Property is located right off the freeway, close to the shops and a few blocks away from the beach. This stay left a lot to be desired though. Revived a check in email the day prior to arrival. I mentioned I was a diamond select and asked about upgrade and early check in, perks of the status. Didn’t end up trying to check in early as I was told that began at 12:30... if rooms are available the night before via vacancy you would think I’d be able to check in at any time. 330pm or so arrived but at check in was not acknowledged as a diamond select or provided any welcome gift or option for extra points. Again both perks from the diamond select status.
Immediately upon entering the room when to the restroom and noticed a long hair on the toilet! Due to covid-19 there should be extra precaution and stringent cleaning going on. If a hair is left behind how good of a cleaning job was actually done? I called to report and front desk agent said they could send someone up, but the last thing we wanted was to come into close contact with others. Besides they had a chance to clean the room and double check the next day since apparently rooms are being kept unoccupied for some time after a checkout.
The room I was assigned to had a balcony unfortunately the room next to mine also shared this balcony. I was told at check in that rooms were not all being used so that after a stay a room would stay vacant for a few days. It would make sense that rooms that share balconies not both be in use at the same time for social distance measures. We didn’t feel comfortable sitting in the balcony as there were two ladies out there having wine when we took a look.
Another issue is that pool reservations are required and was told that 5 people maximum at a time.
I tried making a reservation when I did the email check in the previous day but was told I could not do that.We had a reservation for the pool from 11-12 this morning and then a family of 4 joined, 2 of us + 4 = 6 which would be over the stated capacity. Other amenities not offered, use of the fitness center and spa/jacuzzi. less