Best Western Plus Brandywine Inn & Suites

Very nice and cozy hotel! The rooms are very clean and everything was so perfect!!The lady at the front named Joyeta was helpful and she made the trip worthwhile! I will be back and I absolutely cannot wait! less

Pool made us sick and eyes were irritated for days. The lifeguard or maintenance stayed to us that they place way too many chemicals in the pool and that the pool should of been shut down. He stayed that other guests were complaining about the pool and had the same symptoms. This totally ruined our trip. I e-maimed corporate with no response. It seems to me that they do not care for guest safety. There was also black hair in our jacuzzi tube that I cleaned. I cleaned the whole room myself and disinfected because of COVID. Save your money and book elsewhere. less

Our family choose this hotel whenever we visit Indiana Beach. Hotel is about 10 from the park and other nearby restaurants/convenient stores. Love the variety hotel has to offer-pool, fitness center, indoor basketball/tennis courts. Rooms are good, though sofa bed (let out couch) is very uncomfortable-recommend getting 2 queens if staying with group of 4+. But our king with hot tub was nice (kids slept on sofa bed). Staff was friendly and accommodating. Due to pandemic, breakfast had limited variety (grab and go), they made eggs, biscuits and sausage in the kitchen area. Food was so-so. Overall, pleasant stay and will always choose this hotel. less

This hotel is centrally located in the small town of Monticello and is close to Indiana Beach Amusement Park, for those visiting there as I was. The hotel is very well kept, inside and out; and the landscaping is exceptional. The breakfast is pretty good, especially considering the Covid-19 restrictions. The hot food is served by an email through a window. With the CDC down-playing virus spread through surface contact, hopefully all of these precautions can be replaced with hand sanitizer for guests to use with each visit to the food bar, and we can get waffles back. The room was very clean and was of reasonable size.A table with two chairs is against the inside wall as is a desk, and a mini fridge that is built into the furniture. The room felt a little more contemporary than many such smaller town hotels thanks to one wall being offset by being painted red and nice white duvets on the beds. The bathroom was also a nice size and wile pretty basic in appearance, dark tan walls gave it a more contemporary feel. The toiletries were a cut above what I was expecting for this brand. Water was not draining from the bathtub at a very quick pace, but after telling the front desk, they promptly had it taken care of. Housekeeping was efficient. There's a giant fitness center (separately branded and open to the public) that is physically attached to the hotel and shares the same parking lot. Assuming that this is made available to hotel guests, that's a big plus for anyone interested in using such a facility The WiFi seems to work well. While there's no full service restaurant in the hotel, they were offering broasted chicken and several sides on weekdays from 5-9 p.m. I didn't have it, but it sure sounded good. My only complaint was that aside from the gentleman working the breakfast, the staff was not wearing face covers -- and they should, especially for their own protection, given how many travelers they encounter from so many different placed. I shared the elevator with a maintenance person who was very friendly, and the front desk staff was also nice (and there was no protective Plexiglas), but none wore face covers. less

Decided to visit relatives in Monticello and booked this hotel to limit contact. This is the first time we’ve traveled since the global pandemic and I’ll say after traveling for 9 years on the road I tend to avoid Best Westerns. I’ve mostly had ok to bad experiences with BW, seems like there’s always some kind of issue. Took a shot and had high hopes. I spent some time looking at their website to see what guidelines they had in place for the pandemic, everything looked satisfactory. Rooms sanitized daily and they didn’t appear to be booked up due to the low rates. The practices appear to be in place when we arrived, although nobody on the staff was wearing a mask the whole time we were there. Check in was fine, keys are turned over in a baggie and social distancing was maintained. I just bought a plug in hybrid so if you have a travel charger, the light poles at the front of the building have GFI receptacles. I was able to plug in and charge with my travel charger after asking at the desk. Room was fine, had to search for the sheets and pillow for the pull out bed for my son but we found them in the chest of drawers. Everything was clean and cups were disposable. Towels are very nice here. I’m assuming they’re new, very thick and absorbent. Didn’t care for the bed, I thought it was mushy and the wife agreed. We still slept a little but there were other issues. First was a full lights and siren run from the Monticello fire department down the road. Woke us both up at 11pm. 1am a train was thundering through the town. And at about 5am another lights and siren run. Combined with the mushy bed, we were pretty groggy all day. Breakfast has changed for the global pandemic. A very nice gentleman named Kenny made my plate and we talked a bit. A 7am there wasn’t anyone in the lounge area, but I wanted to unplug my car so coffee and breakfast seemed like a good idea. Plenty of grab and go stuff, and Kenny had eggs, sausage and potatoes. All was ok, Kenny was polite and engaging without being intrusive. Morning shower was fine, plenty of pressure and hot water. No issues there. And finally checkout was easy. So in all, they were fine. For Monticello, above average for sure, and the staff makes it. We checked out the pool and gym and they looked great but we decided not to use any of the facilities. less