Best Western Plus Bentley Hotel & Spa

Spent a comfortable night in this hotel. Lovely room. Great spa facilities. Pool, sauna, steam room and jacuzzi. Evening meal in the restaurant was very good. Can recommend the fish and chips. Staff very attentive. Would recommend. less

Been here two weeks on business. Brilliant bar staff, inc michelle and Jo, sorry I didn’t catch the names of the other ladies but all great. Reception staff friendly and helpful when called on. Utilised gym and pool all good benefits of this hotel. Breakfast food always well cooked, and quick service. Only negative is the hotel and rooms are often cold, room takes a while to heat up. less

very poor people skills and negative attitude from front desk management, wouldnt even talk direct, but spoke via the desk receptionist until directly approached, guess customers arent that important to her! less

We have stayed here many times so choose it as the venue for my daughters 18th birthday. On arrival we were met by James who checked us in and upgraded us to a suite. I would like to thank James and all the staff for making it a wonderful weekend. My daughter was very surprised by the beautiful room and especially the complementary prosecco, balloons and a lovely card. As usual the staff in the restraunt went the extra mile and made it an extremely fantastic night with the food top quality. I would like to thank the management and staff for making my daughters birthday memorable. less

I’m wary of Best Western hotels as they can be a bit mixed, the worst hotel I ever stayed in belonged to the BW chain. This is one of the best hotels I’ve stayed in, I shall explain why In some ways it’s a bit old fashioned, chocolates on the pillow and a towel folded to look like a swan, the restaurant menu has flambé steak and pancakes... but the rooms are clean, a good size and comfortable and the staff really nice, I had a couple of bar meals and the portions were excellent. They also have rhubarb gin!!!! Breakfast, on day one I might have mentioned plastic covers on the hot plate but then day two I noticed eggs benedict. Anyone reading my other reviews will note I am a massive fan of this breakfast, partly because it’s yummy but also because it’s an indicator or a chef in the kitchen rather than a microwave operator So, I recommend when looking for a hotel, ask if they serve eggs benedict, this one does and based on that, the staff, the room and the towel like a swan I think this hotel stands out and deserves a five rating less