Best Western Plus Bloomington Hotel

Vacationing during a pandemic was something I never expected to do. On 4th of July weekend, I honestly did not expect this stupid virus to keep going. I have continued doing my long hours for work even moving the location over to my home now so my job as wife and mother has merged seamlessly into one at the same place. Deciding to do home renovations has upped that challenge so I was badly in need of a break. Against my better judgement, I decided to continue with my trip. Luckily I made it out even with infection numbers going up. No judging please. I got my break but sadly not everything here is open. Most importantly Nickelodeon Universe which my son would have loved. Also the free breakfast at the hotel wasn’t the hot yummy stuff with the make your own waffles. Instead it’s things that can be thrown into a brown bag. I totally understand the hotel has to follow guidelines but this meant heading over to the nearby IHOP for the kind of breakfast we were expecting. Yes it’s sucky not to have a free breakfast after all but I’m still not blaming the hotel. Thank goodness the water park is available. Besides shopping, which is really only for me, I don’t know what else we would have been able to do. We flew here and knew that we shouldn’t need a car so we didn’t get it. I knew that we could get a ride to the mall but it was an AWESOME surprise that they were willing to take us to the outlets too. I had already researched how to do it with public transportation but with the little experience we had doing that I was OH SO GRATEFUL that it was no longer necessary. Let’s just say now that public transportation has become essential trips only and with all the protests that happened, having to take it is not so nice. Maybe it has always been like this but still not necessary with this hotel. The shuttle is here for guests to take us to and from the airport, MOA, outlet stores and apparently Walmart too. Maybe there’s other things of interest close by that they will be ok with taking you to. The things I read about the pool area were true. I’ve even seen the cops paying a visit to deal with crashers. On our last day my feet needed that hot tub after spending hours at the outlets. No taxes on clothing and shoes meant I grabbed a whole bunch of stuff for the family. Lots of little kids were in there that shouldn’t be. Having my AirPods and phone helped so much. I was jamming away and pretended I was somewhere beautiful. So glad I did it. My legs feel just fine right now. Very satisfied with this hotel overall. Internet worked very well. We used the fridge and microwave in our room. We always had leftovers. It would have been great to have a grocery store close by. Snacks-wise you can find things at the mall for sure. We managed to get to a target downtown. We didn’t try the restaurant here. We did go to Friday’s and IHOP which are pretty close. If you do try to walk to the mall, the bridge to get to it is right by those restaurants. less

Starting at the beginning, the check in went smooth and front desk was friendly the whole stay. Our event was cancelled so they shuttled us somewhere else. The rooms were nothing to brag about,a little small, but clean. We don't require fancy, so it was ok. We wanted adjoining rooms and did not get them. The breakfast was good, but I have a granddaughter with celiac and they had a few gluten free items in a basket. I asked about a few things, like the eggs and nobody knew. So she pretty much couldn't eat anything. The reason I booked this property was the pool area. The kids loved it. It had a very strong chlorine smell and was hard to spend too much time there. Even the kids complained about it. That pretty much ruins he pool experience. In summary, it was ok, but a little pricey for what it was. less

Shirley at the front desk gave top notch service! She Went over the above to help me with my bookings and my park and stay! Always a smile on her face! Wish we had more Shirley’s in customer service!!!! less

The hotel was clean and comfortable during our stay. The decor is outdated and some things need updating (like door latches on our patio door, carpet, curtains, etc.) but nothing was falling apart before our eyes. The pool area is large and kiddie pool is fun, but the water temp was pretty chilly. Our kids enjoyed it, but got cold quickly. The pool deck could use some refurbishment. It was very busy when we were there, but I didn't feel crowded or like there were too many people in the pool. We had a pool side room which was very convenient. Despite how loud the pool area was, I was impressed by how well the simple patio door kept our room relatively quiet. I received a confirmation email that said check-in was at 3PM. I called to see if earlier check in was possible and they said it wouldn't be, so we arrived at 3PM. The front desk person told us they had no rooms available. When I asked when they would be available, he said check in is at 4PM (he said it was recently "changed"). I told him the email I got said 3PM. He typed on his computer for a few minutes and then said "One just opened up." Seems a little shady... I doubt a room magically opened up while I was standing there. :\ However, we were happy to be able to check in at the advertised time. less

Raves, bar scene and screaming children all night long!!! Front desk eventually had to call the police to break it all up. We did not sleep all night!! Staff did not care. No refund. No sympathy. No apologies. We had a flight at 4am so we just left! $263 a night for nothing! I have stayed here over 25 times in 18 years and I will not be back!!! less