Best Western Plus Bentley Hotel & Spa

We stayed at the Bentley Hotel for one night as we wanted a good value hotel with a leisure facilities that was a short drive from the city centre. The facilities of the hotel are really good, it has a nice pool with a jacuzzi, sauna, steam room and gym, an on site restaurant, a 24 hour bar and free parking, reception staff are very friendly and helpful. The hotel however feels like it's stuck in a time warp. It is very dated and is need of a revamp to make it feel more modern, it's not to the same standard of other Best Western Plus hotels I have stayed in. Our room was a good size but very basic, the furniture was very old fashioned, old carpet, stained vinyl in the bathroom, I'm not sure how old the bed is but it was very uncomfortable and creaky, and seemed very small for a double. I think with a lick of paint, new branding, some modern wall art, furniture and new beds this hotel has a lot of potential. less

I have stayed in many hotels over the years, and this ranks among the very worst ever. Our confirmation booking informed us that this was a non smoking hotel. How wrong could that possibly be, surely it wasn't allowed these days anyway ? Well this hotel does allow smoking, and also puts non smokers alongside them. We were placed in an annexe through 2 fire doors. A total of about 8 rooms, 5 of which allowed smoking in the room. The smell was bad when we arrived, but we thought that this might have come from people smoking outside. When we left the room after freshening up, we thought that it had become worse, but by the time we returned to the room the aroma, for a non smoking couple was disgusting. We had settled into the room by this time and did not want the upheaval of having to move, although this was offered. I find it amazing that smokers are allowed at all, but to impose their smell on non-smokers is beyond acceptable. If they have to have them, surely the whole annexe should be smoking ? The restaurant was overpriced and resembled a Victoria Wood sketch scene. I thought I had walked in to a scene from Acorn Antiques. Food was ok, but nothing special, and surely the mushrooms could be fresh, not tinned ? Couldn't get service in the bar after our meal, no staff. Very disappointed and will definitely not ever return. less

My family and friends stayed here for 3 nights for my daughters wedding, The rooms are all spotlessly clean the food is great but I have to say this hotel has the best staff iv ever come across nothing is to much trouble for them, although my daughters wedding wasn't at the hotel she left from there to go to the church the morning of the wedding when the bouquets arrived for her and her 11 bridesmaids she was in tears they weren't what she had ordered at all Clair the manageress came to the rescue not only finding a florist to redo them but making sure they were delivered back in time, I can not praise this hotel and staff enough, carol the owner is a wonderful lady and this establishment is a credit to her. I would recommend this hotel to anyone it is the best there is and I have stayed all over the world, it takes a lot to impress me but this place is above and beyond all expectations less

A group of us recently stayed at the Bentley, and we all agree that the friendly service and comfortable stay we all had was second to none ! We were welcomed by a lovely smiling receptionist who ensured we were booked in quickly. The fact that whilst we were checking in we were all asked as we signed in how our day had been so far, and she took time to ensure we new where all the facilities of the hotel could be found and also ensuring we were priority she was being conversant with us in discussion around details we had shared about our long (Travelling) day. This felt incredibly cincere , and certainly made us warm to the place and people immediately. The three days at the hotel went very well and we as a group thoroughly enjoyed the breakfast, which was waited just enough to ensure you have your teas and coffees and then leave you to help yourself to a lovely full English choice, cereals, fruit and pastries. For the price of our three days at the hotel, the value for money was absolutely fantastic. I know there is always one or two that would say that this would not be enough, but we all can assure you that this hotel is very good value for money. And we are four, shall we say large growing lads ! Thanks to all at the Bentley, we had a great stay and assure you we will be back for more. Cheers, The boys 😎👍 less

My husband and I stayed here to celebrate our wedding Anniversary. Due to a wedding party taking over the whole of the only bar in the hotel we were put into a small cramped room to eat our lunch. Our room was not ready due to late check outs from the wedding party. We were however upgraded to a bridal suite at no extra cost. We found this room ok but the furniture was very tired and it was nothing special. Our evening meal was also a let down. it was quite expensive for what it was. Would not recommend. less