Worst best western experience ive had EVER!!!!
Well lets start with the staff not knowing how to put people with LOTS of kids on the 1st floor. Common sence right!! well we had 3 kids running back and forth and jumping on their beds all night unti... more
Well lets start with the staff not knowing how to put people with LOTS of kids on the 1st floor. Common sence right!! well we had 3 kids running back and forth and jumping on their beds all night until after 10pm. Then we got a nice wake up call at 130AM by the drunk POS next door and got to listen to them puke for 20 mins. The doors have huge gaps to the hallwalls so you hear everything and everyone. Now onto the breakfast, out of coffee creamer, out of coffee, out of bacon, out of milk, oh and the hallway ourside our bedroom was freezing the AC was on and it was 50 degrees. The pool oh hell no was not getting in that nasty ass thing it was green and smelled like piss. So to say the least we will NEVER EVER EVER EVER stay at that craphole again!!! less
JakeR1103, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
We love and welcome families with kids, they love our large Extended Stay suites with full kitchens that fetures full-size refrigerator, microwave and stove. We are diligent about asking the little ones to be considerate of other guests and rely sometimes in a phone call from other guest to let us know when we dont see it. Our breakfast hours are 6 am to 9 am, however, we always keep it open longer for those late risers but after 9 we don't replenish food.
Please consider staying with us again so that we can have another chance to provide you with superior service.