Normally I wouldn't write a bad review while I'm still at the hotel, but I'm so frustrated. I wrote several paragraphs and calmed down enough to delete and rewrite.
After a 10 hour drive from Yellowstone, I arrived around 10:00 pm. I got into my room and noticed that it only had 2 queen beds. I checked my confirmation and it indicated 3 adults 2 children and 2 queen standard room. I vaguely remember a pullout sofa when I booked my room at the beginning of the month. I don't know how, but I must have made a mistake with the booking.
I called the front desk and indicated I should have a sofa bed since I have a family of 5, and that is what I remembered reserving. The girl told me that is not an option, but there is a roll away bed I could get for an additional $25 per night. Maybe I got this reservation mixed up with another hotel, it was late, I needed another bed, so I agreed and started wiping down the room due to COVID-19 and unpacking and my family started showering.
The main issue, when I entered the room and called to ask I should have been told there was a sofa bed option. It felt like I was the one taking advantage, asking to comp the roll away bed because I didn't want to repack, move, and wipe down the new room. Of course, they didn't comp the roll away and I ended up moving to the suite with the sofa bed that I researched myself that originally wasn't an option. To be clear, it wasn't about the cost. The suite was only a a few dollars more.
When I got into the new room and I saw the bed cover. I called the front desk and the tone was like, what do you want now? I had to ask for a new bed cover. Look at the pictures. Would you have slept on the first cover? 2 hours later I finally was able to settle down and sleep. less