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Best Western Plus Carlton Plaza Hotel

AAA - 3 Diamond

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Discover the best of Victoria at this elegant hotel- close to attractions, restaurants, shopping districts, Victorias Inner Harbour and Save-on Foods Memorial Centre, 100 non-smoking!

Right in the Heart of Victorias boutique shopping district The Best Western Plus Carlton Plaza Hotel is proud to offer the finest in accommodations and friendly customer service at an affordable rate! The convenient downtown location of this Victoria hotel is ideal for guests visiting the Royal British Columbia Museum, Craigdarroch Castle, Victorias IMAX Theater and is a short drive to the Butchart Gardens. Guests looking for things to do in Victoria will enjoy being close to local attractions, theaters, golf courses, and whale watching expeditions. Favorite attractions also include Antique Row and the Maritime Museum of British Columbia.

This Victoria British Columbia hotel features spaciously-appointed guest rooms and suites, each equipped with free wireless high-speed Internet access, 37-inch flat screen televisions and Keurig Coffee makers. The on-site restaurant, London Tube is a great place to enjoy a delicious meal before sightseeing. Additional amenities at this British Columbia Inn include a fitness centre, guest laundry, business centre and meeting facilities.

For superior customer service and a convenient location in Victoria, make a reservation at the Best Western Plus Carlton Plaza Hotel!

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642 Johnson Street
British Columbia
V8W 1M6
AAA - 3 Diamond


Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 11:00:00


Location and Attractions

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642 Johnson Street
British Columbia
V8W 1M6

What's nearby?


  • 0.05 mile(s) from Victoria Conference Centre

  • 115 kilometer(s) from Vancouver, British Columbia

  • 111 kilometer(s) from Nanaimo

  • 10.00 kilometer(s) from University of Victoria

  • 316 kilometer(s) from Tofino, British Columbia

  • 25.00 kilometer(s) from Royal Roads University

Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506


TripAdvisor Traveller Rating: Rating: Based on 1071 traveller reviews
Rating: 5 528
Rating: 4 390
Rating: 3 113
Rating: 2 25
Rating: 1 15

No hot water

24/06/2017 corilynng, Sechelt, Canada

The hotel did not have any hot water for bathing. The staff did not offer solutions the problem and did not appear empowered to make customer satisfaction solutions. I would recommend in the future th... more


Good location and kind staff

22/06/2017 459sangminc, SEOUL, South Korea

Location is quite nice. Staffs are perfect. The price to quality ratio is over average. Need to improve parking service and air conditiong. Not enough elevator to cover whole customes. Available to... more

Owner Response
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review
Thank you 459sangminc for writing us this review. We certainly agree that being located in the centre of Downtown Victoria places us a great area for walking and to offer complimentary bicycles to our guests!We provide Valet Parking inclusive in our very reasonable parking fees: $20 May-September, and $10 October-April. We hope you will return to Victoria again 459sangminc.

decent location

22/06/2017 B7288CFjohnr,

The best thing about this hotel is that it's smack in the middle of downtown so walking distance not everything. The rooms were in need of renovation and some better appointments. there is no lounge t... more


A pleasant stay but missing a few key points

19/06/2017 efly, canada

I will say that this is the fourth stay at this hotel and all have been satisfactory. Sometimes though satisfactory is not enough and for the first time myself and the individuals that travel as part ... more

Owner Response
ChrisWatson27, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review
Thank you Elfy for such kind comments about our staff. We are so lucky to have such helpful front desk staff able to assist with guest needs, wonderful housekeeping staff that work as hard as they do to ensure the room is perfectly clean, and our bell staff that ensure vehicles are brought around in a timely fashion. I am also glad to hear you have taken advantage of our complimentary bicycles. Thank you as well for your repeated business, and we are sorry your last stay seemed a little less satisfactory than stays in the past. Unfortunately, I have little to add in regard to our restaurant not opening in the evenings. The Ruby restaurant is open until 3pm daily, and then used as private event space in the evenings. Fortunately, our location is right in the middle of downtown Victoria, and restaurant/pub options are endless. I am pleased to announce that we have just completed renovations on our first floor which includes a renovated fitness centre with new equipment, as well as a brand new guest laundry area. Guests will also find that our opening of what used to be a back of house stairwell to guests acceding the first floor will make the space seem more conected to the rest of the property.

Best Westerm Carlton Plaza Victoria Downtowm

18/06/2017 miriammD5185AS, Edmonton, Canada

Very conveniently located. Friendly staff. Rooms & hotel facility in need of a face lift - a little run down. Needed to ask for a couple of lamps for better lighting in my room. As a whole I enjoye... more

Owner Response
Haley C, Front Office Manager at Best Western Plus Carlton Plaza Hotel, responded to this review
Thank you for your review miriammD5185AS. Our location in beautiful Victoria, BC offers guests the ability to walk to all downtown attractions, shops and restaurants. All of our front desk agents would be happy to give you directions and/or recommendations. It's great to hear you enjoyed your stay with us, we hope you return soon!