Best Western Plus Baker Street Inn & Convention Centre

153 Baker Street, Nelson, British Columbia, V1L 4H1, Canada
based on 699 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Plus Baker Street Inn & Convention Centre

From majestic mountain views to rich history, Nelson is equally adored by outdoor enthusiasts and lovers of art and culture. As the only full-service hotel located on downtown Nelsons famous Baker Street, the Best Western Plus Baker Street Inn & Conv show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
153 Baker Street, Nelson, British Columbia, V1L 4H1, Canada

Reviews of Best Western Plus Baker Street Inn & Convention Centre

Traveller Overview:
4.5 Rating: 699 reviews
Excellent 54%
Very Good 32%
Average 10%
Poor 1%
Terrible 0%
Rating

cl0rtie, wrote review 18/01/2021

Comfortable and excellent customer service

I had a wonderful stay at the Best Western Plus on Baker Street. It was easy for me to explore the downtown and enjoy the historical downtown of Nelson. I felt safe and comfortable. The staff are frie... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi cl0rtie, Thank you for choosing our hotel and for taking the time to review our property. I am happy to hear about your satisfaction with our service and location. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. We hope you will come back and see us again soon. Warm regards,
Rating

LindaLee88, wrote review 13/01/2021

Dishonest

Bad service.priced to high.They gave wrong information and took no responsibility at all.Heater so loud had to turn off .Phone never worked.Very expensive for what you get.Stay at Prestige cheaper on ... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi LindaLee88, Thanks for choosing our hotel and for taking the time to write a review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. We care passionately about our guests comfort and enjoyment of their stays and the opinion you gleaned during your visit is certainly not remotely representative of what we strive to achieve every day. I can only hope you can accept my apologies for your experience. Warm regards,
Rating

BenLar137, wrote review 20/10/2020

Upscale feel, convenient downtown location, friendly staff

We loved our stay at this pristinely clean hotel, with its upscale yet charming and cozy feel. The front desk agent was very welcoming, friendly and informative, and she put us into a great room. We ... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi BenLar137, Thank you for referencing our cleaning and covid safety protocols. We certainly enjoyed hosting you and are glad you appreciated our details and approach to guest service. We are happy to have provided a fun and relaxing experience for you and we hope to welcome you back in the near future!
Rating

Swdad, wrote review 12/10/2020

Very clean comfortable place to stay.

Our room was very comfortable and clean. It was very quiet and super convenient for exploring downtown. Lovely large shower in the room as well. Breakfast was included at their restaurant and it was v... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi Swdad, Thank you for referencing our cleanliness as well as our desirable location. We continue to work hard to maintain a safe and beautifully kept property for our guests and employees. We're glad you enjoyed our breakfast style! Thanks again for choosing to stay with us.
Rating

Tolbooth, wrote review 09/10/2020

Very nice

Wanted a getaway for a couple of days and chose Nelson. The room and staff were top notch. It is walking distance to everything in town. The only downside was the breakfast at the Italian restaurant ... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi Tolbooth, Thank you for choosing to stay with us and for taking the time to share your valuable review. We are glad that our staff and location exceeded your expectations! However, we do apologize for your overall breakfast experience, as we continually try to do our very best for all our guests. Rest assured we have addressed this with the team to ensure we improve on this. We look forward to the next opportunity to welcome you back! Regards,