Best Western Plus Bloomington Hotel

Stayed at this hotel for one night for a family outing. The hotel staff were friendly and helpful from chick in to check out. The rooms were clean and spacious. The main reason we stayed at this hotel was for the pool area which my family enjoyed very much. We stayed in a poolside room that has a balcony attached where you can sit and watch your kids swim. Highly recommend you consider this hotel. less

We've stayed at this hotel in the winter months in the past since we live nearby because it has a fantastic pool for kids. I was surprised by the lack of oversight of pool capacity. The 25% capacity was not being followed at all Saturday later afternoon into the evening. It was very crowded and given it's not advised to wear masks while swimming this was not safe at all during COVID especially with the B1117 (more contagious) variant ready to take off in our state. There was no one checking wristbands and I saw many people without wristbands in the pool. The hot tub capacity in "normal" times indicated 14 people and there were times when the capacity exceeded that with many kids under the age of 12 in the hot tub (a sign stated no children under 12) so I never found a chance to sit and relax in it. We paid $330 and disappointed that we weren't able to use the amenitities to their full benefit out of concern of our safety. I find the website misleading about the wristband policy. We will wait to come back once this pandemic is over. less

Anybody can hang signs about their Covid and hotel rules and policies but they mean nothing at this place. Pool says open until but there were people partying until 330 in the morning. No masks, no respect for any of the other guests. Yelling and screaming all night and the front desk did absolutely nothing. Never again. less

Six of us were headed to Ft. Myers for a family vacation (4 adults + 2 young kids). Our flight was unexpectedly delayed due to weather and ultimately cancelled due to mechanical issues. The airline booked an overnight stay for us at the Best Western Plus Bloomington Hotel. We waited less than 30 minutes for the hotel shuttle to pick us up at the airport (he had just left for the hotel with other guests before we called). The shuttle driver was very friendly, a great tour guide for restaurants and things to do, and it was a short ride to the hotel. The hotel was close to the airport and right across the street from Mall of America, yet still quiet. We had been in the airport since very early that morning and were quite hungry by the time we arrived at the hotel. It was a Sunday and the restaurant didn't open until 4pm, so we ordered for delivery (many food options for delivery to this hotel). The kids were eager to start our vacation, so we headed to the pool. We were pleasantly surprised when we walked into the pool area and discovered that it was actually a mini waterpark! The kids loved the little slide and water features in the kiddie pool. The adults liked the big pool (even warmer than the kiddie pool). The hot tub was large and looked inviting, but we didn't get the chance to try it out (kids under 12 years old were not allowed in the hot tub). Breakfast-to-go the next morning was a muffin, granola bar, applesauce and a 8 oz bottled water. Not the Best Western hot breakfast that we are accustomed to, but at least they offered something during the age of COVID-19 when many places are not. There was a "mini-mart" near the front desk offering a few snacks, toiletries and drinks for purchase at reasonable prices. Overall our unexpected stay was comfortable, warm, quiet and close. NOTE: the restaurant serves wood fired pizza, so you may smell the wood fires starting up just before the restaurant opens (smells glorious!). I happened to be by the front desk during this time and overheard a few guests voicing concerns that they smelled smoke and wondered if the hotel was on fire. less

We wanted to go swimming so paid a higher fee to have a poolside room to be able to go swimming. The room was in very poor condition and smelled. The room was dirty. Stuff was smeared on the bathroom wall. I could hear the people walking above. It was so loud. They said they had max on pool occupancy but there were birthday parties happening. less