I recently stayed here for a week with my two dogs. I was shocked to find out how lacking the advertised services were. I think we were overcharged for what we got. The laundry machines were out of s... more
I recently stayed here for a week with my two dogs. I was shocked to find out how lacking the advertised services were. I think we were overcharged for what we got. The laundry machines were out of service and had to walk to another hotel. The in-room saves were not usable. The business center was virtually non-existent. And, the maid service was even lacking after asking. I might sound spoiled, but when your paying a premium to stay at a best western plus, one should expect those services. Most of the staff were friendly and helpful. But, one person in particular was subpar. I sent an email to hotel because the printer was not functioning. I waited five minutes and came back. He was helping another person, but those 3-5 minutes turned into ten. I finally was forced to interrupt to ask if they got it yet. He saw me standing there but refused to multitask.Anyways, he only responded with vigor when the manager was there. He took a careful look and found it. He was definitely one of those people that only does their job well when the manager was around.
I was also surprised that the staff did not asked how my stay was when i checked out. Maybe they didn't ask becausse they know its lacking
I am sure there will be some basic response trying to apologize. The only thing I can say is that this hotel should not a categorized as a Plus Hotel. less
Courtney Perez, Guest Services / Front Office at Best Western Plus Castle Rock, responded to this review
I am sorry to hear that we didn't met your expectations, I am sorry for the lack of service that you received from my GSR, The guest laundry problem was solved a couple days ago I am sorry we were having that problem while your stay. I will talk to my GSR to make sure we better serve you in the future.