Let's start with the good. There isn't any. Note, corvid running high in this area.
I am a Best Western Diamond member and have paid for an upgraded room.
At check-in. Desk clerk not wearing any ppe, no mask, nothing. (We wear masks). Front desk not being wiped down, nothing. Go to use luggage caddy, no ppe regarding that. I ask the clerk why aren't they wipping it down, he replies "we do it once a day". Are you kidding me. Last BW we stayed at, they wiped down everything after every customer.
We check into room, looks okay. Go to turn on TV, remote has no covering on it. Go into bathroom, in toilet, a few left over "stains". Go to wash hands, no bar soap, only that cheap European gel dispensers mounted in the shower. Likewise with the shampoo and conditioner. We're tired and hungry, and as long as the bed is clean we can get through this one night.
We go out to eat, come back and go to sleep.
Wake up - ANTS are crawling on us. Not swarms, but sugar ants (unclean room) all over. I get up and immediately notice a blood stain on the fitted sheet. Then - partner lets out a gasp, she points - it's a pubic hair -not ours, wrong color - in the bed.
I went down stairs and let the (same) desk clerk know what happened. Response was a sheepish insincere sorry about that. Go to get coffee - no sugar packets. Have to grab nasty looking sugar jar. This place was filthy and unkept.
At check-out, not one appology, no sorry, not any offer of a gratuitous small refund, nothing. He never mentioned anything. The clerk from start to finish was about as unprofessional as it gets.
WE must go to Leesburg one more time, we will be staying over 20 miles away at the BW in Ocala.
I recomend aviding this place. less
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
We are very much concerned with your feedback.
Our apologies for the bad experience due to several reasons.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.