One night became two!
15/02/2017 Ethel56, Nottingham, United Kingdom
We had a really nice relaxing day: massages, swimming, a lovely meal and then . . . a disrupted night because of the guests in the room next to us fighting. Now you might think that this is a complai... more
We had a really nice relaxing day: massages, swimming, a lovely meal and then . . . a disrupted night because of the guests in the room next to us fighting. Now you might think that this is a complaint. Far from it. The staff were very accommodating and apologetic (let's face it, it was not their fault that the guests had been out drinking and came back in the state that they did.) We left the next day satisfied that the hotel had done everything possible in those circumstances. After walking around Lincoln, we returned to the hotel to ask about extending our stay. The lovely Sarah looked after us and saw that our next night was perfect. Thank you Sarah and the rest of the staff. We had a fabulous weekend. less
Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a lovely review on us . How understanding you are. If only all our customers thought as you do, You really will not know how heartwarming your review was to us all.
We are overjoyed that your second night with us was peaceful . Unfortunately the fighting couple left their room in chaotic order and a total mess ,this is of course is the turmoil other customers do not see.
Thank you so much please visit us again
Very best wishes