14/05/2017 Mvavbitt, Burnaby, Canada
This was our first over night stop on a 3 week European vacation - not what I was hoping to start with. This hotel - or at least the room we had - was NOT as advertised. Bare concrete walls, painted w... more
This was our first over night stop on a 3 week European vacation - not what I was hoping to start with. This hotel - or at least the room we had - was NOT as advertised. Bare concrete walls, painted with some wood screwed on to it. Very small space - bathroom [w/c] and shower is separate areas. Staff was very curt and abrupt - not very helpful. Parking was nowhere near the property. We've never had this many issues or been this disappointed with a Best Western. Not a place I would feel good about recommending. less
Brauhaus-Schwanen, Manager at Best Western Plus Bierkulturhotel Schwanen, responded to this review
It sounds as if you were not with us! We are very sorry that you could not enjoy the stay. Our design rooms are all equipped as described. In addition, we have a total of just under 35 parking spaces / 50 rooms - if they are occupied, there are many parking spaces within a 1-2-minute walk. Unfortunately, we are a city hotel and do not get more parking for our guests! Our staff did not have enough time for you, we can only apologize - this is never our standard. We would like to convince you of our qualities again and would like to see you again!