First Class Staff
25/01/2017 Jean O,
My husband and I have been staying in a kitchen studio unit here since mid December and plan to stay awhile longer. The hotel is clean, walking distance to the Harbour, both of which are very importa... more
My husband and I have been staying in a kitchen studio unit here since mid December and plan to stay awhile longer. The hotel is clean, walking distance to the Harbour, both of which are very important to us. However, the icing on the cake is the exceptional staff, from Chris the manager, down to every staff member. Staff are always friendly, and offering to help out in any way they can. Clear to us that they are very well trained, very happy in their roles as many have been here for long periods of time. Truly an enjoyable experience and look forward to spending more time here next winter. less
Haley C, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review
Jean O, thank you for leaving us this review on TripAdvisor. Our suites offer all the comforts of home with a living area and fully equipped kitchen. Our location may be a huge draw for guests, but I agree, our exceptional staff is what sets us apart. We are fortunate to have a team that truly cares about our guests, and providing the best service you'll find. We look forward to having you stay with us again next winter!