Horrible Circus Joke
My stay started with the guy checking me in announcing my room number out loud while the tiny lobby was full of people. I head up to find a dirty chair and sheet. I then realize my room phone doesn’t ... more
My stay started with the guy checking me in announcing my room number out loud while the tiny lobby was full of people. I head up to find a dirty chair and sheet. I then realize my room phone doesn’t work and the advertised hot breakfast is actually a little Debby, apple and water. I found a used bar of soap in my shower and the Kleenex box literally empty. The entire hotel strongly smelt of weed and there were adults running the halls all night as if it were a whore house. No joke there was sketch stuff going on. There was a man sleeping in his car each night and was still there when I left in the mornings. When I returned to my room, I found what looked like a Baja blast from Taco Bell sitting outside my room. Full with a straw laid across it. Weird! Worst and scariest experience I’ve ever had while traveling. I moved the chair under the door knob at night for some peace of mind. I checked out a day early it was so bad. less
Stephanie Johnson, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review
Dear Laine Cullen,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 704-845-2810.