Best Western Plus Castle Rock

595 Genoa Way, Castle Rock, Colorado, 80109-1980, United States
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Best Western Plus Castle Rock

Due to the health and welfare of our guests our fitness center is closed until further notice. The Best Western Plus Castle Rock is voted 1 on TripAdvisor and has received the prestigious Champion Customer Care Award. Our dedicated staff is committed show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
595 Genoa Way, Castle Rock, Colorado, 80109-1980, United States

Reviews of Best Western Plus Castle Rock

Traveller Overview:
4.5 Rating: 707 reviews
Excellent 74%
Very Good 18%
Average 4%
Poor 1%
Terrible 0%
Rating

loriandclayb, wrote review 24/11/2020

Great Hotel

I work for a Best Western Plus in Kansas and had high expectations! This Best Western Plus didnt disappoint! Its very modern and the rooms are very spacious and clean! We stayed in a QQ, there is no c... more

Rating

thaibox, wrote review 21/11/2020

Excellent place to stay.

Excellent place to stay, convenient, clean, great staff, near all necessary shopping and activities. Excellent location for businessmen, with all necessary services to conduct remote business and arou... more

Rating

cmordeaux, wrote review 11/10/2020

Pet unfriendly

This motel charges $40 for having a pet. This charge is far more than I have paid in years in many States. I am normally charged $15 for a pet.. If you are traveling with a pet seek another motel. The... more

Owner Response
Courtney Perez, Guest Services / Front Office at Best Western Plus Castle Rock, responded to this review
Dear cmordeaux, Thank you for taking the time to give us feedback in regards to your stay! We do charge a $40 pet fee for the extra cleaning that goes into place for our pet rooms like shampooing the carpets. We hope to see you in the future! Best of Regards, Courtney Perez General Manager
Rating

gboutte, wrote review 30/09/2020

Kitchen Suite

Stayed in a kitchen suite that was ill Equipped. When I finally found all dishes and utensils hidden in a high cabinet, they where dirty. There was no dish washing soap provided. Staff at check in wa... more

Owner Response
Courtney Perez, Guest Services / Front Office at Best Western Plus Castle Rock, responded to this review
Dear gboutte, Thank you for taking the time to leave us feedback. During this Pandemic we have actually stored the dishes on the top shelf so they are not to be used during the stay to help avoid extra surfaces Covid-19 could be on. I do apologize it would seem a guest had used them and put them back on the top shelf with out our knowledge of it. I will have our Head Housekeeper look into this matter. We wish you the best in the future! Best of Regards, Courtney Perez Best Western Plus 595 Genoa Way Castle Rock, CO 80109 303-814-8800
Rating

Joyce577, wrote review 17/09/2020

Extremely rude front desk rep

Jason at the front desk became irritated when I asked why he needed to copy my drivers license. His answer was, “To prove who you are.” I said that didn’t make sense to me and he said, “It doesn’t mak... more

Owner Response
Courtney Perez, Guest Services / Front Office at Best Western Plus Castle Rock, responded to this review
Dear Joyce, We do apologize for your check in experience. We ask for a copy of your Drivers License for security purposes to help against Credit Card Fraud and also to help identify you if you need another key for your room if you happen to misplace it. It also helps to show you stayed with us. We wish you the best of luck in the future with your hotel stays. Best of Regards, Courtney Perez Property Manager Best Western Plus 595 Genoa Way Castle Rock, CO 80109 303-814-8800