"Plus" = "Pricey" (with some other "Minuses")
16/08/2019 Darrel L, Los Angeles, California
Nice looking property from the exterior and the rooms are well-appointed but too pricey (even with our AAA rate) -- a room facing the lush interior garden courtyard will cost you a bit more if you lik... more
Nice looking property from the exterior and the rooms are well-appointed but too pricey (even with our AAA rate) -- a room facing the lush interior garden courtyard will cost you a bit more if you like a nice view and not one of the surrounding parking areas.
There's a restaurant called Sunset Grille on the 3rd floor, which I guess was the reason there was no complimentary breakfast included at most "Plus" properties.
Staff was very nice overall. I’m a BW Rewards member and upon checkout Krista helped me with my option to receive points for my stay or get a snack bag (why one or the other? And who would want a snack bag filled with chips, etc., instead of points?) On the other hand, my rewards program status was never acknowledged by staff at check-in.
Also, there was a strong odor of cigarette smoke in the hallways and lobby -- I'm guessing from the side lobby door remaining open from the time we checked in (7 p.m.) to the time we returned from dinner (10 p.m.) -- not to mention the security issue that it raises.
On a final note, just a couple of minor "Minuses": the pool was the smallest we’ve ever seen in proportion to the size of the property, and one of our rooms had a second random desk chair in the corner instead of a nicer cushioned-chair w/ottoman.