We spent in this hotel 2 nights. Hotel is very well located, metro stations 5 minutes, you can walk to the city center and visit all Sofia sights. Sofia shopping mall is in walking distance or you can... more
We spent in this hotel 2 nights. Hotel is very well located, metro stations 5 minutes, you can walk to the city center and visit all Sofia sights. Sofia shopping mall is in walking distance or you can use tram.
Hotel lobby is small but in good condition. Room was always clean and in good condition, bathroom was equipped with everything needed. Safety box, fridge and coffea and tea fascilities was ready for use. Flat screen TV offers plenty of channels in different languages.
Breakfast buffet was good you can choose from various food and waitress was nice and smiling. Unfortunately only one in this hotel.
Check in was horrible. We arrived at the hotel at 14:15. Receptionist told us that check in time is 15:00. (confirmation from booking.com confirmed chek in 14:00??) She didn´t do nothing, didn´t check system, didn´t offer to store our suitcase...She went to back office. So we went to the city for 30 minutes. We came back at 14:50, she let us waiting until 15:01. She didn't take care that my colleague use walking sticks. We got room finally after 10 minutes procedure! Front office staff and porter need to be trained customer care!!
Check out looked better. We paid our bill. Hope authorization of the first night was closed. But it didn´t....
You charged us 2 nights, but nobody closed the authorization of the 1st night and Monday morning you charge another extra night!!!
My colleague contacted front office and general manager to solve this situation immadiately. Both of them read this email but nobody answer untill now!!
I still hope that this is misunderstanding and we received some answer, our money will be credited as soon as possible and we will not be forced to make another steps!! less