Very Disappointing Stay
23/12/2016 James M, Charlottetown, Canada
I booked 2 rooms with the special request that they be side by side so we could be close with our children. When we arrived our rooms were not close to each other and we were advised it was because m... more
I booked 2 rooms with the special request that they be side by side so we could be close with our children. When we arrived our rooms were not close to each other and we were advised it was because many of the rooms had no hot water. They were unsure whether we would have hot water and had my wife sign something confirming we were aware....
The rooms were fine. Seemed clean and tidy.
In one of our rooms, the television did not work. On the first night it was a little late, so we just went to bed. On the second night we called the front desk and the staff person came to help. The satellite box was attached to the back of the TV with elastics and was almost impossible to access.
Unfortunately, while they tried hard, they were not able to get the TV working and advised us that she would let the front desk supervisor know and our bill would be adjusted. When I checked out the next day, that person was not aware of this and ultimately discounted the room 10% for one night...so we could not watch TV for 2 nights (and spent over $600 at the hotel) and were credited $10.
The breakfast was OK. Probably mid-range compared to other similar hotels.
The restaurant was very pricy and the food was OK.
Having grown up in the area and believing this was the newest hotel, I believed that it would be the best choice in the area. Unfortunately, I made the wrong choice as other hotels have provided us with a much better experience.
And yes...we did have reasonably hot water but understand this hot water issue has been going on for some time now.... less
BestWesternHotels, Corporate Office at BEST WESTERN PLUS Bathurst Hotel & Suites, responded to this review
We are so sorry to hear about the issues you had in your rooms. We have followed up with our maintenance team to ensure this does not happen again. We appreciate your feedback and hope that you will give us another chance if you visit the area again.
Best Western Hotels & Resorts