It's a 2.5 Star at Best. Crowded, Smelly and Not In Working Order.
02/01/2019 TravelGeekGirl, New York City, New York
I debated about how to review this hotel because you don't really have great options in this tiny town. (Whatever you do, don't stay at the Best Western Ruby Inn- that's even worse/grosser.) This hote... more
I debated about how to review this hotel because you don't really have great options in this tiny town. (Whatever you do, don't stay at the Best Western Ruby Inn- that's even worse/grosser.) This hotel was so crowded that breakfast overflow went into meeting rooms and the food was poor. We had multiple issues - we stayed for 2 nights and our room was not cleaned when we returned after the first day. We were told all the housekeeping staff had left so they gave us towels and after arguing, 'agreed' to have maintenance clean the room. I think they took about 2 minutes which leaves me to wonder if anything is ever cleaned in the room. The halls were smelly - and we weren't the only family to notice. Our TV was so dark that we couldn't watch it. When we inquired how to make it brighter, the maintenance person explained that there was no way to do that and all the TVs were like that. (He wondered aloud if they were defective or should all be replaced....) Hopefully, you can find a better option. less
rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for taking the time to detail your experience. I apologize for the issues you experienced during your recent stay. We strive to exceed our guests expectations and obviously failed in many aspects. I will be discussing your comments with the housekeeping and maintenance personnel in an effort to improve the experience of future guests.