Best Western Plus Carpinteria Inn

We were on a work trip so not able to change our reservation if it adds cost. I am sure there are good rooms but this ain't one. Woke up at 5am because the customer in the room above us was packing or otherwise getting ready for the day. It was not that person's fault, these floors/ceilings are just noisy. The room is dark with no natural light even at this sunny time of day. Dark and depressing. 2 twin mattresses stacked outside our window, which also looks into someone's office. Also the electrical outlet for the desk did not work so no lamp, no laptop charging etc. at the desk. I called the front desk to ask about a repair or room switch- no answer. When I walked through later the front desk person was busy on the phone. I think other rooms with balconies, looking out at the mountains or otherwise better situated must be nice. If you stay here ask carefully about noise natural light etc. Good luck. less

The property is quite nice, the rooms are clean, and it is a great location. Unfortunately, several issues and the staff response were inadequate. We arranged for a late check-out, but when we went back to our room the keys had stopped working. When I notified the front desk, they were were very rude and told me they don't give late check outs, despite my having arranged it upon arrival. Additionally, someone near our room was smoking and we had a good deal of smoke coming into our room. We were particularly concerned because we were traveling with our toddler. The front desk told me that it could not be possible because it was a non smoking hotel. I understand that you cannot control all guest behavior, but don't tell your guests that they are lying. Despite the many positives, I cannot recommend this Best Western. I would recommend going somewhere else that values their guests. less

Modern rooms, elegant lobby, friendly staff, restaurant/bar with variety of food and drink options and reasonable prices. There is a gorgeous courtyard in the middle of the inn. The motel is conveniently located right off the freeway in a nice neighborhood. less

This hotel is clean and spacious. The staff is friendly and helpful. Great location and easy to find! The work out room is good also. The hot tub is very small so we did not use that! The fruit water in the lobby was great! less

We stayed in this hotel for one night on a road trip from San Francisco to LA. As the hotel was next to the freeway we did not have high expectations that it would be quiet in our room but it was with the window closed. The room was tastefully decorated and the bed was very comfortable with nice bedding. Breakfast wasn’t included but we had a very nice low cost breakfast at the hotel’s beautifully appointed restaurant and bar and also had dinner there which was also well priced with good food and service. The grounds of the hotel are lush and well kept and there is a beautiful inner courtyard with a fountain. And the staff here very helpful and polite. This was the last and best hotel that we stayed at on our four week trip to the US and I would highly recommend it. less