johnson Assistant General Manager Best Western Plus Charlotte/Matthews Hotel
Rating

Bonnie B, wrote review 17/02/2020

Nice hotel with some flaws

We stayed here for 3 nights. The hotel is clean. Free breakfast with many choices! Cons: supposed to be non smoking- clearly we could smell cigarette and pot smoke in the halls on our floor. We had ... more

Rating

chrishaynes20072009, wrote review 29/01/2020

Great staff

The staff are very friendly and helpful. They made some great restaurant suggestions and help me to print some paperwork. When i needed something the were willing to help with a smile on their face an... more

Rating

AKJtravels, wrote review 30/12/2019

The young fellow working the front desk has a good sense of humor and makes the check in painless.

The first time we stayed it was clean and attractive, the breakfast was ho hum. The second time we stayed with our older children and it wasn't a good fit. No family suites, the room was much smalle... more