I stayed at the Bestwestern Plus in Carrizo Springs, Tx on 02/13/2020-02/14/2020 for business. When I arrived, the two front desk people were talking about how cheap the owner is because he wants to r... more
I stayed at the Bestwestern Plus in Carrizo Springs, Tx on 02/13/2020-02/14/2020 for business. When I arrived, the two front desk people were talking about how cheap the owner is because he wants to recycle pretty much everything. They said he was a penny pincher and so they were putting stickers to reuse the card key holders. I tell them my company is tax exempt and they claim they don’t do that. I told them all the hotels we stay at honor it. He then says they don’t have the forms. Fine, I’ll print one out. Anyway, I’m in bed....working on my laptop when I start scratching my arm. Then I begin to scratch my other arm. My ankles start itching too. I now have welts where I was scratching. I get up and inspect the bed.....& I see bedbugs!!! I took pics of the bugs and my arms and feet. My arm even swelled up. I call the front desk and they move me downstairs at midnight. They never ask about my bites or if I need anything. Mind you, I have to be up early for a class that I’m teaching. They said they were going to move everyone on that floor to ensure no one is affected. Apparently, they were never moved because I could hear people up stairs. Poor people. The new room I’m in has stains on the bed and the bed stand was filthy. I couldn’t sleep so I went to stay in my company vehicle but it was too cold so that didn’t last long. I went back to my room and slept sitting up on the chair at the desk. In the morning the front desk person tells me he can’t check me out because he has to wait for management to see how they want to handle the situation and that they would call me later during the day. Zack, the supervisor, calls me and says he’s sorry for a bad night and instead of a 10% discount, the company gets 15%. I tell him to take it up with my company because they are the ones paying for my room. I have my supervisor call him and he tells her there was nothing in the room. I have the pics! He then says he can do a 50% discount. It just had me thinking, if Zack the supervisor is as cheap as his employees say, I’m sure they don’t take their time to clean the rooms properly. I couldn’t even eat there because who knows what else he reuses to save a penny, I just wanted to leave. Never again will I stay at the Bestwestern Plus in Carrizo, Tx. I attached a few pics of the bedbugs and the bites on my arms and the stains on the sheets. Yet the supervisor Zack denied there was anything there. I also made sure to report them to the Texas Department of State Health Services since they don’t want to own up to it which also tells me they don’t care about their customers much less taking care of the issue. Please spread the word and don’t ever stay at:
Best Western Plus Carrizo Springs Inn & Suites
2474 N 1st St, Carrizo Springs, TX 78834
(830) 876-2500 less
bestwesterncarrizo, Hotel Manager at Best Western Plus Carrizo Springs Inn & Suites, responded to this review
We are very sorry to read about the poor experience you had.
Please accept our sincere apologies, this is indeed very unfortunate.
I fully understand your disappointment and frustration due to the multiple issues you have mentioned.
We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.
I hope you do consider us again in the future as we would love the chance to change your impression of our property.