Worse experience ever
28/09/2016 Olesja D,
We booked and paid few weeks in advance and set up meeting in hotel. We arrived earlier and they told that room is not ready yet, we decided to have lunch. After 2 hours we come back to reception (all... more
We booked and paid few weeks in advance and set up meeting in hotel. We arrived earlier and they told that room is not ready yet, we decided to have lunch. After 2 hours we come back to reception (all this time we been in hotel restaurants) and they told that half of the hotel is flooded and they not able to provide us room, but they will relocate us to another hotel 5 minutes walking distance and they will give us lift with our baggage. The bell boy was driving to another hotel almost 15 minutes. All the roads near hotel are closed, there is road works in progress. Very noisy, asphalt smell and dust. I called to hotel and he told that they can't do anything, everything is over booked and they already offered us more expensive hotel. We are in Sofia for one day, I tried to call all my customers and rearrange meeting. Manager suppose to call me back, after few hours no any calls or offers. Finally I called myself, no one answered. I give up, called to hotel.com, who also was useful, all they offered full refund. I booked throw booking.com new hotel instead. Very disappointed with **** 4 stars hotel. At least they should contact day before or at least when we arrived.
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review
I appreciate your feedback about BEST WESTERN PLUS Bristol hotel.
I`m very sorry, that we couldn't accommodate you, but we had to relocate some rooms at the same day and the alternatives were very limited. Really tried to provide the best solution for you.
We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.