03/03/2017 Paul B, Phoenix, Arizona
Not much for amenities, no bar, lounge. Lobby is very small. Breakfast options was pretty good. Rooms seemed small, not open concept. Choppy with unnecessary coffee table in the way. Location is ... more
Not much for amenities, no bar, lounge. Lobby is very small. Breakfast options was pretty good. Rooms seemed small, not open concept. Choppy with unnecessary coffee table in the way. Location is good, close to large mall. less
HawthornSuitesMB, Director of Sales at BEST WESTERN PLUS Avita Suites, responded to this review
Thank you for your review and for your comments. We appreciate you selecting to stay at BW Plus Avita Suites in Torrance. The hotel is a limited service hotel and for this reason we do not offer a bar or a lounge. However, we are located conveniently close to Del Amo Fashion Center (5th largest in the USA) which offers a multitude of lounge, bar and restaurant selections within walking distance to the hotel. In fact some are even closer to the hotel by foot than many on site amenities located within large convention, full service hotels. The hotel is also located 1/2 mi from Restaurant Row which also offers a large selection of Lounges, Bars & Restaurants to select from. Please ask our Guest Service Team Members next time you are in the hotel to please help guide you to a venue of your liking. They are very knowledgeable about the area and can help make your stay more enjoyable.
We are delighted you enjoyed our delicious award winning complimentary hot breakfast buffet all you can eat. This is included in the Guest Room Rate and also features a Starbucks's Coffee Machine which offers our guests a large selection of beverages from which to choose from. It has been a HUGE Hit!
Regarding your comments about the size of our lobby, BW Plus Avita Suites Torrance has a total of 66 Guest Rooms and is not a large property. It is considered a boutique sized hotel. Our lobby is large for a hotel of our size, as most hotels with the number of rooms we have, feature a lobby half the size of ours. Hotels under 100 rooms do not need large lobbies as guests usually check-in /check out on an individual basis. There is no need for a bigger lobby to accommodate large groups checking in at one time.
Sorry you found our guest rooms small and not an open concept. We have included amenities in our suites to help make our guests stay more comfortable. Amenities such as a small kitchenette which features a wet bar, microwave, cabinets for storage, refrigerator, coffee / tea maker. We have also made the bathrooms large and convenient so 2 plus people do not feel cramped in these areas. In order to make the hotel feel more like home, we have a small ultra-suede sofa and coffee table. We also feature large work desks with ergonomic chairs and KEYPR Tablets in each room to offer greater comfort and convenience for those working from their room or just checking their emails etc.
We are delighted you liked our location. BW Plus Avita Suites Torrance has been named #1 Hotel on Trip Advisor out of 20 hotels in Torrance for 6 consecutive years because we offer ALL our Guests a “5Star Attitude at an Exceptional Value".
Please come back and visit us again soon - thank you for staying with us! Warmest regards -