Best Western Plus Carpinteria Inn

I have a job going on at the Santana Barbara Airport at night , and choose to stay in Carpentiera Best Western. Have not had 1 issue with being able to sleep during the day , I talked to Anna and asked if we could get rooms away from the front which is normally the loudest during the day. She took care of my crew and can not complain. Work or play definitely the place to stay in Carpentiera and Santana Barbara area. less

The hotel was beautiful, except for the construction going on in the floor we were staying at made the room smell like fresh paint... The rollaway bed we asked for couldn't be more uncomfortable, so much so that we ended up sleeping on the floor (NEVER ask for one, its unfair to the person sleeping in it! less

This is probably one of the nicest best western properties in the united states! The old world spanish decor fused with modern styling, and the location close to everything canot be beat.The rooms are spacious and nice, with some rooms having balconies to enjoy the morning or evening. less

I've traveled for many years, all over the world, and never been blatantly lied to by front desk staff as I was here. I've also never come close to having to call the police about actions take by the hotel itself. I have reported this to Best Western and here is the content of my complaint. Read on if interested but save yourself time and grief by simply not staying here. I’d already asked for a room change because of noise. My second room faced the interior courtyard, which was quieter from a street/freeway noise perspective, but I subsequently found out the room directly above me was under construction. I received a letter upon check-in stating, “Daily bathroom renovation will start on Sunday, February 18th and will run through March 6th, and will be between 9:00am – 5:00pm.” Since I was going to be working during the day I decided this wouldn’t impact me. However, when I returned to the room at 5:30 Monday evening the construction was still ongoing; I could hear impact drivers, banging, squealing, scraping—typical construction sounds. I called the front desk and was informed, “They got permission from our manager to go until six.” I went out to dinner. Returning later in the evening, I thought I could still hear some noise and spoke to the front desk again. This time, the woman at the front desk said she’d “call the people in the room next door and tell them to keep it down.” At ten pm, the noise was continuing, sounded like construction (drills, impact drivers, etc. as noted above), and was clearly coming from above me, not the people next door. I changed back out of my pajamas and walked upstairs where I saw individuals engaged in construction activities including sanding drywall. I went down to the front desk, quite angry at this point. I said that if it didn’t stop I’d call the police. This was in clear violation of local noise ordinances in addition to human decency. Plus, they'd lied to my face earlier on multiple occasions. In addition you should know that the hotel left back and side doors open and/or unlocked all night, not secure at all. I ate one dinner in the restaurant and that was terrible as well. A "steak sandwich" was unrecognizable, gristly strips of "meat" in a greasy, thick sauce. Yuck. I was clearly, blatantly lied to several times and checked out the next morning. less

The hotel is a nice, clean one with a good restaurant upstairs on the second floor. I arranged for a late checkout on the date of my departure. The pool is miniscule and the so is the jacuzzi. The late checkout was approved by the front desk staff upon my call to the desk from the phone in the room. However, on the departure date at the regular check out time, I heard a few loud bangs on my hotel room door. I did not answer, as I was not expecting anyone. A few minutes later, I heard someone trying to forcibly enter the room with a key. I had to get up from working on my laptop to meet them at the door. I was puzzled and offended when a male staff member, accompanied by a woman questioned why I was still in the room. I assured them that I had arranged for a late checkout and would be leaving as soon as my work was done. Without apology they both left and I closed the door to resume my work until the proper extended checkout time. Very unprofessional. Very rude of the staff. At checkout I mentioned to the front desk manager that I didn't feel it was necessary. Still, no apology. Just a sad and sorry excuse. I won't be staying here again. I can do much better. less