Best Western Plus Bloomington Hotel

The room was disappointing and did not come with enough bedding. The handout for the room indicated towels would be by the pool. The pool was nice but no towels. Patrons were draping them over the balconies. I asked for 12 towels. I figured 6 for me, wife and kids for pool to possibly be used over and fresh for shower. Front desk cut me off saying I could have six. The delivered 4. They must expect you to use the same towels for the pool and shower and some family members to share. They should take a marker and at least take out the comment about towels in the pool area. My biggest regret is I could have probably paid less per night at a nearby hotel with an inferior pool but had possibly had a better experience. I didn’t think it would be worth complaining to front desk. I feel this is the first time I actually was considering transferring to another hotel. less

When we get to our room, all the bedding was different. Some had quilts some not. The couch still had dirty sheets on it. The smoke detector is as going off. We had no towels and wash clothes. I made a call down and was told they would send someone up. They fixed the smoke detector but still waiting on sheets for one of the beds. One bed didn’t have sheets but a comforter. And the pull out couch with no extra sheets or comforter and a bed with no comforter, but had sheets. We called down to the front and they had excuses why all three beds were made different. But would let us have two more comforters. And there is no breakfast any more but a grab and go, including a tiny water, granola bar, and a small muffin. They only person who wasn’t rude was person who brought our stuff for the room. This is our 5th year staying here in a row for school shopping. And it will be our last. You would think they would try to accommodate, knowing all the craziness, but not at all. less

my family has stayed at this hotel at least 5 times over the last 7 years, we are quite familiar with it. I appreciate they FINALLY put a limit to guests per room using the pool. In years past it was ALWAYS overrun with birthday parties and non -staying people. That was the only improvement. No towels in the fitness center (I went twice this trip) no cleaning products int he fitness center, no fans in the fitness center. Always short of towels available in the pool area. Is there a towel shortage or what? Breakfast included only carbohydrate snacks, no protein options at all. TV remote inoperable, alarm clock set to wrong time and was broken so we couldn't fix it. The cost for this hotel in this situation is outrageous. Fix these issues or lower your prices. less

Something was spilled in fridge, trash in trash cans from previous guests. Blood or poop on side of toilet. Tub was dirty. When I called the front desk they said we can send housekeeping up to clean???? less

My kids thoroughly enjoyed the pool area and we enjoyed the closeness to MOA. My only complaint is the room we had, had red stains all over the carpet and honestly looked like it could use a good deep clean, the TV also kept cutting out so my kids weren't able to watch TV. Other then that, the room was very spacious and the bed was very comfortable! less