Best Western Plus Bristol Hotel

A nice and cozy hotel, in the best tradition of the Best Western hotels.The staff was super helpful (we had a problem with the air-condition in our room and they changed the room). The breakfast was very diversified, with various choices and, of course, tasty/ less

Bad experience with an awful hotel. It claims to have 4 stars but I wouldn't have given it 3. I must start with a good word for the staff and say they did try to be nice and help with everything but a smile and some good intentions don't compensate for a really bad hotel. And my issues with the place do not begin with the fact that the air conditioning did not work during some very warm days, the wifi was not operational at the room we received so we were moved to a room with better reception but the connection had to be reset again and again. Broken curtains that did not allow blocking the morning light. The first room we got was facing kids school that was very noisy - remind you that no air condition forced us to open windows to have some fresh air.... Food was not bad. Safe did not work had to call support. less

I stayed 4 nights here and I would say that the room was comfortable and spacious with a large bathroom, however the decor of the hotel is very out dated and in places peeling off the wall. The room wasn't cleaned to a standard of what I would expect and the hallway was clutters with pieces of furniture and a dirty rag that sat on the carpet for the duration of my visit. The bar is non-existent and never open. The restaurant was of decent quality and the waiter very attentive. Plenty of TV channels in all languages and a good mini bar in the room. Overall a decent hotel but definitely not a 4*. less

Stayed here 3 nights Very nice staff Good location ..tram system excellent and a few go right past the hotel. Room could be a little brighter but it's ok.. Breakfast ok...had better but it does the job Wouldn't hesitate to stop here again less

I stayed in Sofia for 3 days for business and chose to stay here. Booking this hotel, my expectations were for simple clean accommodation with a decent wifi. When I arrived the decor struck me as extremely outdated and the room smelt of stale smoke. There was furniture in the corridor on my floor - beds, mattresses, desk etc - which in three days nobody made any attempt to move. When I arrived, I spotted a dirty mug outside of another hotel room and this mug was still here when I left. Housekeeping cleaned my room and removed the bath mat from the room without replacing, so I had to use a towel to throw on the floor. My toiletries were also not replaced. On checkout the card machine didn't take AMEX, which it should have done. No apology worst of all, the intermittent wifi meant that I could not work in a meaningful and continuous way. For me this hotel was disappointing and unsuitable for business travel. less