Best Western Plus Bloomington Hotel

Shirley at the front desk gave top notch service! She Went over the above to help me with my bookings and my park and stay! Always a smile on her face! Wish we had more Shirley’s in customer service!!!! less

The hotel was clean and comfortable during our stay. The decor is outdated and some things need updating (like door latches on our patio door, carpet, curtains, etc.) but nothing was falling apart before our eyes. The pool area is large and kiddie pool is fun, but the water temp was pretty chilly. Our kids enjoyed it, but got cold quickly. The pool deck could use some refurbishment. It was very busy when we were there, but I didn't feel crowded or like there were too many people in the pool. We had a pool side room which was very convenient. Despite how loud the pool area was, I was impressed by how well the simple patio door kept our room relatively quiet. I received a confirmation email that said check-in was at 3PM. I called to see if earlier check in was possible and they said it wouldn't be, so we arrived at 3PM. The front desk person told us they had no rooms available. When I asked when they would be available, he said check in is at 4PM (he said it was recently "changed"). I told him the email I got said 3PM. He typed on his computer for a few minutes and then said "One just opened up." Seems a little shady... I doubt a room magically opened up while I was standing there. :\ However, we were happy to be able to check in at the advertised time. less

Raves, bar scene and screaming children all night long!!! Front desk eventually had to call the police to break it all up. We did not sleep all night!! Staff did not care. No refund. No sympathy. No apologies. We had a flight at 4am so we just left! $263 a night for nothing! I have stayed here over 25 times in 18 years and I will not be back!!! less

Front Desk staff needs huge improvements with showing compassion when a guest staying at your property has vital concerns. Not one that just comes up with ridiculous excuses. When we called to inquire about Best Western, we were told they had shuttle services to and from the mall. They indicated they had a 15 minute turnaround time. We choose to utilize this as we were under the impression they would at least be able to be at the mall in 20min when we wanted to be picked up. When we were ready to leave the mall I called to be picked up but was placed on hold for over 10 min. My husband called and got through right away. My husband was told they would be right there to pick us up. (While I am still waiting on hold!!) We waited outside for 25 minutes with our two little kids. No one came. We called again in which the hotel staff stated again stated, will be right there!!! 1 hour later a shuttle driver came! When someone informs a hotel guest they will be right there, 1 hour is certainly NOT right there!!!! In my opinion the front staff for the evening shift has zero concept in time!!! Don’t lie to your guests if your shuttle driver is tied up!!! Tell them the truth!! Hey look, I will let the shuttle driver know, however, it’s going to take an x amount of time due to unforeseen circumstances. I did attempt to explain my concern in the morning the next day to the front desk lady. She also seemed to have no concern about this. After all, shuttle service is only complimentary!!!! Remember this folks as it’s possible, you might be waiting an “hour” for pick when the front desk staff tells you the shuttle driver will be right there!!! less

The check-in line was long, took over 30 minutes to check-in despite three staff members at the front desk. We had a room facing the pool for our daughters birthday. The pool area was supposed to be closed at 10:00pm but people were running around the pool, drinking, yelling up until 4:00am. We also had an incident were a few boys kept trying to enter our room where we were with our daughters. less