Comfortable, Close to Park, but Noisy and Fitness Room Needed Attention
19/09/2018 andreaaaa2018, Savage, Minnesota
This was a nice hotel with a great breakfast, great lobby, nice pool area, and close to the park with the shuttle stopping at the hotel, but I can't give it 5 stars-we had a noisy adjoining room, nois... more
This was a nice hotel with a great breakfast, great lobby, nice pool area, and close to the park with the shuttle stopping at the hotel, but I can't give it 5 stars-we had a noisy adjoining room, noisy hall door, malfunctioning/missing fitness room equipment and hard water.
When I reserved the room I didn't know it was an adjoining room. If I had known, I would have asked for another. The guest in the next room had the tv on all night and it was noisy. We could hear hallway noise too-the room door was not soundproof. The fitness room had 2 treadmills, one that didn't work and the other that was off balance when used, plus the tv remote was missing, so I had to scroll through by hand the channels and with each channel delay and no published channel list, it took 10 minutes just to find a channel. There was a channel of listed channels, but when you are 20 channels away, it's a slow process.
I told the front desk about the fitness room and the staff person was genuinely concerned and said she would get it fixed. She thanked me for letting her know. Good customer service there.
We stayed 1 night. less