Best Western Plus Bentley Hotel & Spa

My husband and I have just come back from our first weekend break together in 6 years, we overall had a brilliant time even considering the current climate. When we checked in on Friday 11th our temperate was checked which we were really pleased with, check in was pretty simple and as contactless as possible. Although the bar service was slow on the Friday night we were still pretty relaxed and had a nice night Friday, bar staff were friendly and fully in The correct PPE Saturday night however was excellent service and we can’t get over the difference between the 2 nights all because on the bar staff member, I think she said her name was Jo. She was exceptional and a real assets to the company, nothing was to much trouble and she went out of her way for every customer in there, from taking food orders, bringing food and serving at the bar, she was efficient and friendly, someone who anyone would value as a member of staff she work so hard that night! We also had spa treatment my husband by Chloe and nesta with a back massage which he said was brilliant! The room was clean and tidy, and and excellent presented we were in a four poster room, my only criticism of the room was the bathrooms don’t reflex the standard of the rooms however all in great value for money Overall a great stay made better by jo! But all staff good but she went above and beyond less

I stay at The Bentley most weeks on business, this is my go to hotel, even though there are other hotels nearer. The staff are fantastic and the owner is always around to ensure that the high quality standards of the hotel are maintained. I couldn't find a bad word to say about this hotel. Excellent service, immaculately clean. Very professional staff. Good wifk. I have stayed in nearly every room in the hotel and always have a good nights sleep. less

I have recently returned to the Bentley after COVID and was very apprehensive about my stay. After reading a review that the water was too hot and a bathroom dirty I was worried that someone had stolen the cold taps and the reception staff. Imagine my relief when I discovered the cold taps in my bathroom, because yes the hot water was hot in the bathroom as hot water should be! And the reception staff were still there and available if I had a problem. Yes breakfast and evening meal service is a tad different but we are in extremely different circumstances with government guidelines to follow. As always great service with a great staff team less

Noisy room with buzzing sound and extremely dirty bathroom. Limited to 45 minutes in jacuzzi and pool. Wait for breakfast due to limited number of staff and not self service. Water in bathroom too hot. For the price it should be better quality. Would not recommend! less

Staff could not do enough for you even though the circumstances are difficult at the moment. All staff had masks. Hand sanitiser provided. Food lovely. Room clean. Slept well. Plenty of car parking. We would definitely stay again less