Best Western Plus Brandywine Inn & Suites

This hotel is centrally located in the small town of Monticello and is close to Indiana Beach, for those visiting there as I was. The late-night check-in was the speediest I've ever experience. The hotel is very well kept, inside and out. The breakfast is pretty good.The room was very clean and was of reasonable size.A table with two chairs was oddly against the inside wall rather than than by the window. The room felt a little more contemporary than many such smaller town hotels thanks to one wall being offset by being painted red and a matching decorative pillow and spread appearing on the white duvets on the beds. The bathroom was a nice size and wile pretty basic in appearance, dark tan walls gave it a more contemporary feel. The toiletries were a cut above what I was expecting for this brand. My two complaints are that the beds were very soft and the toilets had a very weak flush. Housekeeping was efficient. After my first night, the four pillows were sort of thrown into a pile against the headboard in the center of the bed (see pic). I didn't mind but I found it a little unusual. There's a giant fitness center (separately branded and open to the public) that is physically attached to the hotel and shares the same parking lot. Assuming that this is made available to hotel guests, that's a big plus for anyone interested in using such a facility The WiFi seems to work well. less

Had planned a weekend getaway in Monticello, to visit some friends on the lake. We were packed and ready to go, when I got a call from my daughter-in-law asking for some help with my sick grandson. Of course we dropped everything to help out, that’s what grandparents do. After a few hours, when it looked like we weren’t going to make our reservation. I called the hotel. The phone rang and rang, so I knew they were busy. I called back, and Robert put me on hold. In the meantime I’d check on hotels website to see if they were booked., And yes no rooms available. So being from the restaurant business and hotel business. I knew they’d have no trouble reselling our room. We had booked it a few weeks back with points, so I figured Robert would rather sell the room for money instead of points. So was Robert picked up I told him about grandchildren, and that we needed to cancel and he could resell our room if you need it to. He said no you’ll be charge for the night our cancellation policy is 24 hours. I said Robert your hotel is sold out you’re turning people away, just resell the room. He said our policy is to hold your room overnight,. I explained I thought we give you plenty of notice most hotels that you cancel before 6 o’clock. I guess being the only game in town, they can set their own rules. So I called the best Western corporate, To plead my case. They said they have no jurisdiction, this is up to the hotel. Young lady said I’ll call the hotel and I’ll call you back. She called back rather quickly and said she talk to Robert and there was nothing they could do. Now I can understand policy, and maybe Robert was having a bad day, being this busy. But being from management I know it starts from the top down. I know this because I left two voice messages and two emails for the hotel manager. I was never contacted. Since it was only rewards, and I will be staying at best Western chain anymore no loss. But I thought I’d let my fellow travelers know nice hotel, but no smiles from the employees. Management always sets the tone. less

Stayed over for a catering event. Staff was great. Breakfast was very limited. Not looking for my cooking but just needed a morning jump. Egg patties(pucks) were horrible and not really anything else offered other then frozen precooked sausage which was expected.Add some fruit, bagels , cereal easy stuff maybe even juice or those pre-cooked eggs. economical but gets hard workers something. less

We stayed here for a 3 night vacation to Indiana Beach. We were impressed the minute we walked in the door by the warm and inviting lobby. We stayed in a king kitchenette suite which was quite adequate for our needs (2 adults, 1 child). Everything was very clean and ready for us. The breakfast included in the price of the room was more than sufficient and had decent variety. Hot dishes like eggs, sausage, bacon, biscuits and gravy and waffles, in addition to cereals, bagels, muffins, donuts, yogurt, fresh fruit, etc. All staff we encountered were pleasant and helpful. The pool and exercise areas were beyond what most hotels have and you could even take classes if you wanted. The only thing I thought was a little odd was that even though our room was cleaned and restocked daily, housekeeping never made the bed. I can certainly make my own bed, but usually that is done for you. I would definitely stay here again if in the area. less

There may have been other properties by the lake with more charm, but this one I selected because of the good reviews- which were deserved. They were full, but got a nice room- clean, well lit, good bed, quiet- a bit expensive considering it's in a pretty small town. Good selection for breakfast less