A pleasant stay but missing a few key points
19/06/2017 efly, canada
I will say that this is the fourth stay at this hotel and all have been satisfactory. Sometimes though satisfactory is not enough and for the first time myself and the individuals that travel as part ... more
I will say that this is the fourth stay at this hotel and all have been satisfactory. Sometimes though satisfactory is not enough and for the first time myself and the individuals that travel as part of our returning group may be looking for alternatives for our next visit.
I want to stress there is nothing particularly wrong with the hotel. I generally stay in their kitchen equipped units and find that the room is clean, maintained appropriately and that the staff is exceedingly helpful with everything from restaurant recommendations to directions to their valet service.
Unfortunately at the time of my last stay I was distressed to find out that the restaurant located in the lobby was no longer open in the evening to share a cocktail with the others in our group. In addition the exercise room was small, under stocked with working equipment and felt somewhat isolated and insecure.
I will be the first to admit these are two relatively minor issues and in the case of the exercise room appeared may have been temporary.
At the end of the day it will come down to what is more important for our group. The need to socialize after a long day at the "office" versus the comfort we have developed with this property.
In terms of the property itself the location could not be better. It is located essentially near the entrance to the downtown core. It is within easy walking distance to the harbour, the Empress, the many restaurants of downtown, the arena, China Town and the Harbour Airport. The ease of getting to and from the location by car is a tremendous benefit of the hotel. Although parking is not provided onsite the valet service is prompt and professional and open to meeting any time lines you have in regards to your car. There are two groceries within easy walking distance. A local market is one block east and a major chain is located three block east and two block south (ten minutes walk). The larger location retails prepared meal options for those wishing to avoid the cost and time requirements of using restaurants.
A useful hotel service is the bikes they have available for guest that wish to explore the city by this mode. If you wish to take on a more serious adventure (bike or otherwise) MEC is located around the corner from the hotel and it can assist you with all your needs.
Will I be staying a fifth time at this hotel. That is difficult to say. If I pick some other hotel in Victoria it will not be because of something the Best Western was not doing to make my stay pleasant, safe and comfortable.
It is simply a need to have a place to kick back and socialize onsite during the post dinner hours. less
ChrisWatson27, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review
Thank you Elfy for such kind comments about our staff. We are so lucky to have such helpful front desk staff able to assist with guest needs, wonderful housekeeping staff that work as hard as they do to ensure the room is perfectly clean, and our bell staff that ensure vehicles are brought around in a timely fashion. I am also glad to hear you have taken advantage of our complimentary bicycles.
Thank you as well for your repeated business, and we are sorry your last stay seemed a little less satisfactory than stays in the past.
Unfortunately, I have little to add in regard to our restaurant not opening in the evenings. The Ruby restaurant is open until 3pm daily, and then used as private event space in the evenings. Fortunately, our location is right in the middle of downtown Victoria, and restaurant/pub options are endless.
I am pleased to announce that we have just completed renovations on our first floor which includes a renovated fitness centre with new equipment, as well as a brand new guest laundry area. Guests will also find that our opening of what used to be a back of house stairwell to guests acceding the first floor will make the space seem more conected to the rest of the property.