Best Western Plus Chain of Lakes Inn & Suites

I reserved a room at Best Western Plus Chain of Lakes in Leesburg, Florida for July 27 and 28, 2021. The hotel itself was nice and the room we stayed in was 212. The air conditioning was not working properly in the room. I tried to do my best with it but at 10 o’clock the first night I could no longer stand it and went to the front desk and asked for assistance. My grandchildren were already asleep so I asked if they had a fan or if something could be done because everyone was sweating. The desk clerk was clearly annoyed and said he would have to check it out and see if there was truly something wrong. He came to the room and said it was fine and that the room is warmer because we had more than one person in the room. Wow really!!!! After being belittled he said if it’s still hot tomorrow then let the desk know. The next morning I had an appointment for my special needs granddaughter to attend in Orlando and left early. Upon returning at 3 pm the room was even hotter so I went to the desk and the same clerk was there. He again started that I should have inquired about moving to a new room earlier in the morning because now housekeeping was leaving for the day and he would have to have that room on hold. The room temperature was 86 degrees because I purchased a thermometer to check it out with before I went to the desk. He continued to be beyond rude and reluctantly moved us to a different room 216. That room air conditioning unit was good . All other staff were very nice and the breakfast was very accommodating. I travel a lot but from now on I will never stay in this Best Western Plus again because the disrespectful treatment I received. less

Best western, stop using covid as an excuse to give a crappy breakfast and keeping the hot tub closed! You can't guarantee social distancing in the lobby, elevator, breakfast area, or the pool. Put back the yogurt, milk, open up the hot tub. less

We arrived and couldn't check in because their "system" was done. The staff made no effort to find a work around so we could drop our luggage off. We were on motorcycles so the last thing we wanted to do was keep carrying it around. less

My wife and I enjoyed our stay in Leesburg, FL. at the Best Western. The hotel was clean and the room nice. Breakfast had a nice selection and I enjoyed the breakfast sandwich consisting of a bagel, egg and sausage. We enjoyed our stay. less

We didn't have a reservation here, we came in off the road. The man at the front desk was very friendly and helpful. The room was very clean, the beds were super comfy. We had a room right by the elevator, but we never heard anyone all night. I would highly recommend! Very nice stay!! There is a restaurant right out in front of the parking lot you can walk to. That was a bonus for us. less