Best Western Plus Birmingham Inn & Suites

Asolutely and great place, modern. up to date, clean, comfy bed, great people, friendly staff who actually took time to care about you, help you, get to know you before making recomendations about, restaurants , entertainment etc........ less

Just checked out of this Best Western about 25 minutes ago, and I feel like I need to write this review while it's fresh on my mind. Last minute family trip to Birmingham for a bodybuilding competition. My brother booked a suite with 2 queen beds (maybe double) kind of last minute, but Bonita at the front desk was very helpful, and was able to take care of us so the whole family could stay at the same hotel. Check-in was quick, and the lobby looked nice. We grabbed some Whataburger and ate in the lobby, which was comfortable and clean. When we checked into our suite, we all were immediately distracted by how the room smelled, and how it looked like housekeeping hadn't been in since the last guest. Trash and wrappers on the floor, stains on the countertops, and when I pulled the covers back, there was hair, crumbs and stains on the sheets (I'll attach pictures of all of this, if it will allow me). The headboards were covered in handprints and splatters of something I didn't try to investigate further. In short, the room was very very dirty. I went to the front desk to let the agent know, and she very helpfully provided us with an alternative suite across the hall (I didn't catch her name, but she had beautiful tattoos on her left arm). The new room smelled like cleaning supplies and fresh laundry, and we were pleased with how it appeared cleaner. I couldn't help but notice, though, that the room still felt spot cleaned. The vents on the AC were packed with dust and debris like they hadn't been cleaned in ages (pictured). The toilet had urine stains with hair, old toilet paper and debris stuck in at the base (pictured). But the kicker was the shower. I'm shocked they allowed guests to purchase a room with a shower in this condition. Ignoring all the hair in the shower, the floor of the tub appears to be damaged or very badly worn. I don't even know how to describe it other than to attach a picture. My brother's opted not to use the shower. I did, and wished I hadn't. Mostly, my visit to this hotel was regrettable, and I wish we had booked a room at one of the hotels nearby. The issue seems to be the tragic housekeeping, and no one checking rooms for quality assurance. Go elsewhere if you're a germaphobe like myself, or you'll be racing to leave. less

I just had to compliment the customer service skills of your staff at this location. They were always happy to help and greeted us daily. The woman that runs the breakfast in the morning was a delight!! Thank you for your kindness! less

BW Plus on Corporate Ridge in Birmingham is one of the nicest and cleanest hotels for the money, anywhere! If you are visiting Birmingham, AL and you are on a budget - Look no further, you have arrived at your best option! less

Visit started with smiling sales manager Dietric, most friendly guy I have met and very helpful to meet our needs. But as trio progressed lots more stars appeared. Kate and Jennifer in housekeeping very sweet ladies wanting to please, Napoleon was everywhere to greet you or help out, Chai and Charlie prepared breakfast every morning with a smile, Angel and Hannah behind the desk all times of day as well as Manager Carol took great care of us. Great team here to please you and make stay enjoyable. Ohhh btw the pool probably cleanest clearest one I have ever been in so props to the pool guy too. Only complaint was in king suite we are still in. The drawers for pots pans silverware none work all fall out and are not on tracks to use or open. So we brought our own pots pans silverware. less