07/10/2019 673jackg, Murrieta, California
Clean room, outdated furniture, no pool or hot tub. Expected more for the high price we paid. Breakfast was good, staff at breakfast was friendly and helpful. Young Lady behind deskh had to help gett... more
Clean room, outdated furniture, no pool or hot tub. Expected more for the high price we paid. Breakfast was good, staff at breakfast was friendly and helpful. Young Lady behind deskh had to help getting luggage from car as there was no other staff there to help.I am handicapped. Stayed 3 days but will not stay again. less
DeidreCM, Director of Sales at Best Western Plus Avita Suites, responded to this review
Thank you for your feedback and comments. Glad you found our rooms comfortable, and our complimentary award winning hot breakfast buffet good and team members warm and friendly. Thank you for sharing your experience with us - we are a limited service hotel which means we do not offer bell service nor 24 hour room service as full service hotels do. We also have this listed on our website as well as all partner websites to include what amenities are offered and are included in our rate. It is helpful to travelers to help them make decisions prior to booking their reservation so as to ensure they are content with the hotel profile and offerings. Sorry you were not aware of the fact that we do not have a swimming pool or a hot tub but happy our Guest Services Team Member Patricia was able to assist you with your luggage. The hotel is located just 2 miles from the beach and all activities there and we have found Guests prefer to enjoy the beach than a hotel pool.
Regarding our cost vs. our value - we are very competitively priced within our market and include the following on a complimentary basis which our competitors do not. These are: Award winning hot breakfast buffet all you can eat to include gluten free items, Premium secured Wi-Fi throughout the hotel (Our competitors charge extra for Premium WIFI), complimentary parking ( our competitors charge anywhere from $10 - $65 / night) , Freshly baked Otis Spunk Meyer Cookies upon check-in, Chilled Bottled Water upon check-in and upon check out.
We appreciate your comments and feedback and will share these with our team, Thank you and warmest regards