14/05/2017 Sharon M, Cincinnati, Ohio
When your primary function as a business is to provide comfort and a place to lie your head at night, you would think that would be at the top of your list of priorities. Unfortunately, this is not tr... more
When your primary function as a business is to provide comfort and a place to lie your head at night, you would think that would be at the top of your list of priorities. Unfortunately, this is not true for this hotel. A 'suite' room is listed as having a bed AND a pull out couch for sleeping. Unfortunately, they really should not consider their couches to be a suitable place to sleep. When approached at the front desk for a way to remedy the situation as we knew an extra room was out if the question due to a nearby college graduation, we were met with only insolence. NO, they would not provide a rollaway bed. NO, they would not supply pillows or blankets to sleep on the ground. And saddest of all, NO apology for miserable sleeping conditions with no discount on the room.They really seemed to care less! Very small bathrooms, too. So glad the whole experience is over!! less
BWPLUSBradford, General Manager at Best Western Plus Bradford Inn, responded to this review
Thank you for taking the time to post your comments regarding your stay with us. I am sorry the pull-out sofa was not comfortable enough for your visit. Unfortunately, due to the busy weekend and the timing of your call(3am) to the front desk, all of our rollaway beds had been given out.
I am also sorry our night auditor did not clearly express his apologies to you. He did leave a detailed note concerning the situation on my desk and I processed a 20% discount first thing this morning for the inconvenience you experienced.
I hope you will give us another opportunity to provide an excellent customer service experience.