Horrible hotel! Don't ruin your trip by staying here.
This hotel is incredibly deceiving. The pictures and description make it look like a modern 4-star hotel, when it is indeed FAR from it. First sign of trouble is, they will charge you upfront, which m... more
This hotel is incredibly deceiving. The pictures and description make it look like a modern 4-star hotel, when it is indeed FAR from it. First sign of trouble is, they will charge you upfront, which makes it harder to leave and get a refund. The minute you enter the room, you'll find a an old door that is not 100% secure. The carpet is old and smells, the furniture is old, the fixtures are old, there is not a sense of cleanliness. The biggest issue was the air conditioner not working. When brought to the attention of the front desk, they would give you a canned answer of: "it will take some time for the room to cool down, and to leave the window close". The A/C never cooled the room down, and it kept blowing slightly hot air, clearly not working at all. I brought it up to the front desk and they said there was nothing they could do, I asked for a different room with a working A/C, they said they didn't have any (not true), I ask for a fan, they did not provide one. I tried to open the window but it faced the street which meant the I could hear the tram stopping in front of the hotel every hour, plus I could hear the people in the street and smell the cigarette smoke. Horrible night, I left at 6 am in the morning in route to a better hotel to save my vacation. less