Acceptable place to stay
14/09/2017 BandK01, Lowestoft, United Kingdom
We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the re... more
We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the reception desk was incredibly polite, efficient and helpful. We got a good night's sleep despite the fact that the hotel was buzzing with servicemen attending the air show at Scampton the next day. There was also some kind of party on but we heard nothing and everybody behaved themselves! The spa was very nice, kids have to be out by 6.00pm which gives adults three hours to themselves prior to closing time. It was a little tired but perfectly acceptable and there are two heated tiled beds in there which were an absolute bonus! Never tried one of those before and I almost had to be dragged off kicking and screaming - they are lush! We did not eat at the hotel - there is a well known food chain very close by and also a garage where you can buy alcohol for consumption in your room.
There were a couple of minor things that the hotel could improve upon:
Whilst check in was very efficient, check out was slow - there were staff in the back office but nobody on the front desk. A staff member saw us waiting, ignored us and then told another staff member there was somebody at the front desk - twice (not sure she heard him the first time).
We had to ask for the Wi-Fi code - we realised we did not have this until we got upstairs to our room and when we tried ringing, there was no answer the first time. less
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive view on us ,it is much appreciated .
The hotel was certainly busy that weekend and the service men were all pilots flying various air craft at the show and I agree they were well behaved and a pleasure to serve they drank in our bar and did not venture out to the garage to buy alcohol to consume in their room. I am sorry check out was a little slow this sometimes happens when every one arrives at the desk at the same time I must apologise if you were kept waiting.
I too love the hot beds but seldom find time to lie on them but a definite must.
Thank you once again and I hope you will stay with us another time.