Should be called Worst Western
We normally like staying at Best Westerns. However, this one may go down in history as our worst experience ever at a hotel, thus I felt the need to warn others, or at least give some suggested improv... more
We normally like staying at Best Westerns. However, this one may go down in history as our worst experience ever at a hotel, thus I felt the need to warn others, or at least give some suggested improvements to a manager who may read this. I'm surprised there are any good reviews on here, but maybe things have gone downhill just recently. Even though they had signs posted everywhere about how they are following so-called "enhanced" cleaning procedures, maybe they forgot to do the "basic" cleaning procedures or maybe they are short staffed right now. First off, the hallways and stairs areas looked like they hadn't been vacuumed in a week. Our first room was one of their suite versions with a sitting room and kitchen, and it was like shortcuts were taken all the way around with the cleaning. The couch which we needed to use for a sofa bed had crumbs all over the sheet. Long dark hairs were in the shower and around the floor in front of the shower. And unidentifiable brown mud (hopefully?) clod was on the bathroom floor. This may seem silly, but most of the time housekeeping punches down the trash bag so things don't just bounce off when you throw them in, not so here all of the trash cans had the bags just stretched across the top. The floors felt dusty and dirty. The a/c quit working just before bedtime so we had to move to a new room. In the first new room they gave us, the a/c had a high pitched whine so we requested a different one. The a/c in this one sounded like a freight train when it turned on but by that point we were tired and already moved so we lived with it. We wondered where the alarm clock was on the bedside table, and upon finding it on the floor, we moved the lamp on the table and it was stuck to the table with some sticky substance (maybe soda?) yuck! The shower door was crooked and did not shut. We requested new towels and trash service in the morning, and they forgot and we had to call later that evening when we got back and realized nothing was done. We also had the unpleasant realization that the door latch was broken and our room had been open all day! Breakfast was not great and reduced due to covid, and all of the tables were dirty every single time we visited. You would think there would be periodic cleaning, but no. Best Western, you need to fix this hotel. It is not up to your usual good standards. less
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
I am deeply concerned reading your review, especially since it is the first time I become aware of the issues you bring up.
Although I don't have room numbers I will investigate and I can guarantee you that I will take the necessary corrective measures to ensure your experience does not repeat with someone else.
Please consider staying with us again so that we can have another chance to provide you with superior service.
Best Western Plus Chandler Hotel & Suites