Terrible Staff. Hotel is Nasty. Damaged Car.
We stayed on Saturday 7/24, checked in around 5pm. The front desk staff at that time was decent. We got to our room which was 80 degrees and extremely humid, so humid the beds felt wet. It was gross. There was a big wet spot on the floor by the fridge that at that time wasn't even working. There was mold around the bath tub and the floor in the bathroom felt slimy. Upon arriving, there were groups of guys in the parking lot, some were intoxicated and still drinking and some were just sitting there smoking pot. I normally don't care about pot, but this is a family orientated hotel. Come on. Later in the evening (around 6:30) my Son and friend's Granddaughter were swimming in the pool, which is nice....Until someone poops in/near the hot tub. We informed the front desk staff and we were asked, "what do you want us to do"? As they laughed at us. I ended up barricading chairs around it to keep the other children from going in there and then to the other pool, eventually (45 mins later) a front desk staff came down with bleach spray and a towel to wipe up the poop, she then proceeded to throw the poop filled towel in with the wet swim towels right next to us with it hanging out. Again, Gross. She then opened it up to be used for the night. About a half an hour later, my son comes running over rather upset telling me he stepped in poop on the little water slide! At that point we were done in that pool. There is absolutely no supervision ANYWHERE in this hotel. This is definitely a health code issue and is just not okay. We spend the rest of the evening in our room, had the hotel breakfast in the attached restaurant in the morning, which was decent. Sausage, eggs, fruit, toast, and many toppings. We checked out shortly after that, Just to find out that our car was extremely damaged during the night. We're not sure if someone kicked in the door or hit it, but we have a HUGE dent in our door along with many scratches. When I went to the front desk to report and ask about cameras, there was another hotel guest there that had the same issue, same door. We asked Valerie (Front Desk, Lead) who knew nothing, she didn't know if there was cameras and was unwilling to provide us with the managers information, she instead called him and told us he would be at the hotel in 15 minutes. He never showed up. We filed the police report and were able to get a first name of Chris, I stated I would call when I got home as I had a long drive ahead of me. I called later round 3:00pm and was told by a completely different hotel staff (NAE) that answered the phone that Chris was not, and is not coming in today as it is his day off. I'm unsure if Chris was ever even called by Valerie. This was by far the WORST stay I have ever encountered, which is so sad considering I stayed there 2 years ago for 2 weeks while training for work and it was the best experience not only with the staff, but the rooms, pool and management. Such a disgrace that this beautiful hotel has gone so far down hill in such a short time and all due to bad staffing. What a shame. Don't waste your time, money or effort on this hotel. I have tried calling Christopher Collins, Director of Operations, whom I have yet to hear back from.
7/27/2021 I have also left a message for Manager Mark Olson with no response. less
Mark Olson, Owner at Best Western Plus Bloomington Hotel, responded to this review
We definitely apologize for the inconvenience that you encountered during your stay at our hotel. I will talk with Chris our GM and we will be in touch with you. We obviously try to control our guests the best we can and we hope that they are as courteous to you as you are to them. We will discuss a better way of managing this issue if it comes up again. WE will be reaching out to you.