Perfect Hotel for had we had to get done.
This was the perfect hotel for our visit to the Phoenix area. We had to relocate our family camper from Henderson, Nevada to Chandler, Arizona, and this hotel is less than 1/2 a mile from several goo... more
This was the perfect hotel for our visit to the Phoenix area. We had to relocate our family camper from Henderson, Nevada to Chandler, Arizona, and this hotel is less than 1/2 a mile from several good covered storage facilities. It is located next to a Love's Truck Stop, the company owns this BW. It was very convenient to be able to fuel up and get supplies. It was not as noisy as some reviewers had stated, but we stayed on the 2nd floor which had trees blocking much of the noise from the truck yard.
We enjoyed having a suite with a kitchen and a living room, as we did not want to eat at restaurants due to the Delta Variant COVID-19. The issue I had with the kitchen was that it had a stove, refrigerator, sink, and a lot of cabinet space, it lacked an adequate level of implements to prepare and serve meals. 1 small skillet, 8 quart sauce pan, and very few utensils. There wasn't even enough dishes to take care of a family of 4, and the room was rated for 6 max. Good thing we had our camper, and borrowed tools from it. Our biggest problem was getting our room made up, it was 3 days before we got a partial going over. We had to even threw out our own garbage. It was the 5th and 6th days when a respectable job was done. Last problem we encounter was finding that the door to our room wouldn't latch. We only discovered it on day 2 of our stay. We promptly reported to the front desk at 7:30 am, but this was Sunday. BUT should it matter? It took another 2 days of me going down first thing in the morning to check on the status of the repair before someone came up to look, and it was fixed on the 4th day, 2 days before we were to leave.
Walking around the facility I noticed a number of the landscape lights have been broken off leaving exposed electrical wires. There was a derelict vehicle in the parking lot that looked as it was there for several months. It was removed the day before we left. The women's restroom in the lobby was out of service the entire time of our stay, and the back service entrance was never secured. These were things were brought to the front desk's attention. I don't know if they will be acted upon, but it is strange, the Love's Truck Stops I have seen are all well maintained, and clean facilities, what is going with this place? less
Jake Romero, General Manager at Best Western Plus Chandler Hotel & Suites, responded to this review
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Best Western Plus Chandler Hotel & Suites