Dirty, Dirty, Dirty Did I mention Dirty?
Upon arrival into our room on 4/13, we noticed that the carpet had not been vacuumed for at least two days. Crumbs, pieces of trash, paper scraps and whatever were all over the floor. The shower bas... more
Upon arrival into our room on 4/13, we noticed that the carpet had not been vacuumed for at least two days. Crumbs, pieces of trash, paper scraps and whatever were all over the floor. The shower base was loaded with several strands of black hair (disgusting) and the A/C unit was noisy and had a bad vibration. On the morning of 4/14, we stopped by the desk and requested that our room be vacuumed while we were out for the day and he said "absolutely". When we returned in the evening, the floor had not been touched! I called the front desk, and she said there was no cleaning staff on duty! This is absurd... Then she said a maid had just come in to do laundry and she would send her up. One hour later, the maid came up and vacuumed the carpet. The staff needs to be taught how to vacuum and then need to be supervised in their jobs. less
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.
Best Western Plus Chandler Hotel & Suites