18/05/2017 adrianrfpawsey, Leicester, United Kingdom
Pulling in to this hotel I was actually looking forward to my stay but sadly all I got was disappointment. They could only offer me a single bed which is a nightmare for me but no help was given from ... more
Pulling in to this hotel I was actually looking forward to my stay but sadly all I got was disappointment. They could only offer me a single bed which is a nightmare for me but no help was given from reception, the attitude that came across was "tough". I sat in the bar with a colleague and asked for a pint of draught bitter, well known brand and one I happen to like. I asked if the young lady behind the bar could use the sprinkler tap as I like a head on my beer, I might as well have asked her for a shore hardness Durometer as she didn't have a clue what I was on about. So, one flat pint later I asked her for a menu, she pointed at the side where they lay and walked back to the bar. Nice! In the restaurant the food was pretentious but didn't quite reach the heights promised, it was an inverted snob of a dinner if you understand my meaning. Breakfast food was fine but I was sat in a corner and ignored by the staff, clearing empty tables and having a gossip was more important than serving customers. less
Mark M, Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Mr Pawsey,
I was disappointed to read your review. You forget to mention when your colleague booked the rooms we had no double rooms available for that evening. The lady booking the rooms knew you were in twin beds. As we were fully booked on the evening you stayed this is why it was not possible to move you. If it was a possibility we would have done.
With regards to your Doombar we only have one sprinkler nozzle on the bar which is for the Guinness. I have checked and it does not physically fit on the Doombar tap. I'll be honest in all my years I have never been asked if it is possible to switch nozzle heads around. This is not something we train staff on here at the hotel.
When you say "inverted snob of a dinner if you understand my meaning", none of us here at the hotel do?
I must admit we normally leave Trip Advisor reviews for readers to make up their own minds when reading. But with yours we felt it deserved a response as some points were totally unfair as they were beyond our control.