Pleasant surprise under unpleasant circumstances
Six of us were headed to Ft. Myers for a family vacation (4 adults + 2 young kids). Our flight was unexpectedly delayed due to weather and ultimately cancelled due to mechanical issues. The airline ... more
Six of us were headed to Ft. Myers for a family vacation (4 adults + 2 young kids). Our flight was unexpectedly delayed due to weather and ultimately cancelled due to mechanical issues. The airline booked an overnight stay for us at the Best Western Plus Bloomington Hotel. We waited less than 30 minutes for the hotel shuttle to pick us up at the airport (he had just left for the hotel with other guests before we called). The shuttle driver was very friendly, a great tour guide for restaurants and things to do, and it was a short ride to the hotel. The hotel was close to the airport and right across the street from Mall of America, yet still quiet. We had been in the airport since very early that morning and were quite hungry by the time we arrived at the hotel. It was a Sunday and the restaurant didn't open until 4pm, so we ordered for delivery (many food options for delivery to this hotel). The kids were eager to start our vacation, so we headed to the pool. We were pleasantly surprised when we walked into the pool area and discovered that it was actually a mini waterpark! The kids loved the little slide and water features in the kiddie pool. The adults liked the big pool (even warmer than the kiddie pool). The hot tub was large and looked inviting, but we didn't get the chance to try it out (kids under 12 years old were not allowed in the hot tub). Breakfast-to-go the next morning was a muffin, granola bar, applesauce and a 8 oz bottled water. Not the Best Western hot breakfast that we are accustomed to, but at least they offered something during the age of COVID-19 when many places are not. There was a "mini-mart" near the front desk offering a few snacks, toiletries and drinks for purchase at reasonable prices. Overall our unexpected stay was comfortable, warm, quiet and close. NOTE: the restaurant serves wood fired pizza, so you may smell the wood fires starting up just before the restaurant opens (smells glorious!). I happened to be by the front desk during this time and overheard a few guests voicing concerns that they smelled smoke and wondered if the hotel was on fire. less
Mark Olson, Owner at Best Western Plus Bloomington Hotel, responded to this review
thanks for the great review! I am happy that we came through for you in a tough time. Nothing worse than going on vacation and it getting delayed. I am glad you ended up at our hotel and that you enjoyed your first night. I hope your vacation was great! We hope to see you again soon!