Best Western Plus Brandywine Inn & Suites

Good service, very clean, great breakfast. Kids enjoyed pool. Good hours. Basketball court was a plus. Wished we would've stayed another night to use fitness center. Only wish check-in would have been a little earlier and check out at least another hour later. less

I came to Monticello's indiana beach for my son 10th birthday I called before I arrived was told for two nights the total of the room would be 136.00 the next day I saw a double charge on my acct when I called to speak with the front desk manager she told me I miss heard instead of apologizing when I specifically asked was that the total for two nights and stated that's a good deal and the person over the phone agreed with me the manager was aggressive with me in insisted that I intrepid wrong when English is my first language I wouldn't been so upset if I didn't specifically ask was that the total for two nights this was our first time in Monticello Indiana and the hotel experience was horrible the manager exact words was I intrepid the conversations I had with the lady wrong the lady been here for 6 years and would not tell me 136 for two night don't I think that would be a little cheap that was the first rude comment then she tried to tell me a man checked me I had another room reserved walking distance from the park for only 98.00 plus tax a night but the lady over the phone gave me miss guiding information the manager then told me while I was at the theme park for my son birthday I to 2:30 to get my things or they wouldn't refund me my money and at that current time it was 2:05 and we were on the rides for 136.00 a night its not worth it the rooms and bathroom is outdated and I worked for home wood suites by Hilton and my general nor front desk manager would never be so rude to a guess I don't know anything about Indiana but I would not recommend this hotel nor will I ever come back and when I asked for the GR the manager told she was the only manger in then after I persisted with speaking with someone higher she stated the gr was not in but I can leave a message if you are traveling to Indiana beach it hotels that's right across the street that are way cheaper they don't look appealing online but in person they are nice I saw for myself less

I came to Monticello for a business meeting and was surprised by the attention to detail at this hotel. The exterior building was highly attended to, the grass, walkways, parking lot all well cared for. The interior was very nice, clean, and the staff was exceptional. Highly recommended, and will plan to stay there on my next trip. Great Job. Health club directly attached to the building. less

The lobby & staff were nice. The bed was uncomfortable for me. I did not sleep well at all. Opened the door at 6:45 to get breakfast. There was a broken ceiling tile all over the floor that my family had to walk through (we were at the end of the hall). They were aware bc of the bucket sitting there. I understood since it was so early they were waiting to vacuum. Well at 10:45 for checkout it was still there. That's unacceptable to me. less

Rooms are clean, comfortable & have an updated decor. Free breakfast (kids love it), WiFi (able to check-in with the office from my room), fitness center & indoor pool. Great location. Friendly & helpful staff! Our go-to place every summer! less