Visited Sofia in September 2018 with family
Location: Good location, about a 15 minute walk to Serdika and a 10 minute walk to Mall of Sofia- which we found to be modern with good variety of shops and eateries.
Room: Booked a premium twin room and we were placed on a higher floor (as per our request) - very impressed with the room - it was huge! (I wondered if we had been upgraded? If so - many thanks to the hotel!) - the room felt very suite like - highly spacious, twin beds, plenty of room to move around, a kettle with tea and coffee facilities! (<-- great bonus as majority of European hotels do not seem to provide this) and even had bathrobes and slippers! (any European hotel who provides slippers gets a gold star imo) . The room was quiet as we had specified and had a view onto the courtyard with mountains in the distance.
Restaurant: Breakfast was fine- good choices of hot items such as bacon, sausages and toast. Coffee machine was a bit slow and frequently either malfunctioned or ran out of water or milk! Cereals, cheese, pastries and fruits were also on offer. Got very crowded towards the end so do come early! The hotel does also have a restaurant (Who gives you 10% off discount apparantly if you dine there whilst staying but it doesn't open at weekends so we never got to sample it ).
Staff: Professionals, no issues.
We booked a transfer from the airport to hotel and return but noted on the board on entry that the hotel too offered such services..
All in all, a very pleasant one night stay- would highly recommend. less