Best Western Plus Carpinteria Inn

I have stayed at this hotel many times during the past 25 years. I am sorry to say that both the service, cleanliness and comfort of the rooms has gone way down hill over time. The lobby has been renovated but the rest is not up to standards. The first night I had a room near the freeway. It was very noisy, the bathroom fan was broken and could not be turned off. The sheets smelled like they had not been changed and when I looked closely, there was hair and stains on them!! There were hairs left in the bath tub and on the towels. I do not believe they had bothered to clean the room. I asked for another room the next day and it was better. The front desk staff range from very nice and helpful to nasty and horrible. Checking in late in the evening, the young woman was horrible! She acted like we were bothering her by checking in and could barely explain or answer questions. When I asked about check-in times (regarding a friend the next day) she said they didn't have a time and it depended on housekeeping and how was she supposed to know when the rooms were ready? I was shocked at her response. Most hotels have a check in time, like after 4:00 or something. She acted like I was making some impossible demand on her asking for a check-in time. Very rude. I am so surprised since the day time staff are so very nice and accommodating. The manager was working the day I checked out and although he was efficient, he was not at all friendly. less

Nice Hotel with-in walking distance to downtown.except one of the only BW I have stayed at with no comp breakfast included. Had to travel to downtown for breakfast which was a nice morning walk,Staff at hotel was very nice. rooms are fairly new, no negatives. less

By chance our hotel was south of the 101 closure because of rain. Our room was small but held our wine tasting group. Found a local resturant that was OK not as good as our Chase on State in Santa Barabra which we had to cancel because of the rain-out on 101 freeway. less

The outside and the lobby were well maintained and visually appealing. The hallways and the room were clean and above standard BW's. No breakfast included but they do have a restaurant upstairs and they are very close to many choices in downtown. The staff is very nice. Plenty of parking. Would return. less

We were surprised when we arrived at this property. While it is in a city setting, it really seems like a place on its own. The atmosphere is very cozy. We had a room in the corner with a private balcony overlooking the courtyard, a little closet, and a large bathroom with two sinks. Unfortunately, it was rainy, so we did not get to enjoy the private balcony. The room was right around the corner from the restaurant on the third floor, which serves breakfast and dinner. The portions were large enough to share, but the meal preparation was a little iffy. The first day was not so good; the second day a big improvement. Overall, for a short getaway, this place is perfect. less