Pretty restaurant but sad looking carvery.
25/09/2015 Trish S, Lincoln, United Kingdom
It's quite a while since I visited this restaurant and I couldn't believe how the quality had dropped. The staff looked bored and surly and weren't the slightest bit interested in the diners. The car... more
It's quite a while since I visited this restaurant and I couldn't believe how the quality had dropped. The staff looked bored and surly and weren't the slightest bit interested in the diners. The carvery on offer was either overcooked beef or lamb, but the vegetables were reasonable. But why oh why do restaurants offer Yorkshire pudding that shatters when cut!....and is dry and only just warm. The desserts looked nice but the portions we were given were tiny. We were never at any time asked if our food was ok. There were very few diners in for lunch and I hope this was an isolated case, as it is definitely not what you expect from a Best Western hotel. less
Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I am very sorry you did not enjoy our carvery . I am extremely annoyed that you found the staff to be surly and disinterested . If We knew which day you had lunch with us we could rectify the problem immediately as we would speak to the staff concerned. Perhaps you would care to telephone us so that we can speak to you re your obvious dissatisfaction with us on that day.
In our defence I must say that our carvery always consists of at least one made up dish other than the roasts . As for the diners , some days it's packed and some days it's quiet . That's life I'm afraid.