Best Western Plus Baker Street Inn & Convention Centre

153 Baker Street, Nelson, British Columbia, V1L 4H1, Canada
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Best Western Plus Baker Street Inn & Convention Centre

From majestic mountain views to rich history, Nelson is equally adored by outdoor enthusiasts and lovers of art and culture. As the only full-service hotel located on downtown Nelsons famous Baker Street, the Best Western Plus Baker Street Inn & Conv show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Baker Street Inn & Convention Centre

Traveller Overview:
4.5 Rating: 684 reviews
Excellent 55%
Very Good 32%
Average 10%
Poor 1%
Terrible 0%
Rating

Wasasonian, wrote review 27/07/2020

Location

Location was key for our stay! Right in the heart of Nelson. Made walking easier than driving! Front desk reception was top notch! Knowledgeable about the area, dining and attractions! The restaurant... more

Rating

Elizabeth M, wrote review 08/07/2020

Room did not match hotel room rate

We realize hotel prices in Nelson are high in July however the room we were given at the Best Western Plus did not match the $250 rate. It was small and located on first floor which is the basement. T... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi Elizabeth, Thank you for taking the time to write this review and share your experience. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and for that I truly apologize! If you give us a chance to earn back your trust, I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. It would be a pleasure to personally welcome you back! Warm regards,
Rating

djf310, wrote review 28/06/2020

Perfect

Price was good, room was clean and good, staff was amazing, location was great...overall, a truly great stay at this hotel. The girl at the front desk, Katie I believe, was a wonderful "first impressi... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi djf310, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as our attached restaurant - Marzano. Katie, as well as all of our staff, believe in providing that personalized service, and I agree with you she is good at her job! I will be sure she gets the recognition she deserves. We look forward to welcoming you back to the hotel in the near future. Warm regards,
Rating

sgilmour52, wrote review 07/01/2020

Great Hotel in Nelson

Friendly staff. Restaurant attached has very good food. Clean up to date rooms. Great parking (outside though). The fitness room is pretty basic. The hotel is very accessible and easy to get in and ou... more

Owner Response
KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi sgilmour52, Thank you for staying with us and for such a great review. We really work hard to offer the best possible environment, so I'm happy to see that reflected on your last visit. We look forward to welcoming you back in the near future. Warm regards,
Rating

wingirl6, wrote review 24/12/2019

Flawless

We traveled as a family with a young child and small dog. The hotel is cozy, clean, quiet and perfectly located. Excellent front desk service. Spotless room. Love the restaurant Marzano attached to t... more

Owner Response
KellyM7279, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi wingirl6, Thank you for your stay with us and for sharing your experience with other travelers. We pride ourselves on our cleanliness as well as the level of service offered and happy to hear we met the mark with you. We hope to welcome you and your family back to the hotel in the near future! Happy New Year!!!