Good base to visit Lincoln and surrounds
11/12/2017 John H, Sudbury, United Kingdom
We were visiting Lincoln for the Christmas Market and were early for check-in. Nevertheless our room was ready, we were offered a mince pie at reception and were also given an information pack with bu... more
We were visiting Lincoln for the Christmas Market and were early for check-in. Nevertheless our room was ready, we were offered a mince pie at reception and were also given an information pack with bus times into the city without having to ask. Our room was on the ground floor, it was spacious and had all the facilities we wanted including tea & coffee with biscuits, hair dryer, flat screen TV and safe. The bed was comfortable and we could have requested different pillows from a choice of three types. The leisure club has a large pool with a small jacuzzi plus sauna and steam room, although there was only a small area for relaxation which would not be any good if the pool became busy. Changing rooms are good with key lockable lockers (you are given the key), three showers but no swimsuit dryer. We didn't reserve for dinner as we thought we may stay longer in the city, so by the time we got around to it, the resaurant was full until 9pm. We therefore ate in the bar which offered the usual sandwich, salad or burger menu. The bar has comfortable seating and free wi-fi throughout the hotel means one can while away the hours with a drink and a surf, should you be so inclined. Our bar meal was served in good time despite the kitchen being very busy with restaurant diners, however, it lacked a couple of items. The burger was supposed to come with coleslaw, and the Cheese salad lacked both the coleslaw and the bread roll advertised on the menu. We had to ask for these items and received the bread roll, however, there was no coleslaw available and we were offered £1 discount per meal. I have to say I was a little disappointed with the burger which had no relish or salad, although it was well cooked. We did pay for breakfast which was excellent and well worth the £8.00 per person. Buses into Lincoln go from a stop which is just a five minute walk away through Pennell's Garden Centre car park. Buses are every twenty minutes although the last return bus is 6pm so if you wish to return later you can either take a different bus most of the way and have a 2 mile walk, or take a taxi. The bus takes around 35 minutes. less
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us. I am pleased you enjoyed your stay and made full use of our leisure facilities.
I must apologise for the lack of coleslaw with your burger I have asked in the kitchen and reprimanded a chef for forgetting to make sure the burger came out complete with
the added relish.
I hope you enjoyed all the Christmas market had to offer and hope you will make a return visit to our lovely city