Off putting for a Best Western Plus
17/09/2018 AlwaysHopeful419, Carlsbad, California
The rooms were very small. It said queen size beds and they were the smallest double beds I've ever been in. The bathroom was awful. It had a giant hole cutout in the ceiling with a fixture hanging... more
The rooms were very small. It said queen size beds and they were the smallest double beds I've ever been in. The bathroom was awful. It had a giant hole cutout in the ceiling with a fixture hanging, very dated and dirty. No towels or washcloths were in the room either. It was as if they didn't have the staff to clean up. Went to the hotel restaurant and bar and the food was over priced and adequate at best. Thankfully it was just a pass through hotel on our way to San Fran, but 12 hours was more than enough for me. less
kswenink, General Manager at Best Western Plus Carpinteria Inn, responded to this review
Thank you for you review, we appreciate your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We also do not have double beds at our property, they are queen size beds. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.