Best Western Plus Bentley Hotel & Spa

My husband and I have stayed here a few times in different rooms. They have always been nice and clean. We have also used the swimming pool and spa which is highly recommended. The breakfasts and evening meals have always been good. We only really have one little niggle, when checking in if you don't pay straight away on your debit card, they take a prepayment which sometimes takes a while to get repaid back into your account. less

First visit here , booked afternoon tea on recommendation. Reception staff very pleasant, helpful and showed us through to comfortable lounge area, where we were served with pot of tea and lovely display of selection of sandwiches, cakes and hospitality from a lady called Babs. Crockery delighted us all with Mad Hatters Tea Party theme and sloping saucers ,bringing smile to our faces to realise our eyes weren't deceiving us , being ladies of moderately mature years it's always best to assume it's our eyes !!!!! Brilliant all round and will be back for next catch up . less

Check in was swift and we received the appropriate amount of information. The staff were friendly and responded well to any queries. The requests made during booking such as a quiet room were acted upon and whilst one can never choose neighbours the stay was very disturbance free. This may not be the case in rooms which are closer to the road which is busy A road. The parking is generous and should not be an issue even at busy times.The room was spacious and clean. The towels were soft, clean and good to use. The bed was comfortable and it is possible to order a pillow of your preference.The spa is a good facility, the pool quite large and of a good depth throughout. It did have a hoist so should be able to accomodate people who need this access.The staff in the spa were helpful and friendly. Lockers are free of charge and large enough to accomodate clothing and footwear. The pool was described as cold but this is very subjective and did not prove discouraging at a personal level of comfort. less

Enjoyed 4 nights. Simple but spacious and clean rooms with air conditioning. Parking is free, room service is so well priced with NO tray charge. Menu is good and everything is home cooked. Gym is nice as is the pool. Staff were all polite and helpful. Will always use this place when in Lincolnshire, it’s a gem and excellent value for the price! less

Very helpful member of staff on reception when we arrived. We were delighted to get access to our room early as we were getting changed to attend a wedding and the hotel loo wouldn't have worked so well! The room was spacious, well furnished and had a comfortable bed. The bathroom was spotlessly clean and the easy to use shower was excellent. Great value with Booking.com, good buffet breakfast with eggs cooked to order. Very easy access from A46 but we followed the SatNav by postcode and arrived down a cul de sac beyond the hotel, we should have been more observant of signage and followed the road for the nearby garden centre immediately off the roundabout to South Hykeham. less