Best Western Plus Bentley Hotel & Spa

We regularly use this hotel as a venue for our functions but sadly, standards have nose-dived since our last stay. Every part of the hotel that we visited looked jaded and run-down, Our room was dirty and contained four empty bottles left by the previous occupants. Staff were not wearing masks, despite signage requesting hotel guests to wear one. The meal at our function was good but service was painfully slow. * The breakfast was a joke. A single standard domestic toaster was provided for over 100 guests leading to long queues. Food at the breakfast was swimming in grease and was, at best, luke-warm. The plates had not been warmed and the first four plates that I took from the stack were dirty. When I went for my own meal there were no eggs, no beans, and no bacon, two of these empty serving containers were not replaced for over thirty minutes. We shall be looking for a different venue next year! less

having stayed for the first time at a best western in northumberland earlier this year and having such a wonderful experience there i was really looking forward to a couple of nights away with my partner for my birthday in lincoln at another "plus" best western. i was so disappointed, the lobby looks like a cheap motel, very much reminded us of Crossroads, the decor was old, tacky and cheap. the hotel was full of work men, the bar felt unwelcoming, our room was 10ft away from a very busy A road with articulated lorries speeding past the window all day and night, the curtains didn't even block out the light. i was so tired at 5am i went to reception to complain. the heating only worked on full, the bathroom was dirty. the breakfast was really poor, i could finish it and we only ate it on the first morning. extremely expensive for what we actually got and not as described. a cheap travel lodge would have been far cheaper, cleaner and would have felt more of a celebration than this. less

Friendly staff, good service and nice food. The reception area had flowers and the receptionist were all lovely. The bridal suite was nice but needs updating, no bath Robe , slippers or bottled water, which I would have expected , the room is big with a four poster bed. We had drinks in the bar and the service was good even though the bar staff were extremely busy, food in the restaurant was good and plenty of choice, we enjoyed the cooked breakfast, I asked for egg alternatives and that was no problem. less

When visiting friends in Lincolnshire we stayed here, big car park on arrival, staff at reception very helpful, we were given a free upgrade in to a lovely suite. Meals were always well cooked and very good value, the staff are so hard working, but always very friendly. Pool and spa were nice, but needs a little TLC, but don’t we all after the last 2 yrs. We would definitely stay here again when we visit. less

Comfortable hotel requested quiet room which was carried out. Hotel could do with a bit of flourish to personalise it, and it is a £12.00 there and £17.00 back distance by taxi to the centre of Lincoln. Swimming pool excellent. less