Best Western Plus Carpinteria Inn

Property is located right off the freeway, close to the shops and a few blocks away from the beach. This stay left a lot to be desired though. Revived a check in email the day prior to arrival. I mentioned I was a diamond select and asked about upgrade and early check in, perks of the status. Didn’t end up trying to check in early as I was told that began at 12:30... if rooms are available the night before via vacancy you would think I’d be able to check in at any time. 330pm or so arrived but at check in was not acknowledged as a diamond select or provided any welcome gift or option for extra points. Again both perks from the diamond select status. Immediately upon entering the room when to the restroom and noticed a long hair on the toilet! Due to covid-19 there should be extra precaution and stringent cleaning going on. If a hair is left behind how good of a cleaning job was actually done? I called to report and front desk agent said they could send someone up, but the last thing we wanted was to come into close contact with others. Besides they had a chance to clean the room and double check the next day since apparently rooms are being kept unoccupied for some time after a checkout. The room I was assigned to had a balcony unfortunately the room next to mine also shared this balcony. I was told at check in that rooms were not all being used so that after a stay a room would stay vacant for a few days. It would make sense that rooms that share balconies not both be in use at the same time for social distance measures. We didn’t feel comfortable sitting in the balcony as there were two ladies out there having wine when we took a look. Another issue is that pool reservations are required and was told that 5 people maximum at a time. I tried making a reservation when I did the email check in the previous day but was told I could not do that.We had a reservation for the pool from 11-12 this morning and then a family of 4 joined, 2 of us + 4 = 6 which would be over the stated capacity. Other amenities not offered, use of the fitness center and spa/jacuzzi. less

When I was ready to go to bed the sheets had blood stains or some kind of stains and I called the front desk and all they could do is give me new sheets and change them ourselves and could not give us another room. Very inconvenient and unsanitary . I took pictures of it. It was very gross. less

6/2/20 I stayed here for one night in room 230. My room was clean, with the necessary amenities. I got the room closest to the freeway, but was asked if that was ok from the receptionist. I don’t mind the noise so I took that room. The bathroom had a great shower head for an even better showering experience. I loved the courtyard as it was the most beautiful setup I’ve ever encountered. Unfortunately due to covid-19, fitness, pool and spa were all still closed. But my bed was comfortable and bed bug free, and I got my sleep and was well rested. I will most definitely stay here again if and when in the area. Such a beautiful hotel inside and out. less

Courtney made our visit so great. We showed up early she took our luggage and bicycle up to the room for us while we were out. Left a nice note. I think asked if she had a charger for my bike lights. She charged them and brought to our room. I gave a tip and she resisted it. I left it on the counter. When we returned home she had left us a nice note and left the tip in our room. Courtney is fantastic and takes great pride in her work less

This is a conveniently located within walking distance of the beach. It is well run with a competent, friendly staff. It is clean, comfortable & well maintained. The staff goes out of their way to accommodate the guests. The Sunset Grill & Bar is a great value. less