Best Western Plus Bentley Hotel & Spa

Well glad I arrived a bit earlier than colleagues so great opportunity to make use of the gym and pool. Luckily they sold swim suits as I forgot mine, the pool was great a good size and a great steam room too. The room was spacious and clean, bed comfortable and room quiet... a bath and shower overhead, so a nice option... the bar was comfortable and a good menu with enough choices for everyone. Restaurant looked good, a bit pricier too but more upmarket options. I had half rack ribs , wedges and coleslaw. Very good! Colleagues had scampi- great! Jacket potato with tuna and salad- good... I will definitely come back if i need to visit Lincoln again. The staff were fabulous!! less

The very worst thing about this hotel is, unfortunately, something over which they have no control; the noise from the road at the back of the hotel. It really is loud. If you are a light sleeper then you should definitely consider staying elsewhere or, at the very least, ask for a room away from the road. Onto the things over which they do have control. The cleanliness and general maintenance is poor. My room has cobwebs, a dirty bathroom, curtains that are hanging off the hooks, frayed linen, I could go on. There is certainly no attention to detail. There is a general lack of enthusiasm and an air of malaise around the place. Saying that, the staff have all been mechanically friendly. Apart from overhearing a conversation conducted at reception regarding a staff issue, I haven't any reason to complain. It feels like the bare minimum has been spent on the property over the past twenty years. I believe that this hotel was perhaps above average 25 years ago. Unfortunately, standards change and improve and this hotel has been left standing and stranded. less

This hotel was ok, but just ok. The walls are very thin and I could hear my neighbours have a domestic during the evening. I was woken by the traffic noise at 7am. I was given the wi-fi details but I was unable to log on in my room on either my phone or tablet. Not good when you need to do some work. Breakfast was fine with a reasonable choice. Staff were pleasant enough at reception and at breakfast. I was a little surprised when the lady at check in before me asked for a dinner reservation to be told the restaurant was closed but they could do a sandwich. Not ideal after a long day travelling, particularly as it was only 8.40pm. less

Like most hotels in England you don't really get what you pay for. This place was definitely one of the more disappointing places. When we first arrived the woman on the desk was very un helpful and did not give us any of the usual information you require. The room was ok but out dated like most places the bathroom was really outdated and dirty. We had a meal in the restaurant which was ok but seriously not worth the money I would recommend eating any were else as nothing special. Spa had good facility's but again the staff member was just rude and un helpful. Some staff were better than others but me and my wife have said we just believe in any hotel if your not other the age of 40 your just un welcome and treated like a lower class citizen. Stay if nothing else is available but don't expect anything special. And if your in your 20s I'm sure you know it's hard to find any were that will show you respect. less

We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the reception desk was incredibly polite, efficient and helpful. We got a good night's sleep despite the fact that the hotel was buzzing with servicemen attending the air show at Scampton the next day. There was also some kind of party on but we heard nothing and everybody behaved themselves! The spa was very nice, kids have to be out by 6.00pm which gives adults three hours to themselves prior to closing time. It was a little tired but perfectly acceptable and there are two heated tiled beds in there which were an absolute bonus! Never tried one of those before and I almost had to be dragged off kicking and screaming - they are lush! We did not eat at the hotel - there is a well known food chain very close by and also a garage where you can buy alcohol for consumption in your room. There were a couple of minor things that the hotel could improve upon: Whilst check in was very efficient, check out was slow - there were staff in the back office but nobody on the front desk. A staff member saw us waiting, ignored us and then told another staff member there was somebody at the front desk - twice (not sure she heard him the first time). We had to ask for the Wi-Fi code - we realised we did not have this until we got upstairs to our room and when we tried ringing, there was no answer the first time. less