Best Western Plus Bentley Hotel & Spa

Situated on a busy roundabout the Bentley hotel was surprisingly quiet. We attended a dinner there staying in an executive room with breakfast. The food at dinner and service was good. The room, given its price, was a bit of a letdown. The safe was not working, only one bathrobe and slippers and beginning to get tatty. Breakfast was standard buffet fare but the service was ok. There is a spa and swimming pool so expect the odd waft of chlorine (or something) from time to time. Overall it was expensive for what we had but as a location for a large event for the area it is well placed on a good road system but don't expect to be too wowed. less

Room very clean and good size food very good had a Excellent stay with my family only down side for me was hot tub not working and one member of bar staff didn't have good customer service skills!! I ordered a cup of tea for my mum it never came when I went to pay u seemed to be growled at because I was paying cash and not charging to my room also same member of staff pulling a face when I asked where the cup of tea was....I must say tho all other staff members fantastic nice friendly just how a good hotel should be I highly recommend and I am well travelled. less

So my colleagues had advised against staying here but as I booked late it was the only place I could get. The only reason I can think why they advised against the hotel was that it was about 10 miles away from where I needed to be each day. But to be honest it was worth that drive! Receptionist was very friendly even though my booking agent had not sent appropriate documentation to show the booking was on a corporate account. She simple asked me to get the confirmation email and that she would ring them too. No fuss, no embarrassment, no big deal. The room was very large and comfortable although one of the wall lights didn’t work. There were plenty of glasses in the room but no bottled water which was a bit disappointing. The food in the restaurant was really nice and very good value. They didn’t know how to make a martini and lemonade at the bar though and simply gave me a glass of martini and a half pint glass of lemonade to add as I wished. I just thought that was rather funny to be fair. The bed was very comfortable and the shower hot and powerful. Would I stay here again? Most definitely and I would encourage my colleagues too. Very nice indeed. less

Staff friendly.A room change to a quiet room away from traffic was no issue.Room was clean apart from the squashed spider on the wall that should off been spotted when cleaning the room.Food in restaurant was very good.Breakfast was also good less

Upon arrival, the receptionist was very helpful and gave us a full rundown of the facilities. Our room was large, we'll appointed but in need of a spruce up as it was a bit tired. The bathroom was ok with a nice selection of toiletries. My main issue was the PAT test sticker on the heated towel rail (see pictures) especially in a steam filled environment when door was shut. The bar food we had was really good, along with a nice selection of gins. The bar staff were extremely friendly and helpful throughout the evening. After a good night sleep in a very comfy bed, we used the pool facilities, inc the steam room, Jacuzzi and pool. All of this was nice to be able to enjoy before breakfast. Upon entering the restaurant area where the breakfast was served, the hostess showed us to out table , taking out tea / coffee and toast order before explaining where everything was. There was a good selection of food available all of which was well cooked / presented. Unfortunately, the younger members of the team obviously forgot there were guests present when stood chatting and sniping at each other with negative comments - I'm sure they had things that needed doing. Again, when leaving the receptionist was very pleasant engaging in conversation. Overall for the price, it was, for me a bit high. Have I stayed in better for the money - yes definitely. But it wasn't unpleasant - just not quite up there (needs a revamp).. less