Best Western Plus Chain of Lakes Inn & Suites

I had to evacuate because of Michael and I have stayed 3 days the staff is very friendly and the hotel is spotless. The décor is very well done and the breakfast was good high ceilings 14 foot very roomy! less

Let me start by saying the hotel is clean and well maintained. The staff is as accommodating as management permits. I do not envy any native US employee at this hotel. The management looks for every minute way to squeeze revenue from guests. Every Best Western I’ve stayed, across the Country offers complementary water to their Premier guests. Not here... but you can purchase all the water you want. Charges for pets are $20 per day, per pet. Every Best Western I’ve stayed, except this one, charged a one time fee. That makes sense. This policy doesn’t. The mentality of the management is not typical for the South, but then again, the owners are not from the US, so I guess that’s to be expected. I was brought up to “when in Rome, do as the Romans do”. But it looks like the owners prefer the mentality of their native, non US Culture to that of America. We checked out the next day and went to a very friendly and delightful location a few miles away. You might want to read our review on the Key West Resort on Lake Dora. The pricing is competitive and and the facility is pure fun. Check it out, that is unless you don’t have a choice. This Best Western Plus should change it’s name to Worst Western Minus because of their management and financial policies. We won’t be back... less

From the minute you arrive to the second you check out and walk out of the door, you are always left feeling that you are VERY well taken care of and looked after. They didn't have to ask me if I slept ok, however, they genuinely cared. That to me is above anything that can be taught in school and the way a Business should be run. Always a pleasure! less

The property is difficult to get to due to the traffic flow and requires a u-turn on busy 441 if you approach it from the wrong direction. The room looked pleasant but it became clear that it had not been cleaned - fingernail clippings, pubic and head hair, plastic bits, etc on the floor in bathroom and bedroom. Sticky marks on surfaces. The breakfast area tables were dirty and not wiped down. I will not stay there again when in the area. less

Overall, very nice hotel. Was there for three nights. Very quiet, no noise at night time. Pool area was very clean and inviting. There was a restaurant next door which was very convenient. We enjoyed our stay and if another trip is needed, we will definitely stay at this BW. less