Beer stolen from the fridge by staff
13/10/2016 aat777, Pittsburgh
Put a bottle of good European beer in the fridge hoping to have it after a day outdoors (we stayed for 2 nights). When I opened the fridge door in the evening, I found that the beer was gone! Obviousl... more
Put a bottle of good European beer in the fridge hoping to have it after a day outdoors (we stayed for 2 nights). When I opened the fridge door in the evening, I found that the beer was gone! Obviously we double-checked everywhere. It was not misplaced by us, it was taken by someone. The only people who had access to the room during our absence were the hotel staff.
I complained about the incident to the receptionist, who said they would forward the information to the manager. Next morning, nobody called me or showed up at the door. Finally I walked down and asked for the manager. The manager said he had asked people around and nobody confessed they took something from the fridge (of course they didn't!) and there was nothing he could do. No apologies were given.
I must say we have traveled a lot staying at different kinds of hotels and this is the first time something was stolen from our room! I am not concerned about the value of the item. What bothers me is that some dishonest people work there and the management is not doing anything about it.
Will never stay at this hotel chain again! less
BWPLUSBradford, Director of Sales at BEST WESTERN PLUS Bradford Inn, responded to this review
We are sorry for the unfortunate circumstances of your stay. I do however feel the need to clear up a few of the issues you mentioned. I did question our staff and also reviewed security footage prior to speaking with you in the morning and was not able to find any evidence. When we spoke concerning this situation I offered to call the police to investigate, replace the beer and to issue a discount on the cost of your room. I really wish there was more that we could have done for you. I really hope you can accept our sincere apology and that you will give the Best Western Family another chance.