Not bad, but there are better choices in Castle Rock
28/12/2017 Brenda C, Buena Vista, Colorado
I needed a hotel to stay at while doing late night Christmas shopping in Castle Rock. I had stayed at other hotels on previous visits, but I wanted to give this Best Western a chance. I arrived a few ... more
I needed a hotel to stay at while doing late night Christmas shopping in Castle Rock. I had stayed at other hotels on previous visits, but I wanted to give this Best Western a chance. I arrived a few hours early for check in due to a snow storm that was to hit the area soon. The woman at the front desk was incredibly nice! She was engaging and super fun to talk to. She explained all the hotel amenities to me and gave me my room keys. I was impressed by the little, but very nice lobby and hotel entrance. My room was on the second floor and overlooked the highway. The room itself was nice. A little more basic than I was expecting, but still comfy. The furniture was a little dated and the sofa in the sitting area had questionable stains on the cushions. Unfortunately, the stains were obvious and it just gave me a little "ick" factor about sitting down. I will say that the bed was very comfortable. The bathroom was a little small and when I turned the light on to the bathroom, it activated the overhead vent. Usually, that is not an issue. The problem was that the noise from the vent was like a small engine trying to rev up. Very loud, annoying and no way to turn it off. Also, the bathroom door would not stay open. It kept slowly swinging closed. Not a big problem, but i do prefer to be able to open a door and have it stay opened. Also, there was a dull, high pitched humming noise that came from the light in the entrance way when it was turned on that ultimately gave me a headache, so I just kept that light off. The breakfast the next morning was pretty good. Nice selection of foods and the service was great. Overall, it is not a terrible choice. In my opinion, the employees are the best reason to choose this hotel. Definitely top notch service. However, I probably won't stay here again because there are other hotels in the area that are just a better fit for me. less
Mallory S, Director of Sales at Best Western Plus Castle Rock, responded to this review
Good morning Brenda C-
Happy New Year! Than you for your recent review. I truly appreciate you taking the time to leave detailed comments on how we can improve for the future. We are currently undergoing some improvements of our guest rooms, lobby and breakfast area- I am glad that we have some comments from a guest view on things to fix immediately.
Thank you for the kind words in regards to our entire staff! They are the true asset to our success here in Castle Rock!
We hope that you give us another try the next time you're visiting the Castle Rock area! Reach out to me personally and I will make sure to upgrade you to a wonderful Suite that is West facing!
Director of Sales