I spent the past two nights with family in this hotel. My experience was so bad that I actually decided to download TripAdvisor app so that I can write my review. So here it goes:
1. First night: We stayed on the second floor. We could hear EVERYTHING that the people above us were doing, including the sound they made when using bathroom (you got it?). At 3am in the morning, people above us got up. We could hear them walk, turn on the water, flush the toilet, etc. Their footsteps were so heavy that our room was shaking. I wonder how safe the building was. At 5am, I could not bear it anymore so I requested room change. They changed us to 3rd floor so no one is above us.
2. Second day: The new room on 3rd floor had broken coffee maker, broken lamp, broken phone, and a almost-clogged sink. Well, not too bad. Then we found tons of sand on our sheets. Mascara mark on a pillow case. Asked room service to change sheets and everything. Next day, saw more sand-looking stuff all over the bed, and we realized that they kept on falling off from the ceiling through the night, as we slept underneath. We probably breathed in some too. Hotel agreed to refund us one night, but refused to refund both night.
3. My friend's room had many spider webs across the ceiling.
Overall, it's a cute looking hotel but it's not been taken care of. Will never stay again less
kswenink, Manager at BEST WESTERN PLUS Carpinteria Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do our very best to locate & minimize any excessive noise during quiet hours. Our property is continually checked and rechecked by our maintence team and we will continue to do so. Our housekeeping staff has been notified of your review as well. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.