Lied to and Mistreated - Stay Away
10/03/2018 SP_Denver, Denver, Colorado
I've traveled for many years, all over the world, and never been blatantly lied to by front desk staff as I was here. I've also never come close to having to call the police about actions take by the ... more
I've traveled for many years, all over the world, and never been blatantly lied to by front desk staff as I was here. I've also never come close to having to call the police about actions take by the hotel itself. I have reported this to Best Western and here is the content of my complaint. Read on if interested but save yourself time and grief by simply not staying here.
I’d already asked for a room change because of noise. My second room faced the interior courtyard, which was quieter from a street/freeway noise perspective, but I subsequently found out the room directly above me was under construction.
I received a letter upon check-in stating, “Daily bathroom renovation will start on Sunday, February 18th and will run through March 6th, and will be between 9:00am – 5:00pm.”
Since I was going to be working during the day I decided this wouldn’t impact me. However, when I returned to the room at 5:30 Monday evening the construction was still ongoing; I could hear impact drivers, banging, squealing, scraping—typical construction sounds.
I called the front desk and was informed, “They got permission from our manager to go until six.”
I went out to dinner. Returning later in the evening, I thought I could still hear some noise and spoke to the front desk again. This time, the woman at the front desk said she’d “call the people in the room next door and tell them to keep it down.”
At ten pm, the noise was continuing, sounded like construction (drills, impact drivers, etc. as noted above), and was clearly coming from above me, not the people next door.
I changed back out of my pajamas and walked upstairs where I saw individuals engaged in construction activities including sanding drywall. I went down to the front desk, quite angry at this point. I said that if it didn’t stop I’d call the police. This was in clear violation of local noise ordinances in addition to human decency. Plus, they'd lied to my face earlier on multiple occasions.
In addition you should know that the hotel left back and side doors open and/or unlocked all night, not secure at all. I ate one dinner in the restaurant and that was terrible as well. A "steak sandwich" was unrecognizable, gristly strips of "meat" in a greasy, thick sauce. Yuck.
I was clearly, blatantly lied to several times and checked out the next morning. less
kswenink, Manager at Best Western Plus Carpinteria Inn, responded to this review
Dear guest, Thank you for your review about your recent stay with us. We greatly appreciate it.I want to apologize for not meeting your expectations and we are sorry that you feel this way, the issues mention above have been addressed to proper department. We currently are just working on one room to improve the hotel for the future. Again, we are sorry for the inconvenience and we hope you will stay with us and give us another chance to make things right. We are looking forward to serving you again soon.