Best Western Plus Bloomington Hotel

Room was missing bath towels and hand soap. Apparently hotel didn’t have hand soap available. Not worth the poolside price in my opinion. Carpet in rooms are just gross. Bedding was decent. Breakfast options were not good. Again for the price, we’ll look elsewhere next time. less

We stayed on Saturday 7/24, checked in around 5pm. The front desk staff at that time was decent. We got to our room which was 80 degrees and extremely humid, so humid the beds felt wet. It was gross. There was a big wet spot on the floor by the fridge that at that time wasn't even working. There was mold around the bath tub and the floor in the bathroom felt slimy. Upon arriving, there were groups of guys in the parking lot, some were intoxicated and still drinking and some were just sitting there smoking pot. I normally don't care about pot, but this is a family orientated hotel. Come on. Later in the evening (around 6:30) my Son and friend's Granddaughter were swimming in the pool, which is nice....Until someone poops in/near the hot tub. We informed the front desk staff and we were asked, "what do you want us to do"? As they laughed at us. I ended up barricading chairs around it to keep the other children from going in there and then to the other pool, eventually (45 mins later) a front desk staff came down with bleach spray and a towel to wipe up the poop, she then proceeded to throw the poop filled towel in with the wet swim towels right next to us with it hanging out. Again, Gross. She then opened it up to be used for the night. About a half an hour later, my son comes running over rather upset telling me he stepped in poop on the little water slide! At that point we were done in that pool. There is absolutely no supervision ANYWHERE in this hotel. This is definitely a health code issue and is just not okay. We spend the rest of the evening in our room, had the hotel breakfast in the attached restaurant in the morning, which was decent. Sausage, eggs, fruit, toast, and many toppings. We checked out shortly after that, Just to find out that our car was extremely damaged during the night. We're not sure if someone kicked in the door or hit it, but we have a HUGE dent in our door along with many scratches. When I went to the front desk to report and ask about cameras, there was another hotel guest there that had the same issue, same door. We asked Valerie (Front Desk, Lead) who knew nothing, she didn't know if there was cameras and was unwilling to provide us with the managers information, she instead called him and told us he would be at the hotel in 15 minutes. He never showed up. We filed the police report and were able to get a first name of Chris, I stated I would call when I got home as I had a long drive ahead of me. I called later round 3:00pm and was told by a completely different hotel staff (NAE) that answered the phone that Chris was not, and is not coming in today as it is his day off. I'm unsure if Chris was ever even called by Valerie. This was by far the WORST stay I have ever encountered, which is so sad considering I stayed there 2 years ago for 2 weeks while training for work and it was the best experience not only with the staff, but the rooms, pool and management. Such a disgrace that this beautiful hotel has gone so far down hill in such a short time and all due to bad staffing. What a shame. Don't waste your time, money or effort on this hotel. I have tried calling Christopher Collins, Director of Operations, whom I have yet to hear back from. 7/27/2021 I have also left a message for Manager Mark Olson with no response. less

First impression was good when we arrived! Went to the room and checked the room and beds as most people do. It was very dirty, along with the sheets. Called the front desk and they offered to move us to another room, which we appreciated. I tried to show them the video of the dirt in the sheets and on the walls, bathroom, etc but they truly didn’t care and said the cleaning staff was new. The blonde younger girl was super rude and couldn’t care less. She made me feel bad for even telling them about it. I truly wasn’t even upset at first, because I know mistakes can happen. I thought she was the manager, but she said, “No she is(as she pointed at the lady that was helping me), but I’ve been here longer”. 😳 We checked out the next room, but unfortunately it wasn’t smoke free. So we opted to change all the bedding in the first room ourselves. I have pictures and a video of the dirty walls, beds (not stains, but dirt and the floor that looks like cake is rubbed into it. Still crusty! We wiped the main touch items and the cloth was filthy. We washed the bathroom floor, but the walls and everything else still needs a complete wipe down. I’m not sure what happened in here, but it’s already cleaner than it was for the next people. Just don’t stay here if that concerns you. I was most disappointed with how the staff made me feel about telling them the beds were dirty and the lack of respect for the manager standing right there. The young man that brought us our sheets was very kind, looked at the room when I asked if he would and he said, yeah that’s gross! He immediately let the front desk manager know and said he would leave a note for the house keeping staff. I have to agree that the chlorine at the pool is way way to strong as others have said. The location is great though! I couldn’t rate the hotel any less, because it does offer some good things! less

We were supposed to stay for two nights but left after one night. No one was able to get any sleep due to screaming and yelling in the halls by adults and kids throughout the entire night. Breakfast was mediocre with many items unavailable due to them running out. We were left with eggs that had shells in them and sausage. The shuttle service was very nice with friendly drivers taking you to the mall. But we just couldn’t do with another sleepless night so we checked out early. When checking out the person didn’t even ask us about our experience and why we left early. I was very disappointed in our experience and sadly, we will not be coming back. less

Check-in with NAE, was Terrible. Luckily Duoa came to the rescue and fixed everything. The pool area has such a strong chlorine odor that it literally burns your eyes without getting in the water. The pool was always over crowded from parties and what appeared to be groups of people not staying at the hotel. Breakfast is a sham, and the COVID excuse doesn't work for you not having basics like, BUTTER. Won't ever stay here again!!! less