14/05/2017 Penny T, Aldershot, United Kingdom
Our choir recently stayed here for 5 nights, as part of our tour of Lincolnshire. I cannot speak for all in our party, but personally I thoroughly enjoyed my stay here (with one very minor niggle - m... more
Our choir recently stayed here for 5 nights, as part of our tour of Lincolnshire. I cannot speak for all in our party, but personally I thoroughly enjoyed my stay here (with one very minor niggle - more of which later). My room was comfortable and, although near the road, the traffic noise was minimal (might be more difficult in hot weather if you opened the window). Our party had a separate dining room and the food was superb, as was the service. Water jugs were replenished without having to ask, etc. All plans to stick to my diet soon went out of the window!
If there was a problem reported to reception, then someone was there almost immediately to try and rectify it. The staff were, without exception, friendly, helpful and efficient.
The spa facilities were also good and clean, and the pool was a decent size. Lovely fluffy towels, as they were in the room.
The one, very minor, niggle : there appeared to be a "smoking room" almost opposite mine (106). I thought that smoking was not allowed in public buildings any more? Maybe I was imagining it then, when I walked through the double doors to my room, that I could smell smoke on more than one occasion??
However, we had a very successful and enjoyable tour with our choir, helped greatly by our stay in your lovely hotel. less
Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us . I am so pleased you enjoyed your stay with us .
We are all very happy that you forgot to diet and that you bought the food superb if only all our customers were so easily pleased !
Now re smoking unfortunately we do have two smoking rooms this hopefully enables us to keep all the other rooms smoke free. Otherwise ignorant people smoke in them and the next guest can smell the smoke . I hoe this clarifys your question.
Thank you once again