13/05/2018 stevebaumber2002, Lincolnshire, United Kingdom
group of 7 ladies booked for overnight spa treat.lovely hotel rooms , treatments at spa very good - could have done with seating around swimming pool also staff not keen to give you a dry towel.food e... more
group of 7 ladies booked for overnight spa treat.lovely hotel rooms , treatments at spa very good - could have done with seating around swimming pool also staff not keen to give you a dry towel.food excellent however when we booked this the literature on the 1 night spa package states to include 3 course table d'hote dinner.we were all looking forward to having a 3 course meal only to be told, as we were looking at the menu, that we only had an allowance of 25 pounds each towards the meal.nowhere on any info /receipts /invoices received was this mentioned and we were all looking at the menu and prices trying to work out what we could order and what extra we would need to pay.in the end no-one had 3 courses only 1 or 2 courses. i feel that this was missold to us and we were all very disappointed - shame on you...you should have a separate menu of 3 courses if that is the case that covers your costs.for that reason i would not recommend this place as we felt it put a low point in what could have been a fitting end to a nice day. less
Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am sorry you could not find enough to eat on the menu to warrant the £25.00 each for three courses . I can assure you that after looking at the menu that day it was indeed possible .Perhaps you needed a little help as it can seem quite complicated. We would not miss sell a break that is NOT our policy and for the price paid ,guests do not normally think they can eat anything off the a la carte menu I am sorry if you misunderstood .However I am delighted that you liked the hotel and its amenities .