Convenient and a great value
24/02/2019 bmatda, Bristol, Virginia
In town to tour Elon I got this hotel through a Priceline Express deal. I got 2 rooms, one for myself and one for teenage daughter. Even though I didn't request it, the lady at the front desk put us i... more
In town to tour Elon I got this hotel through a Priceline Express deal. I got 2 rooms, one for myself and one for teenage daughter. Even though I didn't request it, the lady at the front desk put us in adjoining rooms. Both rooms had 2 double beds, microwave, refrigerator, and coffee maker. Everything was clean, even the appliances, which I'm sometimes skeptical of. We were at the back of the building, so no road noise. The beds were comfortable with plenty of pillows. The bathrooms were also well stocked with towels. The hotel has a very nice restaurant that was busy on a Friday night. We didn't eat there, but it looked like it would be a good place to have dinner There is a complimentary breakfast buffet in the mornings, with lots of choices. Eggs, biscuits, sausage gravy, hash browns, 2 different kinds of sausage, plus you could make your own waffles. Plus pastries, bagels, juices, milk, toast, coffee. All of the food and beverages we tried were fresh, and the dining area kept clean.
There were only 2 minor things that made me give 4 stars out of 5. The layout of the hotel is weird. You can't get through the lobby or restaurant area to the rooms. You must go outside and in through one of 2 doors. It was pouring the rain the whole time so getting in and out meant getting wet. The other thing was water pressure and the shower/tub faucet in the bathroom. I worked with the faucet to try to get the best water pressure and never could get a good shower spray. It wasn't the worst ever, but it seems the fixtures for the tub need to be replaced as they were out of date and there was discoloration that looked like mold. (I don't think it was mold, but it didn't look good at all.)
All in all, it was a very good experience and if our child decides to attend Elon we will stay again. It is very convenient to the University plus plenty of restaurants or shopping. less
DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for your survey and glad your stay was a pleasant one!
Sorry for any inconveniences during your time with us! However, you actually can get from your room to the lobby. All the rooms are inside entrance and you can get from one area to another without going outside.
Thank you for letting us know about the water pressure and the condition of the fixtures. We will review your concerns with all involved.
We look forward in serving you in the future!