Clean, Outdated, but fun
The hotel was clean and comfortable during our stay. The decor is outdated and some things need updating (like door latches on our patio door, carpet, curtains, etc.) but nothing was falling apart bef... more
The hotel was clean and comfortable during our stay. The decor is outdated and some things need updating (like door latches on our patio door, carpet, curtains, etc.) but nothing was falling apart before our eyes.
The pool area is large and kiddie pool is fun, but the water temp was pretty chilly. Our kids enjoyed it, but got cold quickly. The pool deck could use some refurbishment. It was very busy when we were there, but I didn't feel crowded or like there were too many people in the pool.
We had a pool side room which was very convenient. Despite how loud the pool area was, I was impressed by how well the simple patio door kept our room relatively quiet.
I received a confirmation email that said check-in was at 3PM. I called to see if earlier check in was possible and they said it wouldn't be, so we arrived at 3PM. The front desk person told us they had no rooms available. When I asked when they would be available, he said check in is at 4PM (he said it was recently "changed"). I told him the email I got said 3PM. He typed on his computer for a few minutes and then said "One just opened up." Seems a little shady... I doubt a room magically opened up while I was standing there. :\ However, we were happy to be able to check in at the advertised time. less
Mark O, Manager at Best Western Plus Bloomington Hotel, responded to this review
thanks for your review! glad you enjoyed the hotel. WE will take a look at a few of the items you mentioned so we can make it even better for the future. We did recently change our check in time to 4pm and i will make sure that our email system going out has the updated info. Rooms at check in due to how busy we are and how fast we have to get dirty rooms cleaned we are constantly updating that information to our front desk so they may get incoming guests in as quickly as we can.
Have a great day and please comeback to Bloomington to enjoy the mall and our hotel.