Fabulous until there is a problem to solve...
The facilities and service staff here are fabulous. True! The location is ideal. Would be fabulous with the same level of service at a beach locaton!
What's not so fabulous is the hotel manager, here,... more
The facilities and service staff here are fabulous. True! The location is ideal. Would be fabulous with the same level of service at a beach locaton!
What's not so fabulous is the hotel manager, here, Rigo. Rigo is Mr. Hospitality himself until there is an issue or problem to solve. After you raise a concerning issue (in this case, a missing item on check-in while waiting for the room to be cleaned) you will get all manner of mis-communication: misleading info, innuendo, put-offs, runaround and worse! Why would that be? Rigo doesn't believe it! He's sure there is no issue.
Therefore, your credibility is as good as toast. In his mind, you could be extorting the hotel or a psycho case, for example. In any case, and particularly if you complain to BW, it goes downhill from there because Rigo now has to find a way to get rid of you. So if want to extend your reservation because it's inconvenient to go elsewhere, Rigo will manipulate the situation until you wish you had with more substandard service and frustration. He'll say he has to move you to a different room or re-locate you to a "sister property". Oh, he has plausible reasons, except if you are a savvy hotel guest, you know it's a ruse! Take my word for it...it's a ruse! Reputable hotels don't bump existing paying "Rewards" guests!
Bottom line...just don't raise any issues here, unless you are male, or traveling with a male partner, etc. That helps! Just make sure there are no issues here. You'll have a fine stay! Enough said! less