Overall it could be called a very basic hotel to stay at in a pinch, but there were a few MAJOR problems when I had to stay there in a pinch for my work trip. There was a sports competition in town so... more
Overall it could be called a very basic hotel to stay at in a pinch, but there were a few MAJOR problems when I had to stay there in a pinch for my work trip. There was a sports competition in town so all other places were fully booked and they charged $180.00!!!!!!!!!!!!! This was a JOKE! Typically I would say you get what you pay for........ not in this case.
Room was ok, smelled funny and had some drainage problems, but other than that would have been totally fine. The treadmil was a joke. It kept stopping unexpectedly and the speed dials were completely off. (For $180 you would think they could upgrade to a working treadmil). Breakfast was ok- just your typical hotel stuff. The one problem I had was there lack of selection for hot drinks. They had coffee, and lipton tea. That is it. You would think (especially in utah) that they could invest in I dunno a hot chocolate or herbal tea.
All of this would have been fine and I would have been ok if it were not for one last thing that pushed me over the edge:
The thing that REALLY ticked me off though was that the hotel smelled like incense and drugs! I had hoped to be able to come back from my work and relax and enjoy a night to myself, but I had such a bad headache from the smell that my night was terrible. It was blaringly obvious in the lobby, but the smell also permeated into my room and kept me up all night.
Typically I would say that a place like this will work in a pinch, but for whatever reason this time it severely disappointed me. In my pinch it was a complete and total let down. less
rubysinn_management, Manager at Best Western Plus Bryce Canyon Grand Hotel, responded to this review
Thank you for your detailed review of your recent stay at our hotel. We strive to meet the expectations of all our guests and we obviously failed in that respect during your stay. On behalf of our staff I would like to apologize for the issues you experienced with the room, treadmill and breakfast. Each of these issues will be address immediately. I hope these issues did not take away from your visit to Bryce Canyon National Park.