Best Western Plus Chandler Hotel & Suites

7101 W Sundust Road, Chandler, Arizona, 85226-5889, United States
based on 203 reviews Trip Advisor Logo
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Best Western Plus Chandler Hotel & Suites

Welcome to the Best Western Plus Chandler Hotel & Suites!

Located in Chandler, Arizona, our property has everything guests need for a relaxing stay!

A free hot breakfast greets guests daily and features hot waffles, eggs, breakfast
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
7101 W Sundust Road, Chandler, Arizona, 85226-5889, United States

Reviews of Best Western Plus Chandler Hotel & Suites

Traveller Overview:
4.5 Rating: 203 reviews
Excellent 67%
Very Good 19%
Average 4%
Poor 3%
Terrible 3%
Rating

452time, wrote review 26/02/2021

Very Pleasant Stay - Definitely a "Do-Over"

Though I had reservations about staying at this facility they were immediately erased upon checking in. The grounds were clean and well maintained, to include the lobby area. Check in was quick and ... more

Rating

wondercluck, wrote review 17/02/2021

Reservation process problem

It looked like a beautiful property, and is in a great location, however, the room we booked 4 months in advance directly thru Best Western was given away to someone else!! Granted we had to arrive a ... more

Owner Response
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Rating

mtngirl77, wrote review 11/02/2021

Should be called Worst Western

We normally like staying at Best Westerns. However, this one may go down in history as our worst experience ever at a hotel, thus I felt the need to warn others, or at least give some suggested improv... more

Owner Response
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I am deeply concerned reading your review, especially since it is the first time I become aware of the issues you bring up. Although I don't have room numbers I will investigate and I can guarantee you that I will take the necessary corrective measures to ensure your experience does not repeat with someone else. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Rating

Mark G, wrote review 11/01/2021

Room not ready for my arrival.

The shower was not cleaned prior to check-in. It was disturbingly dirty. There was also a significant water lek in the shower head which was spraying the ceiling and causing the drywall to split about... more

Owner Response
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
Dear Mark Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Jake Romero General Manager Best Western Plus Chandler Hotel & Suites
Rating

ritasb38, wrote review 30/10/2020

Absolutely excellent!!

Had to find a safe place to stay while tradition into apartment after caring for my Mom with brain cancer. BW was excellent! I felt safe and very much welcome. I would highly recommend this BW for any... more