Spacious rooms, great pool
25/04/2018 Amy L, Lincoln, United Kingdom
We stayed here overnight whilst attending a charity ball at the hotel. There is ample car parking and our check in was quick & efficient with pleasant staff on reception. Initially I was a little un... more
We stayed here overnight whilst attending a charity ball at the hotel. There is ample car parking and our check in was quick & efficient with pleasant staff on reception. Initially I was a little unsure when told our room was ground floor toward the lift. However the location was great in the end - well away from the lift so no disturbance there and easy access to the leisure facilities.
The room itself was what I expect from Best Western - spacious, clean and I like the "pillow menu", where you can opt for a different pillow option such as feather or hypo allergenic. Travelodge please take note - not everyone likes breeze block hard pillows, choice is lovely. The bed was very comfy. The refreshment tray was well stocked and the biscuits welcome. The ensuite bathroom was a good size, spotless and boasted very soft fluffy towels. There was also a bathrobe in the open hanging areas. Not sure why only one when it was a double occupancy?
The pool in the onsite leisure club is very impressive & a great asset to the hotel. It is larger than many so you can really swim good lengths and at neither of our visits was it busy. The changing rooms are a little cramped and I think a spin dryer for swimwear would be a welcome addition if possible.
The dining room was surprisingly small for the hotel, perhaps other areas are opened up at busy periods. Breakfast was a good standard overall. The hot buffet selection was quite comprehensive.Our poached eggs were perfectly cooked and the fact we got two was a surprise - nice touch. The coffee could have been better - it tasted a bit burned, as though it had been sitting on a hot plate for a long time prior to being put in our coffees pot. Staff were lovely and attentive.
We got a special corporate rate for attending the function & appreciate we had full use of leisure faculties but even so did feel £90 was a little expensive.
However overall a very pleasant stay. less
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very thorough report on us .We are all very pleased you enjoyed your stay and used our leisure facilities and found your room to your taste . It is always a pleasure to read positive reviews and I hope you will visit us again.