Best Western Plus Chain of Lakes Inn & Suites

Quiet & Comfortable, Plus a good nights sleep!! I spent the night in Leesburg to have a brake controller installed on my truck, as the Chrysler dealers in my area din't have a part available until September. less

This Best Western is like a normal one, like a motel, it's not PLUS at all! Bugs, dirty, you can see nails and other things on the floor, very disappointed I did not get the photos of the whole disaster, for this place, I felt sorry for this property, I can’t understand how they still have a license to operate less

Let's start with the good. There isn't any. Note, corvid running high in this area. I am a Best Western Diamond member and have paid for an upgraded room. At check-in. Desk clerk not wearing any ppe, no mask, nothing. (We wear masks). Front desk not being wiped down, nothing. Go to use luggage caddy, no ppe regarding that. I ask the clerk why aren't they wipping it down, he replies "we do it once a day". Are you kidding me. Last BW we stayed at, they wiped down everything after every customer. We check into room, looks okay. Go to turn on TV, remote has no covering on it. Go into bathroom, in toilet, a few left over "stains". Go to wash hands, no bar soap, only that cheap European gel dispensers mounted in the shower. Likewise with the shampoo and conditioner. We're tired and hungry, and as long as the bed is clean we can get through this one night. We go out to eat, come back and go to sleep. Wake up - ANTS are crawling on us. Not swarms, but sugar ants (unclean room) all over. I get up and immediately notice a blood stain on the fitted sheet. Then - partner lets out a gasp, she points - it's a pubic hair -not ours, wrong color - in the bed. I went down stairs and let the (same) desk clerk know what happened. Response was a sheepish insincere sorry about that. Go to get coffee - no sugar packets. Have to grab nasty looking sugar jar. This place was filthy and unkept. At check-out, not one appology, no sorry, not any offer of a gratuitous small refund, nothing. He never mentioned anything. The clerk from start to finish was about as unprofessional as it gets. WE must go to Leesburg one more time, we will be staying over 20 miles away at the BW in Ocala. I recomend aviding this place. less

The property was very appealing and housekeeping was exceptional! There was no pool, gym or breakfast available due to Covid 19 which was dissapointing but understandable. The pool did look nice and we were provided with hot breakfast sandwiches every morning and that was nice. We would definately stay here again!! less

Found old food in the refrigerator and brought it up to the front desk. Asked the lady at the front desk if the Manager (Sonny) was in. She replied no but would have him call me. No Call for three days!!! BAD Management!!!!!!!!!!! less