Terrible Management and Front Desk Staff
20/09/2017 HannahLech31, Stewartville, Minnesota
I will never stay here again, simply because of management and how my family was treated by staff. We booked through a third party and after confirming by phone that we could pay the hotel for extende... more
I will never stay here again, simply because of management and how my family was treated by staff. We booked through a third party and after confirming by phone that we could pay the hotel for extended parking (we were flying out and would be gone for 4 days). we found out that's not their policy when we got there. Instead of helping us through the situation, they made us feel like whipped dogs. Shauna should be fired. A hotel guest noticed we were stressed and offered to help arrange a park and ride. The entire time, Shauna and the other gal (forgot her name) just stared us down. They were rude to my kids who are 5 and 3 and on their first family vacation. If you people want to make America great again, start with treating people with decency. I will never stay at a Best Western Plus again. The bathroom was also disgusting. less
Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
Dear Hannah- I was very distraught when I read your comments this morning. I want you to know that this is not our culture here at the hotel and I will see to it that my staff see your comments. If there is anything I can do to regain you as a guest I would be very glad to speak to you on the phone. Please take the time to call me at my personal extension, 952.814.2909. I sincerely appreciate your time on these matters!
Michael Lewis General Manager