Best Western Plus Bloomington Hotel

My family and I stayed this past weekend with My husband and two daughters for a weekend get away. We had a great time but could have had a much better experience. Found that the accommodations and check in process was fine. The pool area was large, clean and the kids had a great time on the splash pad. Room was spacious enough and clean, however our sink in the bathroom didn’t drain. Our room wasn’t cleaned the day we were our even though we put the sign out. I called the front desk to ask about cleaning and were told they’d send someone to the room at an agreed upon time. We went to the pool for over an hour during this time to get out of their way, and sadly came back to our room the exact way we left it. No cleaning had been done. Had to go to the desk to report the issue and ask for towels and staff didn’t seem to care nor were apologetic or offer anything in return. Returned home yesterday and last night realized my daughter likely left her favorite stuffed animal in the room. Called the hotel immediately and left a message with the desk staff and with housekeeping. Were told we’d be called today but no one called. My husband called to follow up and desk said they don’t have it. Left another message with housekeeping (second now) and still nobody has called us back. It’s unfortunate that our service was so poor because our family really enjoyed the amenities otherwise. Not sure we’d go back until was they service improves. Breakfast options could also be improved. less

Staying in Best qestwrn was wonderful, clean, quick check in n out, front desk lady qas super nice helpul and always was attentive to anyone standing in front of her desk to help. Loved it there pool area was the fun part, kids disnt want to leave less

I tried going to the website to leave a comment but I’m unable to find it. Hopefully someone sees this. I stayed at the Bloomington, MN location just right across from Mall of America. My stay was rather a messy. When I first checked in the front desk lady let me know they were out of rooms I booked but she was upgrading my room to a poolside view room. EXCITING RIGHT?! No! When we got up to my room the room was still very dirty. This was around 6P. I had to tell my 5 year old that just got so excited about being right by the pool we had to leave. I go down stairs and let her know how the room was not cleaned at all. She then placed us in a conjoining room...NOT BY THE POOL but hey, that’s great! As the days go on, we needed more towels. A person brings towels to our room but instead of knocking HE tries to unlock the door with his key and come right in. What if we were changing or anything. Thankfully the latch was on the door and he couldn’t get in. That same day, we needed another key. I had the guy I was with go to the desk to TRY to get a key. His name was not on the room at all. He comes back with four keys. Two for each room. Did they not verify his name on the reservation? What if I was in a dangerous situation trying to escape and they give him access to my room to just come in. Thankfully it wasn’t any of that but what if? This company would be in a huge amount of terrible. After that, I end up cancelling the last day of our trip. I wake up the morning we are suppose to leave with a $147 charge on my debit card. It turned out they didn’t hit the right button and it charged me for the conjoining room that was suppose to be free! They did credit it back but that left me having to wait and still waiting days for my money to be release and I did not plan for that. My daughter absolutely loved the pool but the safety as well as how this hotel is being ran for sure needs some work! I’m an extremely loyal customer to Drury hotel but with none close by I gave this a try. Not at all pleased. I understand people have off days or bad days, so for that I’m willing to try again one day with this location BUT 1) someone need to be made aware of it and 2) something needs to be done! less

Inside of hotel is really good, but in the parking lot this pieces of glass, has been there for more than 15 days. i was 2 times in a month and nobody clean, could you flatten your tires there... they need to take care of this. less

Our room was not at all clean, the staff at the front desk was not knowledgeable. My card was charged incorrectly, not once but twice, I have still not seen the refund. When trying to fix this problem, the front desk person names Josie, was not only unapologetic, but extremely rude. I would never choose to stay here again. less