Do not stay at this hotel. I stayed for one night with my family to enjoy Indiana Beach as a quick summer getaway. My daughter found bed bugs in one of the beds in our room. We immediately called the ... more
Do not stay at this hotel. I stayed for one night with my family to enjoy Indiana Beach as a quick summer getaway. My daughter found bed bugs in one of the beds in our room. We immediately called the manager and she came to the room and had no sympathy whatsoever. She then stated that it looked like some other kind of bug. Really? Regardless of what kind of bug it is...there was still a bug in the bed. She then told me that she was going to call the exterminator and call me back. Of course she called me hours later to say that it was not bed bugs but I am stuck with bites on my body. I was basically dismissed and not compensated monetarily nor offered an apology at the least! I will never stay at this hotel again nor will I recommend it to anyone I know! less
15078, Manager at Best Western Plus Brandywine Inn & Suites, responded to this review
Thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for not calling you back right away. Like I mentioned, we take this very seriously and I waited for my exterminator to come and inspect the room entirely. The exterminator found it not to be a bed bug. Your satisfaction is important to us and we hope you consider staying with us again so that we can have another chance to provide you with a superior experience.