My husband and I have just come back from our first weekend break together in 6 years, we overall had a brilliant time even considering the current climate.
When we checked in on Friday 11th our temperate was checked which we were really pleased with, check in was pretty simple and as contactless as possible.
Although the bar service was slow on the Friday night we were still pretty relaxed and had a nice night Friday, bar staff were friendly and fully in The correct PPE
Saturday night however was excellent service and we can’t get over the difference between the 2 nights all because on the bar staff member, I think she said her name was Jo. She was exceptional and a real assets to the company, nothing was to much trouble and she went out of her way for every customer in there, from taking food orders, bringing food and serving at the bar, she was efficient and friendly, someone who anyone would value as a member of staff she work so hard that night!
We also had spa treatment my husband by Chloe and nesta with a back massage which he said was brilliant!
The room was clean and tidy, and and excellent presented we were in a four poster room, my only criticism of the room was the bathrooms don’t reflex the standard of the rooms however all in great value for money
Overall a great stay made better by jo! But all staff good but she went above and beyond less
Carole Wootton, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for your great review on us . I am so pleased you enjoyed your weekend break with us and I can assure you I will pass on all your kind comments to Jo ,she is indeed a very good member of our staff.
I am pleased you took advantage of the Spa and I am pleased you felt relaxed afterwards .
I hope one day you can find the time to return and visit us again.