Decided to visit relatives in Monticello and booked this hotel to limit contact. This is the first time we’ve traveled since the global pandemic and I’ll say after traveling for 9 years on the road I tend to avoid Best Westerns. I’ve mostly had ok to bad experiences with BW, seems like there’s always some kind of issue. Took a shot and had high hopes.
I spent some time looking at their website to see what guidelines they had in place for the pandemic, everything looked satisfactory. Rooms sanitized daily and they didn’t appear to be booked up due to the low rates.
The practices appear to be in place when we arrived, although nobody on the staff was wearing a mask the whole time we were there. Check in was fine, keys are turned over in a baggie and social distancing was maintained.
I just bought a plug in hybrid so if you have a travel charger, the light poles at the front of the building have GFI receptacles. I was able to plug in and charge with my travel charger after asking at the desk.
Room was fine, had to search for the sheets and pillow for the pull out bed for my son but we found them in the chest of drawers. Everything was clean and cups were disposable.
Towels are very nice here. I’m assuming they’re new, very thick and absorbent.
Didn’t care for the bed, I thought it was mushy and the wife agreed. We still slept a little but there were other issues.
First was a full lights and siren run from the Monticello fire department down the road. Woke us both up at 11pm. 1am a train was thundering through the town. And at about 5am another lights and siren run. Combined with the mushy bed, we were pretty groggy all day.
Breakfast has changed for the global pandemic. A very nice gentleman named Kenny made my plate and we talked a bit. A 7am there wasn’t anyone in the lounge area, but I wanted to unplug my car so coffee and breakfast seemed like a good idea. Plenty of grab and go stuff, and Kenny had eggs, sausage and potatoes. All was ok, Kenny was polite and engaging without being intrusive.
Morning shower was fine, plenty of pressure and hot water. No issues there. And finally checkout was easy.
So in all, they were fine. For Monticello, above average for sure, and the staff makes it. We checked out the pool and gym and they looked great but we decided not to use any of the facilities. less
15078, Front Office Manager at Best Western Plus Brandywine Inn & Suites, responded to this review
Thank you so much for giving us good honest feedback, we are so glad you decided to stay with us and we met your expectations. I am looking forward to sharing your review with our staff! Hope to see you again soon!.