I stayed at this hotel for one night during early April on business and have to say that I am struggling to find fault. . . At all!!
From the moment you arrive to a warm welcome from the clearly well drilled desk staff to the moment you check out, everything just seems to work here. The check in and check out process was quick and efficient and the rooms well appointed with all that you would expect such as desk to work at, refreshments aplenty, complimentary waters, separate table and comfortable high back chairs. The room I stayed in (229) was extremely clean and faced out across the adjoining golf course so nice and quiet. The bed was clean and comfortable so a good nights rest was had. Free Wi-Fi is on hand also which is a necessity these days I feel and runs at a good speed.
The main restaurant had a decent menu but what surprised me the most was how well portioned the meals were as well as being excellently presented. I had space for 3 courses and remained comfortable and not stuffed. A lot of restaurants could learn from this approach for sure!! I stay in a lot of hotels and dine in many restaurants and I have to say that the presentation was high end eatery level (certainly on the night I stayed at least) which really wasn't expected at a Best Western establishment. The waiting staff were polite, efficient and unobtrusive which is exactly what I hope for at any restaurant I use.
Breakfast was a similar experience to the evening meal with a young, polite, efficient and unobtrusive waiting team who appeared happy at their work which was a pleasure to witness. Food quality was very good with a good selection of options.
Before departure, I needed to utilise a lounge for a brief meeting with a colleague and was offered a comfortable lounge to use and was advised (by who I believe was the Manager) that there were also other lounges I could use if the one provided wasn't suitable!! The lounge was again, well appointed with comfortable couches, chairs and coffee available if needed as well as looking out across the garden and golf course so a pleasant outlook.
There is also a health club at this hotel which I didn't use but have no doubt would be managed as well as the hotel itself.
All in all, I would be inclined to congratulate the Management team at this hotel as they have a great team of people who make this place a pleasure to reside at. Very well done!! less