Best Western Plus Bentley Hotel & Spa

The place is dated by at least 40 years, has no clean open spaces, a tight atmospheric-less bar, dreadful restaurant with the least diverse menu I’ve ever seen (egg and chips, steak and chips, bigger steak and chips, gammon and chips) the room was characterless, the staff unhelpful and rude and they have a plaque on the wall with the cheek to suggest the price of a single room is £100+ less

Went for our Christmas lunch felt very safe staff very nice and the starter and sweet but not worth the £63 poor selection of vegetables and cold and some hard even wouldn’t go for Sunday lunch definitely felt like it was all cut backs less

Hotel was clean but needs a bit of updating ,the staff were very pleasant and helpful,food was ok and bar prices ok ,we didn’t use the pool and gym but we have in previous visits and was ok ,I would happily stay at the Bentley again less

Ok first the absolute positive about this hotel. That is the receptionist monika she is absolutely lovely! That is the only reason I gave two stars instead of one. I booked a standard room for four nights and on arrival found the room to be a bit stuffy and musty, she immediately upgraded me to the executive room. I cannot fault her on this at all. She absolutely acted in a very professional way and did her best in what I can only describe as the best of a bad bunch of rooms. For the price the quality is pretty bad. The new room was better but still had a slight musty smell and the bath had bad rusty stains and the tiles had stains in the grout. That was acceptable but still a little disappointing for the price paid. All would have been well apart from the fact we for-fitted a pub meal as we thought the restaurant at the hotel would be better quality. What a disappointment! We order gammon and twice cooked chips and fresh scampi and twice cooked chips. What we got were frozen chips and frozen scampi. No problem sent it back and told them to take it off the bill. However then a lady (not sure who) came over and tried to justify the bad food (even trying to say the frozen chips were twice cooked ….. so what does that mean? But worse that that continued by blaming it on covid and problems with supply. We are talking potatoes here !! We are in Lincolnshire! Potatoes are in abundance! They just need peeling and cooking. Staff shortages and lack of supplies! Come on its chips!! Anyway I said I didn’t want to argue please just deduct it off the bill. I went to bed hungry. The swimming pool water was clean and it is a good warm pool. However there are broken tiles on the pool surround which running a private rental in spain - I would not get away with this. The changing rooms again are dated and the water in the showers takes an age to get warm. Worse thing though was I went for a fairly early morning swim on the second day and the bin in the changing room was half full, no lid and a used sanitary towel in plain view!! Come on guys you can do better than that! Well circumstances were that in the end because of a work commitment we only ended up staying two nights. But to be honest it was enough. This hotel has good potential but it needs a big financial injection of cash to bring it up to standard to justify the amount they charge. less

Overall excellent value for money . From booking in to checking out we could not fault the hotel staff , fantastic , especially at breakfast. Taster meals especially at breakfast . good choice of menu nd excellent sized roms less