Rude Front Desk
We chose this hotel based on location and amenities, specifically the hotel shuttle. Upon arrival, the shuttle took 40 minutes to pick us up and repeated calls to the front desk gave us conflicting i... more
We chose this hotel based on location and amenities, specifically the hotel shuttle. Upon arrival, the shuttle took 40 minutes to pick us up and repeated calls to the front desk gave us conflicting information. Upon checkout, we were told that the shuttle was unavailable due to "training" from 10am-12pm (right during checkout hours!). The front desk offered to reimburse my husband for a cab to the rental car center at the airport, and when he returned, they rudely refused to pay him the $12 cab fee because he took the "wrong cab". This was after confirming with the front desk that they had called a cab. Evidently, the one sitting in front of the hotel was not the one they called, but there was no way for him to know that and no one told him otherwise. Very poor service to lose a customer over a $12 cab fee. less
tlwickens, Guest Relations Manager at Best Western Plus Bayside Inn, responded to this review
Thank you for completing the survey regarding your recent stay at BW Plus Bayside Inn.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our shuttle service is complimentary and based on availability so we do not guarantee it. Depending on the traffic and servicing other guests, their can be a delay since the airport does not allow our drivers to remain at the airport. When we pay for taxis, we provide the taxi driver with a voucher when they arrive... We are deeply regretful for any miscommunication with your departure and your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.