having stayed for the first time at a best western in northumberland earlier this year and having such a wonderful experience there i was really looking forward to a couple of nights away with my partner for my birthday in lincoln at another "plus" best western.
i was so disappointed, the lobby looks like a cheap motel, very much reminded us of Crossroads, the decor was old, tacky and cheap. the hotel was full of work men, the bar felt unwelcoming, our room was 10ft away from a very busy A road with articulated lorries speeding past the window all day and night, the curtains didn't even block out the light. i was so tired at 5am i went to reception to complain. the heating only worked on full, the bathroom was dirty.
the breakfast was really poor, i could finish it and we only ate it on the first morning.
extremely expensive for what we actually got and not as described. a cheap travel lodge would have been far cheaper, cleaner and would have felt more of a celebration than this. less