Best Western Plus Chain of Lakes Inn & Suites

Unfriendly staff, resulting in shortening stay. Disgusting and under stocked breakfast bar. The breakfast meats were discolored and floating in water in the warmers. Soiled linens thrown and left in hallways. less

During the Christmas holiday we needed to extend our stay in Leesburg. As we have stayed at the Best Western in Leesburg before and we’re happy with the staff and facility, we made reservations. We were able to do an early check in and got a handicap room. The. Room has been clean and well supplied during both stays. The early morning breakfast has pancakes, toast, cereal, bagels, etc along with coffee and juices.there is plenty to eat. The hotel is centrally located. It has an outdoor pool. We recommend to travelers to the lermont, Mt. Dora, Leesburg area. less

The staff was accommodating, the room was large, and the breakfast was lovely. However, the room was dirty, the sheets were old and pilled, the carpet was stained, the bathroom had mold, the shower curtain was ripped, and the room smelled musty. Not impressed. I booked this based on other reviews that said it was clean. Definitely not the cleanest hotel i've stayed in. less

I had to evacuate because of Michael and I have stayed 3 days the staff is very friendly and the hotel is spotless. The décor is very well done and the breakfast was good high ceilings 14 foot very roomy! less

Let me start by saying the hotel is clean and well maintained. The staff is as accommodating as management permits. I do not envy any native US employee at this hotel. The management looks for every minute way to squeeze revenue from guests. Every Best Western I’ve stayed, across the Country offers complementary water to their Premier guests. Not here... but you can purchase all the water you want. Charges for pets are $20 per day, per pet. Every Best Western I’ve stayed, except this one, charged a one time fee. That makes sense. This policy doesn’t. The mentality of the management is not typical for the South, but then again, the owners are not from the US, so I guess that’s to be expected. I was brought up to “when in Rome, do as the Romans do”. But it looks like the owners prefer the mentality of their native, non US Culture to that of America. We checked out the next day and went to a very friendly and delightful location a few miles away. You might want to read our review on the Key West Resort on Lake Dora. The pricing is competitive and and the facility is pure fun. Check it out, that is unless you don’t have a choice. This Best Western Plus should change it’s name to Worst Western Minus because of their management and financial policies. We won’t be back... less