Booked four rooms for family event through Hotwire
15/11/2019 CharleneMarie22, Boynton Beach, Florida
Booked four rooms for 3 nights each a month in advance for a family event. Requested connecting rooms. Confirmed twice before arrival. Not available when we arrived at 9:00 PM. Trip was painful at ... more
Booked four rooms for 3 nights each a month in advance for a family event. Requested connecting rooms. Confirmed twice before arrival. Not available when we arrived at 9:00 PM. Trip was painful at this hotel. Standard answer was you booked through a third party we cannot help! The only employee that was any help at all was Ebony. She was a very pleasant employee, always smiling and helpful. Spoke to two managers, worthless. Breakfast was not good, restaurant was a mess. No staff in restaurant to keep neat and clean. Loved the pool area, but beware no staff ever at pool. Hotel needs more staff and needs to be trained in Customer Service skills. There are lots of choices in Bloomindale to choose from! less
Michael L, General Manager at Best Western Plus Bloomington Hotel, responded to this review
I am so sorry to hear that we did not meet your expectations. I have addressed your concerns with the appropriate people so that we may ensure that we can properly accommodate the needs of our guests.
We are continuously looking at ways to improve our property and staff and would like to thank you for taking the time to give your feedback.