Location/Cleanliness Overshadowed by Poor Service!
I recently visited the BWP in Bathurst for a 2 day stay to visit family. I reviewed location on this site prior to book and made to call to confirm booking. I was advised that the would match the on... more
I recently visited the BWP in Bathurst for a 2 day stay to visit family. I reviewed location on this site prior to book and made to call to confirm booking. I was advised that the would match the online price of $139.99 for my Sunday and Monday night stay.
The Hotel cleanliness and location were wonderful. My room had issues with the heat air/conditioner as its was very noisy. Also, the TV was not functional for both evenings. There was not many people at the hotel during my stay as the weather was typical winter season.
After checkout I called the hotel to ask for an email copy of the invoice and realized that i was charged $139 and $165 per night and contacted the desk via phone. I was advised they would speak to the manager and then they said he advised them to tell me that it is what it is and the hotel had low occupancy therefor that is the rate.
I genuinely believe this is not Best Western's core values nor does it line up with their Mission Statement.. I am truly disappointed that this is there level of leadership and level of service from this particular location.
I would love to recommend this location but like any business how you relate and service your clients is the ultimate recommendation!
Disappointing to say the least! I expected the opposite of visiting my hometown after many years away! less