You can tell a lot about a hotel from their scratchy shower towels.
The pluses: WiFi worked well. I'm not much of a TV watcher, but when I did watch the picture was fine and there were a number of channel selections. The beds were comfortable and the room and bathroom were clean. Most of the people I dealt with were friendly and responsive. The one who wasn't, I'll discuss in a moment. The hotel is in a great area. If you don't mind walking, you could park and not drive your vehicle again until you checked out of the hotel. Although I didn't use it, the workroom seemed well stocked with newer cardio machines.
So...the not so goods. The aforementioned scratchy towels. My friend told me I should convince myself that it was an exfoliation at a high end spa- my imagination isn't that good. The hot tub says the occupancy is three adults. Without a doubt it is the smallest hot tub I've ever seen- in a hotel or a home. If you were not intimately familiar with folks before you hit the hot tub, you would be by the time you got out. The pool is heated and, in keeping in scale with the hot tub, is quite small as well. The water pressure in the shower was fine but the water temperature would go from frigid to scalding very quickly without you doing anything to adjust it. It is an older hotel and it shows its age in construction. One is the plumbing/water temp issues in the shower. Another is the room floor between room floors isn't soundproofed at all. I would strongly recommend that you get a room on the third floor if you can. Otherwise you will know when your upstairs neighbor is awake and walking. The room lights are on timers- which is fine, expect the motion sensors are in the hallway near the door. If you are laying in bed, or using the restroom, the lights are going to go off. Which left me fumbling for a light switch in the dark more than once.
My friend and I stayed Saturday and Sunday night. Saturday night was fine but Sunday night was a different story. The people above us- I'm not sure if it was a family of elephants with small elephant children, the Rockettes, or who it was but they were running from one side of the room to the other, they were dropping/throwing/jumping on the floor from the bed or something else that made sleeping downstairs from them impossible. This began about 9PM. I finally called the front desk around 11:30PM to complain. As a side note, I've had the great fortune to travel in several parts of the world and in the US and I can honestly say that this is the first time I have ever called a front desk to complain about anything. Whomever answered the phone at the front desk assured me he would investigate. He either didn't do it, or he likes the Rockettes so much that he let them continue to practice, or he fed the elephants because the noise didn't end until about 12:30AM. Much to my delight, the noise from upstairs began anew at 5:30AM the next morning. I was less than pleased with my 5 hours of sleep. Yes, I know, I could have called the front desk again but that seemed a wasted effort and did I really want to change rooms at 11:30PM or 5:30AM?
I mentioned this incident to the desk upon checkout the next day. I wasn't expecting much, but I was expecting more than: "I'm sorry, I wasn't here last night. Will your room charge be on the same card as you checked in with?" I don't know...offer breakfast, take 10% off my room, throw a bottle of complimentary water at me, offer to let me speak with the manager...do something that would help me think you care when a customer is completely dissatisfied with his accommodations.
I enjoy Carpenteria and visit at least once a month. This was the first, and last, time I will stay at this hotel. I certainly couldn't recommend the hotel to anyone else. It's not just the noisy neighbors- but the hotel is loud. When a door shuts in your hallway, you hear it, water temperature issues, the towels, and more. I'll find another place to stay in the future. less
kswenink, General Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
Dear 1Groverbeach, I would like to take this opportunity to apologize for your unpleasant experience as a guest at Best Western Plus Carpinteria Inn. We appreciate the time that you took to bring the matters to our attention. I assure you that the these will be looked into as well as making sure that our teams take care of our customers at check-in, througout your stay and check-out. Please feel welcome at our hotel in your future travels.