Don't stay here if you don't want to get Covid
The hotel presents itself as caring about its guests' health and safety, including requiring masks in the common areas. There are several signs about it, but employees won't say anything to people not... more
The hotel presents itself as caring about its guests' health and safety, including requiring masks in the common areas. There are several signs about it, but employees won't say anything to people not wearing masks. A large group checked in the hotel today, I'd say at least 30, with not one of them wearing a mask. The four times I went into the lobby, I had to squeeze between people hanging around as if they've never heard of masks or social distancing.
I called and spoke with Jeff at the front desk, who said he'd already gotten several calls from other guests but there was nothing he could do. He said I'd need to speak to a manager, but there wouldn't be one at the hotel until the next day. When I responded that there was plenty he could do, such as telling people they need to wear masks while in the lobby, he continued to pass the buck to absentee management. Then he patronizingly asked if there was anything else he could do for me ... though he hadn't done a thing for me or other concerned customers.
The only thing I see the hotel doing about Covid is significantly limiting breakfast, and putting tables in front of the front desk to keep customers farther away from employees (and closer to each other).
There are loads of hotels in this area. i strongly recommend choosing another one. less
Hiren Patel, General Manager at Best Western Plus Buda Austin Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.