Best Western Plus Bentley Hotel & Spa

I have used this hotel for many years but in truth this time I was disappointed. The decor was a little tired with worn carpets and curtains off hooks. No controller to work the air con. The shower leaked over the floor. An extra item was placed on my credit card bill with no explanation and to top it all someone tried to get into my room during the night because they were given the same room key as me! It can be a noisy hotel as it’s close to the road but that’s what you should expect. On the plus side the bed was comfy and the breakfast plentiful. less

The Bentley hotel was an extremely lovely experience, really clean, food great and service fab. We stayed between 14th-16th June and it could not have been a better stay. A very special thank you to the restaurant staff who came and found me after I had left an item in the restaurant, thank you very much. less

Rooms very of a good size, standard in design. Fine for a night or too. Friendly staff, good food and drink selection. Spa and pool could do with a spruce up but nice to have the facilities available. less

For years this was always my go to hotel when working in the area for its convenience, but after my last stay I have sadly had to ditch it. Yes the rooms are a bit dated and the hotel in general, but I actually found that quite charming as it is otherwise clean and beds are comfy, it felt like a trip down memory lane. The gym is dated but in fairness a lot of hotel gyms are. I have stayed here at least 15 times in a 5 year period. The big BUT… I have never eaten here because the entrance post 6pm smells of chip fat and overcooked vegetables. I like a drink in a hotel bar if it’s been a long day but they only have Fosters or John Smiths 🤮 in the strip lit bar I glimpses into last time I stayed. The last three times I stayed, there were lots of contractors sat outside drinking cans of lager. I understand they were paying customers but it doesn’t exactly look inviting on arrival a load of blokes sat outside in high vis drinking cans, smoking and making comments as you walk in. Sad to say I won’t be staying any time soon unless I see an improvement on here as I do like the actual hotel. Just needs bringing into the 21st century! less

Had an ok stay , was here about 10 years ago and it hadn’t improved. Needs some investment in the rooms , spa is superb, food was ok, breakfast was ok! That’s really the problem everything is ok but doesn’t really standout in anything. Steak I ordered was slightly under medium (still bloody) ordered a medium well , still ate it as I tend to have steak at medium anyway. Large chips were a touch too hard still , veg was perfect. At breakfast the sausages were ok, would’ve liked scrambled egg but none available, toaster was extremely slow! Could do with one of the industrial toasters. Poor lad in the restaurant on the evening was rushing round predominantly on his own as there was a wedding in the other room , having said that everywhere these days seem to be short staffed. Will go again as the massages in the spa are excellent and both therapists were fabulous. less