Best Western Plus Baker Street Inn & Convention Centre

153 Baker Street, Nelson, British Columbia, V1L 4H1, Canada
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Best Western Plus Baker Street Inn & Convention Centre

From majestic mountain views to rich history, Nelson is equally adored by outdoor enthusiasts and lovers of art and culture. As the only full-service hotel located on downtown Nelsons famous Baker Street, the Best Western Plus Baker Street Inn & Conv show more

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Check-in & Check out16:00:00 | 11:00:00
153 Baker Street, Nelson, British Columbia, V1L 4H1, Canada

Reviews of Best Western Plus Baker Street Inn & Convention Centre

Traveller Overview:
4.5 Rating: 702 reviews
Excellent 54%
Very Good 32%
Average 10%
Poor 1%
Terrible 0%
Rating

NimbleRabbit, wrote review 17/03/2021

Great hotel

My husband and I enjoyed our stay. The room was clean, maintained, and well equiped. We were happy with the location and the walkability to so many fun places nearby. A quiet place at night so we en... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi NimbleRabbit, Thank you for taking the time to share your thoughts and comments. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.
Rating

mguttensohn, wrote review 21/02/2021

Highly recommended

This is a great hotel, great staff , location. The restaurant is also a great experience I highly recommend this place . Close to lot of other great restaurants as well being that it’s downtown. Close... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi mguttensohn, Thanks for choosing our hotel and for taking the time to review your most recent stay. We are so glad to hear about your satisfaction with our service and location. Our team takes pride in delivering great customer service and it gives us great satisfaction knowing we were able to deliver an exceptional experience. We look forward to welcoming you back to our hotel in the near future. Regards,
Rating

Canadianmotherof4, wrote review 15/02/2021

Great Staycation in Nelson

With the COVID restrictions and a desire to support our local communities, my husband and I decided to spend a couple of nights on a staycation - one in Nelson and one at Red Mountain. Frankly, we sh... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi Canadianmotherof4, Thank you for choosing our hotel for your staycation getaway!! We are thrilled to hear that you loved your experience; Our team will definitely be happy to read what you wrote. We are pleased that you noted the cleanliness of our rooms as our hotel prides itself on embracing BWH Group's We Care Clean initiative and ensuring our guests have a safe and comfortable stay. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to the next opportunity to host you. Warm regards,
Rating

cl0rtie, wrote review 18/01/2021

Comfortable and excellent customer service

I had a wonderful stay at the Best Western Plus on Baker Street. It was easy for me to explore the downtown and enjoy the historical downtown of Nelson. I felt safe and comfortable. The staff are frie... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi cl0rtie, Thank you for choosing our hotel and for taking the time to review our property. I am happy to hear about your satisfaction with our service and location. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. We hope you will come back and see us again soon. Warm regards,
Rating

LindaLee88, wrote review 13/01/2021

Dishonest

Bad service.priced to high.They gave wrong information and took no responsibility at all.Heater so loud had to turn off .Phone never worked.Very expensive for what you get.Stay at Prestige cheaper on ... more

Owner Response
Kelly Magas, General Manager at Best Western Plus Baker Street Inn & Convention Centre, responded to this review
Hi LindaLee88, Thanks for choosing our hotel and for taking the time to write a review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. We care passionately about our guests comfort and enjoyment of their stays and the opinion you gleaned during your visit is certainly not remotely representative of what we strive to achieve every day. I can only hope you can accept my apologies for your experience. Warm regards,