Best Western Plus Chain of Lakes Inn & Suites

1321 N 14th Street, Leesburg, Florida, 34748-3408, United States
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Best Western Plus Chain of Lakes Inn & Suites

Welcome to Best Western Plus Chain of Lakes Inn & Suites!

Leisure at the lakes awaits guests at this Leesburg hotel, where boating, fishing and a day of swimming gets any vacation started on the right note.

Is hunting and fishing yo
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Chain of Lakes Inn & Suites

Traveller Overview:
4.5 Rating: 454 reviews
Excellent 53%
Very Good 29%
Average 9%
Poor 3%
Terrible 3%
Rating

Curious560073, wrote review 17/05/2020

DISGUSTING!

Found old food in the refrigerator and brought it up to the front desk. Asked the lady at the front desk if the Manager (Sonny) was in. She replied no but would have him call me. No Call for three day... more

Owner Response
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Our apologies for whatever inconveniences you had with the stay. We will look into this further as it shouldn't have happened, and we greatly appreciate you for taking the time to bring this matter to our attention. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay. Truly Yours, Hotel Manager.
Rating

lhall83, wrote review 23/03/2020

Nice facility...poor staff

The staff was rude and pushy. Went as far as to call my cell phone trying to hurry the check out and I was already out of the room. When I tried to explain that I'd left the room the guy debated with... more

Owner Response
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Chain Of Lakes Inn & Suites. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Rating

TrailBlazer540121, wrote review 17/03/2020

Great Place in Leesburg

Comfortable, Superior breakfast and dining area, comfortable guest rooms, immaculate we have always stayed at this particular hotel while attending events in the area. This was our 5 th visit. Will re... more

Owner Response
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Hello Guest, Thanks for your stay at the Best Western Plus Chain Of Lakes Inn & Suites. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
Rating

Jo Anne V, wrote review 06/03/2020

Enjoyed our stay

We were very happy with our stay at this hotel. The receptionist was friendly & helpful. She recommended a walking distance restaurant from this hotel for dinner as we arrived after 8 p.m. Our room ... more

Owner Response
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Jo Anne, Thank you for the stay and appreciating the location and breakfast. We are very happy to hear that and privileged to have you as guest. Your mention about the improper door will be attended promptly. We look forward to welcoming you again. Regards, Hotel Manager.
Rating

Ed S, wrote review 18/02/2020

A pleasant stay

The whole trip process was well done: reservation easily found by the staff, staff polite and professional, room spacious, modern, clean, and comfortable beds, breakfast above average with scrambled e... more

Owner Response
bwpluschainlakeinn, Hotel Manager at Best Western Plus Chain Of Lakes Inn & Suites, responded to this review
Dear Guest, Thank you for giving us the opportunity to host you at the Best Western Plus Chain Of Lakes Inn & Suites. It was a true pleasure. Commitment to service and guest satisfaction is the main focus and we are delighted to hear that you had such a good time with our service, amenities and breakfast. The pride and dedication of our hotel team are to provide exceptional customer service to our valued guests. We are truly delighted to learn you enjoyed your stay and especially to acknowledge that members of our team made it exceptional and memorable. We hope to see you again. Sincerely, Hotel Manager.